Landlord Certificate London Limited Arvostelua 

##stay away from this website, they will ask you to pay more later##

I paid for a 3 bed room EICR Residential certificate from your website. The electric engineer visited the property and did his test and after completing the test. The engineer said he would send me the certificate through email. Later same day i received call from landlord certificate and told me I need to pay £85 more for extra fuse board. I would have paid for it, if it was mentioned on there website before making the booking. When I asked show me where this is mentioned about extra fuse box. All he said was most people pay for extra fuse box no questioned ask.
I am not paying for service which was not mentioned on your website.

Your website should mention, there will be extra charges for additional fuse box not just according to bed rooms. At the moment your webite shows booking for service are according to bed rooms and not according number if fuse box. This is misleading and a scam.

They said they would refund me but deducting of £35 for service.

Stay away from this website.

Had a great experience with this company.
Great value for money and landlord certificates issued on the same day
Would definitely recommend to all landlords for landlord certificates

Excellent Company with great employees
Good Communication and Prices
Would highly recommend

The engineer was professional and thorough, the process was smooth, and communication was excellent. Highly recommend!

They charged £90 for an EICR, failed the property, and immediately quoted £900 for repairs, demanding upfront payment before any work.

I consider this a predatory practice and advise others to steer clear.

Avoid at all costs.

Don't turn when when scheduled so you have to chase.

My partner initially paid from the wrong account so we asked for refund and pay from business account. They took the both and now won't refund my partner's money.

They have STOLEN money from us, despite showing bank statements.

Now they harass me by calling my phone and even when blocking calls on WhatsApp.

Zero professionalism. Avoid.

Terrible, never turned up. Complete waste of time!

Booked and paid for an EPC and Gas safe certificate to be carried out on the following Wednesday ,only to be informed, Gas safe certificates are carried out on Fridays only .Asked for an immediate refund,so I could book another company ,which was refused ,by a very rude customer service operative .DO NOT USE

Sadly I never read the reviews
You get what you paid for!
They sent out someone who gave the impression they didn’t know what they were doing?
When he came in to inspect
He asked no questions
Inspected none of the alarms or fire extinguishers
Then requested payment ?

I paid
Then I got a basic generic form stating things that were simply not factual?
Especially because I was there watching him

Please please do not use them
I should have known because they were available for next day inspection if I paid???

They don’t know what they are doing
Sadly it’s a scam way of making money and we trust them to deliver a professional service which is impossible because they don’t know what they are doing when they inspect
This was a waste of money
Another reputable company inspected and all fine

I have two modern flats and I hired this company for EICR certificates. They refused to give me any information until I paid them and then they failed both reports. They tried to charge me an additional £825 and £250 for electrical repairs to bring the electrics up to standard. I then hired a qualified electrician to provide the EICR reports and he passed both flats with NO issues! This company is not honest!!! Do not use them.

Do not use this company.
Booked for a fire risk assessment for a 3 bed rental flat.
The surveyor who came around spent 5 minutes in the flat, asked me no questions about the property . Refused to answer any questions I had regarding work that needed doing to make the property compliant. Instead just kept telling me to 'pay the invoice and then you will get the report'
Once the report was received it was a very basic , giving little info and no photos to back it up. Ended up cutting my losses and getting another report done with another company who were much more comprehensive and thorough .

BEWARE - LANDLORD CERTIFICATE LONDON SUSPENDED COMPANY AND ISSUING INVALID CERTIFICATES

WARNING - be aware that from 5th - 11th September Landlord Certificate London was SUSPENDED from NAPIT so if you had a certificate issued in that time it is INVALID and you are opening yourself up to a potential £30,000 fine for not having a valid EICR certificate.

It doesn't matter if everything checked out and your certificate was a pass, because it says Landlord Certificate London on it and they were suspended in this time, its not valid. They have essentially run away with my money and will not go again to put it right.

Avoid This Cowboy Company!

Bargain-bucket prices — but you get what you pay for.

They sent a teenager in a tracksuit to carry out the ‘survey’ that lasted all of 10 seconds as all they did was push the button on the fire alarm. When questioned if that’s all it entails, they reassured me they were qualified to do this. I remember thinking ‘qualified to push a button?!’ as it was pathetic.

They then cant interpret the British Standards accurately and gave the wrong certification.

Try to discuss it with them, and you’re diverted to a call centre overseas — incredibly rude staff who simply hang up the phone. On a public review response, they offered compensation and a public apology if another party would certify. We got a council fire surveyor, a registered building control approver AND a different certifier all confirming that LCL’s intrupretation of the British regulations are wrong.

We ended up getting it certified accurately by a company 3 times the price, who undertook a proper survey. They measured the locations of the fire alarms, tested the electrical box, asked us if we have our instructions for alarms - all the things which a competent person would ask!

When presented with this, LCL responded by shouting on the phone and backtracking on their promise of compensation and apology even though the offer was made in writing. Goes to show how unprofessional they are - it honestly couldn’t get any worse.

Stay well away!

Very poor service. No communication. No respect for customer problems customer's time. They take your money in advance and you never hear from them again. Incompetent and unprofessional staff. Useless, incompetent and unprofessional engineers.

I paid £249.99 for a fire risk assessment. Someone came round and when we offered them the relavant documents and certificates to inform his report, he said he didn’t need them at that time and that he would email request these when he started writing the report. We received several demands for payment stating that the report could not be progressed without payment. We then made the payment and were shocked when we were then sent a “completed” report! We emailed to say that we hadn’t yet provided the documents as we had been told during the inspection that they were not needed at that time. We have received no response back despite several emails. The inspector who did the report gave us a bad score, stating that we didn’t have any of the mandatory certifications ie gas, electric etc, however he had never requested these, and had refused take them when we offered it to him. The inspector took around 20 minutes to inspect a three story house for fire compliance. Still fighting to get a refund 3 months later. Absolutely no communication from this company. Stay clear!!!

Absolutely Dreadful. Will never use again. Strongly discourage you use these cowboys, whose non-customer service agents are based out of the UK and who refuse to offer any service whatsoever.

They were booked to do an EICR. The resulting certificate was internally inconsistent- it said an issue on one page and didn't have it in the summary- then they resorted with a sky high price to "rectify" matters, which had not been either mentioned previously in the certificate report nor was it clear what we were paying to rectify.

I called their rude, insolent non-customer service agent, who refused to listen - constantly interrupting- to what I was saying and who refused to put me in touch with the certification department so I could have a conversation with them to understand what the issue precisely was.

These guys are COWBOYS. They make money on fake unnecessary "remedial" work and therefore offer low upfront EICR assessment costs. DO NOT USE THEM.

Excellent Service by the electricians with regards to installing new fuse/circuit boards prior to issuing the EICR certificate.
Thanks to Adam keeping me updated as well for coordinating the team and getting the job done quickly and at short notice.

Please take note of the other reviews and experience like mine and DO NOT use this company for any EICR, EPC or Gas Safety work as they charge a small fee initially and then hit you with a £600 invoice even if you decline the work!

Do not use this company. They are absolutely crass and have no regard for customers. My report was due and wasn't sent to me for over a week and they weren't even apologetic about it and expected me to just understand. There was no communication from them on the delay and I had to call them twice to follow up to be spoken to rudely. Worst experience ever!

I booked a EICR late Thursday evening online for Friday as my tenant let me know at short notice this was a day they could do. To ensure they could do that appointment I rang the office who said that the person who did the online bookings had left and it would be Monday before it could be looked at, they even checked with a manager who confirmed the same. On the back of this I immediately sent a cancellation email, booked someone else and thought it was all sorted. It turns out the company had emailed me back twice (which I did not see as I was busy thereafter) to say they would attend. I received a call on Friday to say the engineer had turned up but I turned them away thinking it was a mix up as I had already booked another company and the test had been done. I understand the company emailed me, but I feel I was misinformed by the customer service representatives, I did not check my mail as on that basis as I was not expecting a response and was busy. I also think that as I asked for the service to be cancelled on the basis of the information given by the companies representatives it should have been cancelled, albeit I appreciate looking at the T&C's they state no less than 24hrs. The manager I spoke to was quite curt and it was clear his position from the outset had been decided. I was offered £20 as a goodwill, but to be honest I think if the customer service agent had been properly informed I would not have been left in this position, so I did not accept this and will be taking it further. I think the staff are poorly trained and I would not recommend using this company.