Really impressed by the quality of the products and service. I bought my friend a tennis bracelet for a special occasion and they absolutely love it, especially the sapphire gemstone which is stunnin... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Super helpful customer service with a small issue. Good quality products. Bought for a bride and Mother of the Bride ... exactly what we wanted!
Amazingly wonderful Sunburst White Mother Of Pearl Earrings Emerald Green Gold. You never really know what to expect when you order things on line BUT these did not disappoint. I have start... Näytä lisää
Yritys on vastannut
Stunning superb quality tennis bracelet! So sparkly !! Absolutely beautiful and with an evening gown would look like real diamonds as the stones are not too big and flashy. The stones are the size you... Näytä lisää
Yritys on vastannut
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Tietoja yrityksestä Latelita
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CONTACT US
Welcome to our profile page
Latelita is a British designed, atelier jewellery brand.
Our designers are on a constant quest to find the perfect blend of Eastern influences with contemporary British design to create unique atelier jewellery which is made to last.
Created in 2012, Latelita has rapidly grown into a widely recognised brand at the pulse of fashion & style.
Inspired by our heritage and our individual taste of fashion, our truly autobiographical collections incorporate ancient motifs and carefully sourced semi-precious natural stones with exceptional colour and character.
Working with the finest artisans & gem cutters gives us the unique edge of being able to conceptualize, design and handcraft; iconic pieces from within our atelier.
Whether seeking to make a statement with our conversation pieces, or to find the perfect gift look no further than Latelita London.
Without further ado, we would like to virtually welcome you to the world of Latelita. From our design integrity, to our online atelier and our 5-star rated customer service, we have made no compromises.
We sincerely hope that you will keep coming back to our store to discover more of the fabulousness that will be waiting for you.
Latelita is a registered trade mark under IPO and is owned by Alf Trading general partnership which is VAT registered under 173390111 with HMRC.
Yhteystiedot
2A Lennox Mansions, Clarence Parade, PO5 2HZ, Southsea, Yhdistynyt kuningaskunta
- 02392818492
- help@latelita.com
- latelita.com
4,6
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Je suis ravie des articles achetés
Je suis ravie des articles achetés, au total 3 paires de boucles d'oreille qui sont de belle facture et sont très chic.
Malheureusement un boucle d'oreille s'est cassée et le service client a tout fait pour trouver une solution alors que j'avais acheté l'article 14 mois auparavant. Il m'ont fabriqué une nouvelle boucle et on géré l'envoi postal depuis la France.
2. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latelita
Bonjour,
Merci beaucoup pour votre gentil commentaire. Nous sommes ravis d'apprendre que vous êtes ravie de vos boucles d'oreilles et que notre équipe a pu vous aider si besoin.
Nous savons à quel point ces bijoux peuvent être précieux, c'est pourquoi nous sommes toujours là pour vous aider, même longtemps après l'achat.
J'espère que vous en profitez à nouveau.
Salutations chaleureuses,
Stephen – Équipe Latelita
Hi there,
Thank you so much for the lovely feedback. We’re really happy to hear you’re delighted with your earrings — and that our team could help when one needed a bit of TLC.
We know how special these pieces can be, so we’re always here to help however we can — even long after the purchase.
Hope you're enjoying them all over again now.
Warm wishes,
Stephen – Latelita Team
I received your order and I just want…
I received your order and I just want to tell you this :
I have a very dear and meaningful memory of pomegranates, I used to collect and share some with my mom before she passed away and since then I have been looking for a beautiful, reality-catching pomegranate pendant but they all didn't catch the dearness and the affection I carry for this fruit !!! Not until I come across your Atelier.
Once again thank you for allowing me now to carry this beautiful necklace which is to me more than a mere necklace on my neck but rather a cradle of memories and love to my deceased mom 🤍🕊️Thanks from the bottom of my heart ❤️
5. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latelita
Hi Hafedha,
Thank you so much for sharing something so personal and meaningful. Your words really touched us. We're honoured that our pomegranate pendant could connect with such a special memory of your mum.
It means the world to know it’s more than just jewellery — it’s a symbol of love and remembrance.
With all our gratitude,
Steve
Latelita Customer Care Team 🕊️❤️
Exelente experiencia con Latelita
Exelente experiencia con Latelita. Bellas joyas y muy buena atención al cliente. Gracias.
28. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latelita
Hola Liubov,
¡Muchísimas gracias por tus amables palabras! Nos alegra mucho que hayas tenido una gran experiencia con nosotros y que estés disfrutando de las joyas.
Siempre estamos disponibles para cualquier otra cosa.
Un saludo,
Steve
Equipo de Atención al Cliente de Latelita
Hi Liubov,
Thank you so much for your kind words! We're really glad you had a great experience with us and that you’re enjoying the jewellery.
Always here if you need anything else.
All the best,
Steve
Latelita Customer Care Team
Sample sale
Got some beautiful, well made peices in the sample sale at amazing prices. Service was really quick!
2. maaliskuuta 2025
Vastaus yritykseltä Latelita
Hi Jemma,
Thanks so much for your lovely review! We're so glad you found some beautiful pieces in the sample sale — and that they reached you quickly.
Enjoy wearing them, and let us know if you ever need anything.
Best Wishes
Steve
Latelita Customer Care Team
Vastaus yritykseltä Latelita
Hola Diana,
¡Gracias por tus amables palabras! Nos alegra mucho saber que te encantaron los pendientes y que llegaron a tiempo.
Disfruta usándolos y avísanos si necesitas algo.
Atentamente,
Steve
Equipo de Atención al Cliente de Latelita
Items arrived on time and as described
Items arrived on time and as described. Very easy to deal with.
28. helmikuuta 2025
Vastaus yritykseltä Latelita
Hi Callum,
Thanks for taking the time to leave a review. Glad everything arrived on time and as expected — and that the process was smooth for you.
Appreciate the support!
Best,
Steve
Latelita Customer Care Team
Bijoux très beaux et de qualité
Bijoux très beaux et de qualité.
Emballages soignés.
Parfait !
2. maaliskuuta 2025
Vastaus yritykseltä Latelita
Bonjour Mélanie,
Merci beaucoup pour votre gentil commentaire ! Je suis ravi(e) que vous soyez satisfait(e) des bijoux et de leur emballage.
Merci d'avoir pris le temps de partager votre avis ! Profitez bien de vos bijoux !
Cordialement,
Steve
L'équipe du service client de Latelita
Lovely, well-made jewellery
I have 2 pairs of Latelita earrings - one pair I bought myself, the other was a gift. I have just treated myself to a ring in the sale. All the items are lovely, well made and distinctive, and beautifully packaged.
24. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latelita
Hi Helen Ann,
Thanks so much for your kind words! It means a lot to hear you've come back for more — and that both your earrings and new ring are being enjoyed.
We’re really glad you love the designs and the packaging too.
Best wishes,
Steve
Latelita Customer Care Team
Beautiful affordable jewellery
Excellent items of jewellery. Beautifully packaged and delivered quickly. Have bought many times and not disappointed
2. maaliskuuta 2025
Vastaus yritykseltä Latelita
Hi Joy,
Thanks so much for your lovely review — and for coming back to us time and again! We’re really happy you’re enjoying the jewellery, packaging, and quick delivery.
Always here if you need anything.
Best,
Steve
Latelita Customer Care Team
It was on time
It was on time, nicely packed and I did not have to worry for my parcel getting through customs.
2. maaliskuuta 2025
Vastaus yritykseltä Latelita
Hi Adila,
Thanks for your feedback! Great to hear your order arrived on time, well packed, and without any customs hassle — that’s exactly what we aim for.
Glad it all went smoothly!
Best,
Steve
Latelita Customer Care Team
Customer service is second to None.
Always satisfied with Latelita, excellent products, good prices and most of all their customer service is second to none.. Personnel are so helpful, kind, polite, warm, listen to your queries and they always make you feel important.
Thank you so much Latelita and more success to this company.
2. maaliskuuta 2025
Vastaus yritykseltä Latelita
Hi Eden,
Thank you so much for your kind and thoughtful words. It really means a lot to us to hear that you feel looked after — that’s exactly what we strive for.
We’re so glad you’re happy with the jewellery, the prices, and especially the service. Thanks for being such a lovely part of the Latelita community.
Wishing you all the best,
Steve
Latelita Customer Care Team
I expected better quality from this…
I expected better quality from this brand. Poor quality.
2. maaliskuuta 2025
Vastaus yritykseltä Latelita
Dear Anonymous,
Thank you for sharing your feedback. We regret to hear that your experience with your recent purchase did not fully meet your expectations. For prompt assistance, we encourage you to reach out to us directly at info@latelita.com. Our team will be happy to address any concerns or issues you may have.
Please note that Trustpilot is not an official customer service channel, and for a more efficient resolution of any queries, we kindly ask that you contact us directly.
We look forward to assisting you.
Best regards,
Latelita Team
Lovely earrings
Lovely earrings, pearls very good quality and quickly dispatched. Will order again.
1. maaliskuuta 2025
Vastaus yritykseltä Latelita
Hi Ros,
Thanks for the lovely feedback! We're so pleased you’re happy with the earrings and the quality of the pearls — and great to hear they reached you quickly.
Looking forward to your next visit!
Best,
Steve
Latelita Customer Care Team
Serpentine/Viper collection
Collecting the serpentine range..amazing quality,eye-catching desighn,the necklaces are exceptional, latest is the multistrand black onyx,I bought x2 and made a multistrand layered look EVERYONE has asked 'where is that from !'..
28. helmikuuta 2025
Vastaus yritykseltä Latelita
Hi Annee,
We love that you're collecting the Serpentine range — great taste! The multistrand Viper black onyx layered necklace looks stunning, and it's so cool to hear it's turning heads.
Thanks for the kind words and for sharing the love.
Best,
Steve
Latelita Customer Care Team
Beautiful jewellery so happy with my…
Beautiful jewellery so happy with my purchases
28. helmikuuta 2025
Vastaus yritykseltä Latelita
Hi Roslyn,
Thanks so much for the lovely feedback! We're really glad you're happy with your jewellery — enjoy wearing it!
Best,
Steve
Latelita Customer Care Team
Stunning superb quality tennis…
Stunning superb quality tennis bracelet! So sparkly !! Absolutely beautiful and with an evening gown would look like real diamonds as the stones are not too big and flashy. The stones are the size you most likely would have if it was a real diamond bracelet. Always prompt delivery, comes beautifully packaged, with detailed care info. Third purchase from Latelita and there is literally nothing I do not like buying from this company! Latelita are simply the best.
15. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latelita
Hi Karan,
Thank you so much for your lovely review – we’re all smiling over here! I'm really glad to hear you’re loving your bracelet – sounds like it found the perfect home. We put a lot of care into the little details, so it means a lot to hear it’s noticed and appreciated.
Third purchase? You're officially part of the Latelita family now 😊
Thanks again for the kind words and continued support.
Warmest wishes,
Steve
Latelita Customer Care Team
Beautiful earrings and outstanding customer service!
I received the stunning Pearl Honey Drop Bee earrings as a birthday gift from my partner, and while I absolutely adored them, there was a issue with one of the stud backs upon opening the box. However, my experience with Latelita and their exceptional customer service made this a non-issue.
I reached out to Latelita and was fortunate to speak with Stephen over the phone. He was incredibly kind, apologetic, and genuinely eager to resolve the situation. We also exchanged emails, during which I sent over images of the issue. To my delight, later that same day, I received a postage label along with a thoughtful email from Stephen, who hand-selected the replacement earrings and even included a photo for my approval. The level of attention to detail was remarkable.
Once my return was received, I received another email from Stephen confirming that the replacement had already been shipped for next-day delivery, along with a bonus pair of spare studs. I was so impressed by how seamlessly everything was handled.
The earrings are not only a birthday gift but they will also be part of our wedding day, and I couldn't be more excited to wear such a beautiful pair.
A huge thank you to Stephen and Latelita for their outstanding service and for making this experience unforgettable. You’ve earned a loyal customer for life! We are getting married in July and I am so excited for everyone to see the earrings.
Warmest thanks,
Lucy & Davey :)
13. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latelita
Hi Lucy & Davey,
Wow – thank you so much for such a thoughtful and generous review. It truly means a lot.
I'm so happy we were able to sort everything quickly for you, and even more thrilled to know the earrings will be part of your wedding day – that’s incredibly special. It’s moments like this that remind us why we do what we do.
Wishing you both the most beautiful wedding in July – I’m sure you’ll look amazing, and those bees will be sparkling right along with you.
Thanks again for the kind words and trust. It was a real pleasure helping you.
Warmest wishes,
Steve
Latelita Customer Care Team
Vastaus yritykseltä Latelita
Hi Robert,
Thanks so much for the kind words! I’m really glad we could help and that you had a good experience with us.
If you ever need anything else, we’re just a message away.
All the best,
Steve
Latelita Customer Care Team
Good quality and price with efficent…
Good quality and price with efficent delivery service.
12. helmikuuta 2025
Repeat happy customer
I am a regular buyer at Latelia and they do not fail to amaze me on how amazing and beautiful their products are. You will never regret buying you products from them.
10. helmikuuta 2025
Vastaus yritykseltä Latelita
Thank you so much for your kind words and for being a loyal Latelita customer! It truly means the world to us that you continue to love our designs. Your support and trust inspire us to keep creating beautiful pieces that bring joy. We’re so grateful to have you as part of the Latelita family and look forward to delighting you again soon! 💖✨
Jenny
Latelita Customer Care
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