LAMODA Arvostelua 4 595

I know there are a lot of bad reviews here, which made me anxious when I had to return a pair of boots I bought my daughter for her birthday, but I was able to return the shoes and get a full refund.
What I will critique is when requesting for a full refund, the directions aren't too clear, as it instructs you to contact their customer service and the first person I was in contact with sent me a link that didn't work.

I emailed Customer Services again saying the website says to email them for a returns label. They responded after about a day and sent me a returns label (Evri). However, as the initial responses from their customer service team were quite slow and I had bought the boots more than a week before my daughter's bday, I had passed the 14 day period in which returns are supposed to be made.

I emailed Customer Services again to express my concern of not being able to return the boots in time, and they kindly said its fine and to still return them with the return label they emailed.

I was able to return the shoes and I did get a full refund (minus shipping, which was only like £2.99 or something like that).

So my experience in the end has been positive with Lamoda, which is great as they have great shoes that my daughter loves. I do hope this means their customer services will continue to improve.

I've given 4 stars as the initial responses from the team were quite slow and the returns policy isn't clear. Also, they need to increase their returns window to 28 days!!

Ich bin echt enttäuscht...
Ich habe mir nach langer Zeit endlich die Scream Tigh High - Wide cal boots gekauft, da ich dickere Waden und Oberschenkel habe. Habe mich gefreut, dass es sowas endlich auch für dickere Beine gibt & ich bin übrigens nicht einmal dick. Ich habe gerade ein bisschen mehr an den Beinen und an der Hüfte und das war es schon & was soll ich sagen. Sie passen nicht. Ich habe dafür 70€ gezahlt & bekomme dafür kein Geld zurück, da sie reduziert waren. Nie wieder bestelle ich dort...

Have to give credit where credit is due. Needed to contact customer service and the interaction was polite, detailed, very helpful and understanding.

Wish there were more companies out there like this.

It feels good to have someone on the business side of things support the alt community the way they do.

I got the Screamin' Loud platform trainers, and the front platform completely tore off from use after 6 months. Emailed to check the warranty and it's only 3 months. £70 for a pair of trainers that last 6 months and are only guaranteed for 3 is not worth it in any economy

I’m usually size 6.5 and I had to buy a size 8 to fit me but is still very thight on the calf and anckle that almost blocks the circulation

I’m sad to leave this review because I’ve bought from Lamoda many times before and this recent purchase has made me rethink any future purchases. I purchased a US size 8 shoe from them and when the shoes arrived, they were the wrong size (a UK 8, which is a US size 10). When I informed Lamoda, they first insisted they sent the right size and I had to prove to them that the size was wrong based on my order receipt. Then, after some back and forth, they told me they could only refund the shoes and not the international shipping cost. While I am glad I was refunded for the cost of the shoes, there were no assurances on their end that purchasing from them again would end in anything but more frustration. I told them I was concerned that ordering the shoes again to try and get the correct size would result in the same outcome (the brand sending the wrong item) and that I would be out the cost of the international shipping again. Their response was just to reiterate that they had refunded the cost of the shoes. Genuinely, what is the incentive to order again when I’m out the money for their mistakes?

My previous boots from this brand lasted a solid 4 years before the sole finally gave out. I loved the style and comfort so much that I bought another pair right away. But these new ones haven’t even lasted 3 months and have the exact same sole detachment problem – for the price, this rapid failure is unacceptable and very disappointing.

Arrived quickly and are super comfy and look great. V happy.

Their shoes run quite small, so despite getting the biggest size available I had to return them. It’s been over a month and they won’t give me a refund… I’m left with no shoes nor money and their customer services started ignoring me… TERRIBLE EXPERIENCE

The shoes came glue all over the shoe, very very cheaply made and runs very small I even ordered a size up. After reviewing return policy on returns they make it so you can't return after paying for the shipping. I will NEVER order from this company again.

Quality of shoes are not great, please don't waste you money! You can get the same shoes for half the price on temu or shein. The shoes also have a plastic smell that does not demonstrate quality.

I’ve ordered 4 pairs of boots in total over the last few months, the delivery is super quick! The boots are amazing, comfortable and I get so many compliments on them!
I have recently returned one pair of boots because they just don’t sit right on me (personal preference- nothing to do with the boots themselves) and the return procedure was so easy and quick! The customer service has been great!
Highly recommend!

I’ve never experienced service this incompetent. Lamoda repeatedly failed to deliver my order, despite multiple “attempts” and repeated instructions to just “wait a few more days.” Each time I contacted them, I was given contradictory explanations, no clear delivery timeframe, and zero accountability - a level of incompetence I have rarely seen.

As a result, I have completely lost confidence in both their delivery process and customer service. I will not be placing any further orders with Lamoda.

This is especially frustrating given how tiny the UK market is for alternative footwear. Lamoda could have been a retailer I spent hundreds of pounds with over time. Instead, I will be taking my business to companies that actually understand reliability and customer care - brands like New Rocks and Doc Martens -which Lamoda will never, ever come close to matching. Their repeated failures have ensured they will never see another penny from me.

Do not waste your money or time with Lamoda.

Their returns are super confusing I missed my date because I couldn’t understand how to do the return and you only get 14 days, the links do not work and it’s really unclear. I reached out because I am autistic and they were not helpful. They also said because I bought from the sale I’m unable to make any returns ?? £130 gone for wide calf boots that are narrow and tiny. Very dissapointed by this

Got what we expected, good quality, fast delivery

Amazing customer service

Sent wrong boots twice, the picture on the website is the wrong image, want to still charge me postage costs and extra for returning when it's their error not mine!!

I'm leaving my experience here, maybe it helps other customers. I bought a pair of size 7 boots, which fit me perfectly, but I can't even close the zipper halfway, I think a child could close them. The sizes are not listed, so you buy without being informed. You can't return them if you bought them at a 50% discount. So I'm stuck with them and I lost money and I can't even sell them. I've never seen anything like this before.

Ordered thigh high boots in their sale that were honestly so SO TINY in the thigh that a CHILD couldn't wear them (genuinely. I had my 12 year old niece try). The calves fit fine. I'm a size 12. I'm not a big woman.

There isn't a grown adult woman on this earth who could get those zipped up on the thigh. I wanted to exchange for the wide variant so I contacted customer services (ahahahahahaha. misnomer) to ask what the actual measurements of that are - given they don't provide them anywhere so you can't make an informed decision. After a week of somehow not understanding the question (?!?!?!) I got a non-answer of "2 to 4 inches bigger than the standard one". That's a range big enough to be useless. So I asked for a refund instead.

Told sale items are excluded from their returns policy. That's nice, dear. UK consumer law distance selling regulations of both 2013 and 2015 explicitly give customers the right to return ANY item (except customised or digital goods) for ANY reason within 14 days for a FULL refund. You cannot exclude anything from that. Your policy doesn't override the law sorry.

Filed a chargeback with my bank and got my money back. As a bonus, they aren't getting the boots back. Although I doubt I could even sell them on given how ridiculous the sizing is.

Oh, and I ordered the "wide fit" separately. They're HALF AN INCH bigger than the standard. But they won't accept a return on those either so those are also free/refunded by my bank.

Play stupid games win stupid prizes.

Anybody having trouble getting a refund from them: don't bother arguing with idiots. Just go to your bank the second they say "no". They aren't above the law no matter how much they'd like to be!