Leo Express Arvostelua 47

Train cancelled, worst customer service I’ve seen in my life. Avoid!

Podróżujemy właśnie tym pociągiem z Pragi do Ostrawy. Dla obsługi pociągu jesteśmy niewidoczni. Próba zamówienia kawy to wyczyn. Pani o spojrzeniu zabójcy nas ignoruje. Dodam, że znam bardzo dobrze jezyk czeski.

Horrible seats for tall people not enough space when there is a table with trash can

Dyskryminacja dużych psów , mogę wziąć ze sobą tylko małego psa który się zmieści do malutkiego transportera . Żenada . Nie polecam .

All workers weren't kind or helpful at all.they didn't try to offer any help.

Nie mają zwyczaju informować o odwołaniu kursu, mimo że miałem założone u nich konto i znali mojego maila. O wszystkim dowiedziałem się dopiero na dworcu. Beznadziejny standard komunikacji.

AVOID THIS COMPANY!!!! I was travelling with Leo express recently. We were travelling by Leo express train and had a connecting bus. The train was significantly late but as it is the same company, we were convinced the bus would wait. The bus left without 4 passengers and left us stranded in the late evening with no alternative connections and no contact with the company. As women traveling alone, I'm sure many of you know how dangerous it can be. The company doesn't care at all, refusing to give a refund. Please, keep that in mind when choosing Leo express. There are many better alternatives. Definitely not SAFE TRAVEL!!!

Wir sind in Familie Bereich Economy Clas gefahren welche wir überhaupt nicht empfehlen können. Sehr wenig Platz für Koffer,kein Platz für Beine ,sehr laut, die Sitze unbequem und Personal nicht freundlich. Deutlich teurer als Business in RegioJet. Wir werden nicht noch mal mit Leo Express fahren und werden die auch niemanden empfehlen.

Old creepy train, unfriendly staff. Super high price. Go with other carrier = save money and go with much higher comfort.

Never had any problems, and when I raise a request via customer support, it is always promptly solved!

30 minutes delay announced 1 minute before the train departure. I quickly opened the app to cancel it but it took me a minute and you cannot cancel it at the time of the departure already. I contacted the customer service- they don’t speak English so don’t bother- all replies are in Czech and they are very incompetent. I don’t recommend to travel with this company.

Z Leo Express od 2015 roku miałem same pozytywne doświadczenia. Po pierwsze flota jest nowoczesna, obsługa w pociągu jest przyjazna, na etapie kupna biletu można sobie wybrać standard (np. z obiadem czy z przekąskami) i miejsca na mapie wagonu (a PKP chwali się tym, że na kilku pociągach wprowadziła tę funkcję w 2023 roku...). Przed rozpoczęciem rejsu pociąg jest sprzątany, co zresztą widać. Podróżując po Czechach, polecam wypróbować też tego prywatnego przewoźnika.

Arrived at final destination 2.5 hours late. LEO Express accepted no responsibility because "the connections were not connected". I kid you not. That was the answer from CS. My trip was from Wroclaw to Prague. During the booking process, I only saw that there were 3 trains. Turns out 2 were not "real" Leo Express trains. The commercial train from Prague to Usti nad Orcici was 25 minutes late, so I missed my connecting trains (Leo Express Tenders and Koleje Dolnośląskie respectively). I booked the entire trip on the app, got ONE ticket number and, therefore, expected Leo to own up and accept responsibility, yet Leo only compensates if one of the trains is late 60 minutes or more. Typical Czech behaviour to deflect and deny. NEVER EVER AGAIN.

I paid for premium and when you book your tickets it doesn't tell you that to get free food you must travel for more than 50 minutes and my trip was 40 minutes. Very bad customer service.

Excellent Trains, helpfull and understanding Staff 10 of 10 Stars

DO NOT BECOME A MEMBER OF SMILE CLUB it means they will never refund the ticket, only trick you into getting refund through "credit" to be used for their service

I was nervous to travel with LEO Express due to the bad rating, but turns out I had nothing to worry about.

I traveled from Krakow to Zdiar, and looked up the bus stop in Krakow well in advance. It was quite easy to find, however, you need to be sure that you're at the correct stop with LEO Express sign as there's a couple of different stops on the same road.

The driver didn't speak English, but made sure I got off at the right stop.

When heading back to Krakow, I had to change the bus once during the trip which I wasn't aware of. The driver came to ask me individually where I am going to make sure I won't miss the connection.

Buses were a wee bit late but it was due to the heavy traffic on the border.

I would recommend using this service. Free WiFI (which is not working at all times due to the bad service in some areas) and a free bottle of water.

I strongly recommend you to avoid this company!
It is not possible for an information point not to know about it's existence (in Kracow at the bus station I couldn't find any information about Leo express because nobody knew about it at the information point!).
Their website it's a mess. Not only that it is the only way to buy a ticket (as their called center lady said), but I couldn't choose the right station, so it automatically chose it for me Propad, although I wanted to go to Stary Smokovec. So I paid more and the bus driver almost didn't want to take me there because "He can take any road he wants".
He drove really fast and he almost entered in a truck. Stay away from Leo express!

I travelled from Krakow to Presov with Leo express 2 weeks ago, it was fine,nothing exceptional, nothing bad.
Bought a ticket to travel back from Presov to Krakow on the 6th July 2018 for the 16:25 bus.
There was nowhere I could find precise information about where the bus actually stops.
I called customer services, they gave me vague instructions and told me I can find it on the website in the "where we go" section, which is very misleading for anyone who speaks English.
Anyhow. Bus was supposed to show up at 16:25, it showed up at 16:50, stopped on the wrong side of the roads to what the customer service told me and left before I could even cross the road (less than 15s of waiting) even though I was sprinting towards it and waving.
Contacted customer services again straight after the bus left to tell them of the situation, they said the bus driver can't turn back and that it's my fault for not being in the right place (they directed me there themselves).
Leo express refused to acknowledge that their driver shower up hugely late, which gives me grounds for a refund, they refuse to understand that he didn't wait long enough and that they misdirected me.
Now they've refused to return my money and shifted the blame on me and said that the inky thing they can do for me, is help me book an alternate ticket with their bus going to the my destination first thing in the morning.

Avoid at all costs.

Not reliable and not responsible. We were supposed to travel (2 adults and 2 kids) but the bus was delayed significantly and they didn't inform us (even the info desk was misinformed about the new timing) resulting in the bus leaving without us. DO NOT TRUST this company. They will treat you like you are even less then a number. I asked for reimbursement because of their mistake and they could not careless about customer satisfaction. I will stay as far from Leo Express as I can and advise others to do the same.