Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Ordered a case on 12 April. Decide to change address and do a cancellation. Replied me on 13 April saying that they cant cancel as their customer service team is offline over the weekend and only... Näytä lisää

Saanut 5/5 tähteä

The best minimalist covers and cases available! Hands down, the best customer service in the industry. I have been a customer since the inception of Latercase and never had any issues. 1 Samsung Note... Näytä lisää

Saanut 5/5 tähteä

I wish I had found this phone case already last year. The protective cover has a pleasant texture, and there was an immediate 'wow' effect. I've never liked traditional cases that make the phone much... Näytä lisää

Saanut 5/5 tähteä

This is a great company. They make truly premium phone accessories made from high quality materials, if you like THIN cases, look no further, these are the thinnest you will find whilst still being... Näytä lisää

Yrityksen tiedot

  1. Puhelintarvikekauppa

Erilaisten ulkoisten lähteiden tuottama tieto

Designed, warehoused & shipped from our HQ in Canada, Latercase is the simpler phone case you've been looking for. We use authentic Kevlar® to protect your phone from everyday wear and tear, while keeping it so thin that you'll barely even know it's there. Latercase is easy to put on, easy to take off, and coated with a durable matte finish that's genuinely addictive to touch. If you have any questions, shoot us an email or tweet us @latercase - our customer support team is always happy to help.


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

451 arvostelua

5 tähteä
4 tähteä
3 tähteä
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1 tähti

On vastannut 77 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

Super sturdy and does it's job perfectly.

I bought a Latercase for my iPhone 13 Pro in blue. It is literally the thinnest case I used on this phone and saved it from quite a few minor falls. Had a major fall where the screen guard broke and the one edge of the cover got damaged, but the phone survived just fine.
The only thing worth mentioning is the weave in blue isn't as prominent. Otherwise a super case!

2. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Outstanding support!

First of all the quality of the case is great, but as with all things, sometimes you may have bad luck! But this is where Latercase support shines through , even being outside of the warranty period, the support team went above and beyond to provide me with a alternative solution which fixed my problem. Kudos to all the Latercase team, most definitely will purchase from them again.

17. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Understanding customer service

Understanding customer service very helpful they did exactly what they said they would in my issue and all is resolved I am a very grateful happy customer thank you also would like to add I own three letter cases with a fourth one on the way .i will keep on being a customer in the future very nice comfortable cases well done thank you.

22. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

For what it is, it's well made

For what it is, it's great. I first used a Latercase with my Pixel 5, so I ordered another when I moved to a Pixel 8. The Pixel 8 is so slippery to hold. The Latercase is thin and unobtrusive, but I wouldn't count on it for impact protection. There's absolutely no protection for the screen. What I do like is its thin, grippy feel, and it does provide some protection for the camera lens when I set the phone down on a hard surface without adding bulk when I stuff it in my pocket.

19. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Customer Service

Had a small issue with my initial order. Reached out to support and they immediately put in a replacement order. I received the replacement case today and it is absolutely sick and exactly what I was looking for! Thank you so much for the excellent customer service and quick remediation of my initial order.

22. maaliskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Best Customer Experience

This is my second Latercase. Loved the first one so much - I had to come back. I ordered the Classic Kevlar iPhone 15 Pro Case, but really needed the 14 Pro. I asked for an exchange and almost immediately was give an RA return code with explicit instructions and no questions asked. The Customer Service is superb and so helpful in making certain I had the right case and the correct address and they are already sending the exchange. Great Company and staff! I will be back again soon.

13. maaliskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

This company is the real deal

This company is the real deal. Amazing customer support. Love my iPhone case. Best once I’ve owned and I’ve been through dozens. Will continue to use their cases.

27. helmikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

THE PLACE for THIN cases and FAB service!

I originally purchased a Carbon Fiber case for the Galaxy S22 Ultra and was THRILLED with the fit, perfect openings for multiple cameras, and "grippy" feel.

When I decide to upgrade to the S24 Ultra, I ordered a case in advance for it. However, found the phone to be too "bulky" for me compared to S22 Ultra.

So, went through several orders, having to send 3 cases back.

Customer service was ALWAYS accommodating, punctual, and friendly!!

This is THE PLACE to go for extraordinary "thin" cases and FABULOUS service!

23. helmikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Very satisfied with Latercase products.

Very satisfied with Latercase products.
I bought in the past for Samsung S22 Ultra, Samsung S23 Ultra, Google Pixel 6, and last week for Samsung S24 and Iphone 15. Always the cases matched perfectly, and what I like is that for Ultra models, the height of the cases on laterals is the same with the top and bottom, so it really offers a good protection.
Their customer support always worked very well, with replied answers for each question I had on the way.
Even if it takes a bit to arrive, and have to pay customs being in Europe, I will for sure continue with Latercase.

20. helmikuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Poor fitting case for iPhone, indifferent customer service.

Update: I have had a full offer of a refund from Latercase who assure me they had replied to my emails. They've been very helpful and anything but indifferent. I still think the design looks wrong but then that may just be me.

This was my second latercase, my iPhone 15pro case shipped to the UK. Like my first purchase (iPhone 13) the purchasing experience was slick and hassle free. When the case was fitted, I noticed that there is a 2mm gap between the lens cutout and the lens itself. This would be an absolute dirt and crud magnet, all kinds of debris will get in there. I checked my iPhone 13 case - no gap, so I put it down to a manufacturing error. I reached out to Latercase by email and suggested it may be faulty. I got a reply saying it was not a manufacturing problem it was supposed to be like that. (Really?) They offered me a refund if I sent it back at my own international shipping expense. I emailed again asking ‘why’ they would deliberately design it with such a pronounced gap - no reply. It’s a shame as I liked the first one but I won’t be buying any more.

1. helmikuuta 2024
Oma-aloitteinen arvostelu
Latercase-logo

Vastaus yritykseltä Latercase

Hey John!

Thanks for taking the time to leave your feedback, we really appreciate it.

It sounds like you may have missed our support reply from Feb 1st. Our iPhone 15 Pro cases have a minor gap between the case and the device around the camera array in order to 1) facilitate an easy on/off experience and 2) add a bit of extra protection to the lenses. Given the form factor of the 15 series camera array (and our unique Cyber Edition coverage), if the fit of the case was super tight against the device, it would be extremely difficult to remove without adding undue stress/torque to the case, which could potentially cause damage during the removal process. Adding a small gap between the case and device helps alleviate this completely for a smooth on/off experience. It also helps elevate the lenses for a bit of extra protection.

That being said, we're sorry to hear that the case didn't quite meet your expectations, and we'll definitely be passing your feedback along to our design team. Maybe there's a middle ground that we can work towards in future iterations of the case!

In the meantime, we'll have a support rep follow up with you via email regarding your return. We don't normally cover the cost of returns (as mentioned on our website), but we'd be happy to make an exception this time and work something out with you as a gesture of goodwill. Keep an eye on your inbox shortly!

Saanut 5/5 tähteä

I don't like phone cases =)

I don't like phone cases. Always too bulky. I mean, I'm retired always at home so I don't need one of those ugly fat monster. This Latercase is just exceptional. Especially for bigger phones. Oh and customer support is the best, seriously.

1. helmikuuta 2024
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Very disappointed in this case

Very disappointed in this case. This case shows fingerprints to the extreme, making the case look like trash. Very disappointing at the $50 price point.

25. tammikuuta 2024
Oma-aloitteinen arvostelu
Latercase-logo

Vastaus yritykseltä Latercase

Hey!

Thanks for reaching out and taking the time to leave a review. Sorry to hear that the case didn't quite meet your expectations!

It's worth noting that every Latercase has our unique polyurethane matte coating. This matte coating helps provide a premium in-hand feel and makes your case truly addictive to touch.

While the majority of users enjoy their case without seeing a significant amount of fingerprints left behind, the amount of natural hand oils present varies from user to user. Some people naturally have a higher amount of hand oils that can result in fingerprints being shown.

Luckily, Latercase is very easy to clean. You can simply wipe it down with a damp cloth, wash it with warm water and hand soap, or use a bit of isopropyl alcohol to clean the case.

With that being said, I see that you've already been in touch with our support team and they have sent over our return instructions so that you can return the case for a full refund. Just follow the instructions in that email and we'll take care of the rest.

Chat soon!

Saanut 5/5 tähteä

Happy Camper

In my case a mistake was made, my fault or theirs didn't matter. They took care of it and sent me a replacement after I sent the other one back. At the end of the day, I have what I wanted and I am happy. GREAT CUSTOMER SERVICE!!

8. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Some of the best customer service I…

Some of the best customer service I have ever experienced. This is the 4th case I have ordered and used and the latest was just a bit looser than I would like near the bottom. So I reached out received information in less than an hour. They are sending me a replacement and I couldn't be happier.

This is on top of already being stoked about the cases lightness but yet it's ability to deflect and prevent damage when dropping.Thanks Nick!

18. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great customer service

So at first I thought it was a good case. But after a short time of using I notice the case was wanting to fall off. So apparently after a short time the case seemed to stretch in a way that it would get loss on my phone. So at this point I have had this case for about a month I figured it should not be a problem so I contacted Latercase in this matter and after explaining and sending a short video they said we can do a return. I figured great, here return it to this address in it original box. I told them I don't have the original box and they said no problem you can send it back in a padded envelope and we will give you a full refund. Thank you Latercase

8. tammikuuta 2024
Oma-aloitteinen arvostelu
Latercase-logo

Vastaus yritykseltä Latercase

Hey Jason!

Thanks for taking the time to write a review.

I see that you've been in touch with our support team due to an issue that you were experiencing with the Note 9 case. It's extremely rare for a case to get loose over time, as the Kevlar material that we use doesn't stretch once formed in production.

Our team had asked you to send over a video so that we could verify the issue and help get a free replacement unit sent out as quickly as possible. However, instead of a replacement, you mentioned to our team that you would simply prefer to return the item for a full refund.

Our team promptly obliged and provided you with our return instructions. While the instructions did include mention of sending the case back in the original packaging, kindly note that this was not a prerequisite. When you wrote back to our team and told us that you no longer had the original packaging, we replied a few minutes later saying that any standard mailing box would be fine. At no point did we deny your return, nor did we ever mention that a refund could only be issued if the case was returned in the original box.

When you get the chance, just reply to our most recent email and we can go ahead with the return/refund as promised. Chat soon!

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