Lakiq Arvostelua 710

Vastaus yritykseltä Lakiq

3 päivää sitten

Dear Arie,

Thank you for taking the time to leave your feedback.

We're really pleased to hear that you found our website easy to use — that's something we always strive to improve for a better shopping experience.

Regarding your order placed on April 12th, we did provide an estimated delivery time on our website at the time of purchase. As only 4 working days have passed, we kindly ask for your patience — your parcel is currently being processed and prepared for shipment.

We truly appreciate your understanding, and we hope you'll love the product once it arrives. Thank you again for your support, and please feel free to reach out if you have any questions.

Regards,
Lakiq After-Sale Support Team
support@lakiq.com

Vastaus yritykseltä Lakiq

5 päivää sitten

Dear Tea,

Thank you for your feedback, and I’m truly sorry to hear that you’ve had a frustrating experience with your return request. That’s not the kind of service we want to provide, and I appreciate you giving us the chance to respond.

After reviewing the photos you sent us, our team confirmed that there was no damage or defect with the product itself. The instability you’re experiencing — the bookshelf not standing firmly — is most likely because the four legs are not sitting on a completely flat or even surface. This is a common issue with assembly on uneven floors, and it can usually be resolved by slightly adjusting the feet or repositioning the unit.

We genuinely want to help you solve this, not “negotiate forever.” If you’ve double-checked the surface and the issue still isn’t resolved, please let us know. We are more than happy to send you a new set of replacement parts completely free of charge — no need to return the original item.

We never ignore customers, and we don’t hide from problems.

Thank you for your patience and honesty.

Regards,
Lakiq After-Sale Support Team
support@lakiq.com

Vastaus yritykseltä Lakiq

Päivitetty 4 päivää sitten

Dear Jennifer,

Thank you for your message, and I completely understand your frustration. I am truly sorry that you feel let down by your purchase, and I want to help — but to do that, I genuinely need your order number.

Simply mentioning the brand name or a product title like the "LAKIQ Modern Writing Desk with Storage" does not allow us to locate your specific purchase, verify the issue, or take any concrete action on our end.

Without an order number, we cannot:
- Confirm that the product was indeed purchased from us (and not from a third-party seller or a different store)
- Process any replacement, refund, or investigation

If you no longer have the order number, please provide:
- The email address used to place the order

We want to make things right, but we can only do that if you give us the basic information needed to locate your order. Thank you for your understanding — and again, I sincerely apologize for the trouble you've experienced.

Regards,
Lakiq After-Sale Support Team
support@lakiq.com

Vastaus yritykseltä Lakiq

6 päivää sitten

Dear Alma,

Thank you for sharing your detailed feedback, and we are truly sorry that your experience with us has led to so much frustration. Please know that we take your concerns very seriously.

We would like to respectfully clarify a few points based on our records:

Assembly instructions – We did send you a digital copy of the assembly manual via email shortly after you reported that it was missing from the package. We understand that this does not replace the convenience of having a physical copy in the box, and we sincerely apologize for that oversight.

Installation – From the photos you sent us, it appears that you were able to assemble the wine cabinet successfully. We truly appreciate the effort and time you invested in doing so, and we are sorry that it caused you difficulty.

Product design (12 vs. 9 spaces) – We understand your disappointment regarding the number of wine bottle spaces. This is not the experience we want any customer to have, and we apologize for the confusion caused by the product listing.

Solution offered – According to our conversation history, we have already provided you with a proposed solution. Unfortunately, we did not receive a reply from you after that. We remain open and willing to resolve this matter fairly.

If you have a specific resolution in mind that you believe would make things right – whether a partial refund, a replacement, or another solution – please do not hesitate to contact us again. We are committed to working with you to reach a fair outcome.

Once again, we sincerely apologize for the trouble and disappointment this has caused you.

Regards,
Lakiq After-Sale Support Team
support@lakiq.com

Vastaus yritykseltä Lakiq

10. huhtik. 2026

Dear Charles,

Thank you for taking the time to share your experience – and for your honesty and patience throughout the process.

We’re really sorry to hear that the communication felt bumpy at times. That’s not the kind of experience we want any customer to have, and we appreciate you sticking with us while we worked through it.

That said, we’re very glad that everything worked out in the end and that you’re happy with the furniture. Knowing that you’re satisfied with the final outcome means a lot to us.

If you ever need anything in the future – whether it’s help with assembly, missing parts, or just a question about a product – please don’t hesitate to reach out. We’d love to make sure your next experience is a smooth one from start to finish.

Thanks again for giving us the chance to make things right, and for your understanding along the way.

Regards,
Lakiq After-Sale Support Team
support@lakiq.com

Vastaus yritykseltä Lakiq

Päivitetty 7 päivää sitten

Dear Taylor,

Thank you for sharing your honest feedback, and we are truly sorry to hear about your experience. This is not the level of service or quality we want any customer to have.

We take your complaints very seriously, and we would really like the chance to look into what happened and make things right for you.

Could you please provide us with your order number? Once we have your order details, we will immediately verify the situation. If a refund is what you need, we can process it much more quickly and directly than going through your bank.

We never want our customers to feel ignored or left with broken products and slow solutions. Please give us a chance to review your case promptly.

Thank you for giving us the opportunity to improve, and we sincerely apologize again for the trouble caused.

Update:

Thank you for updating your review and sharing your honest experience. We truly appreciate the feedback, even though we are very sorry to hear about the difficulties you faced.

We want to confirm that a **full refund** has already been issued to you. We sincerely apologize for the long shipping time, the quality issues, and the condition in which the product arrived. What you described — especially the visible screws and broken item — does not meet our standards, and we regret the frustration this caused you.

If there is anything else we can still do for you , please do not hesitate to contact us directly. We would like the chance to make things right, even though we know we have already fallen short.

Thank you again for your patience, and we are truly sorry for the poor experience.

Regards,
Lakiq After-Sale Support Team
support@lakiq.com

Vastaus yritykseltä Lakiq

8. huhtik. 2026

Dear Yijun,

Vielen Dank, dass Sie Ihre Erfahrung so deutlich schildern. Es tut mir aufrichtig leid, dass Sie so verärgert sind – und ich kann Ihren Frust vollkommen verstehen.

Wir werden Ihnen per E-Mail schreiben, um den Fall zu klären. Bitte senden Sie uns einfach ein paar Fotos von der erhaltenen Ware. Sobald wir die Bilder haben, prüfen wir den Fall und bieten Ihnen eine angemessene Kompensation an.

Noch einmal: Es tut mir leid, dass Sie diese Erfahrung machen mussten. Wir möchten eine faire Lösung für Sie finden.

Mit freundlichen Grüßen,
Ihr Lakiq-Kundendienst-Team
support@lakiq.com

Vastaus yritykseltä Lakiq

2. huhtik. 2026

Dear Ryan,

Thank you for your feedback, and I’m truly sorry to hear about your frustrating experience.

Please accept our sincere apologies for the long delivery time and the lack of shipping notifications. The delay was partly due to the Spring Festival holiday period, which affected many carriers and caused unexpected hold-ups across the supply chain. That said, we completely understand your disappointment, and we regret that we didn’t communicate this clearly to you earlier.

We would like to kindly remind you that you can check the most up-to-date shipping status and tracking history at any time under “My Orders” on our website. Looking into your order, we see that a partial refund has already been issued as a gesture of compensation for the delay. We have also urged the logistics provider to speed up the delivery process.

Regarding the product quality issue you mentioned, we take this very seriously. One of our customer support team members will contact you via email shortly to verify the details. Once we have confirmed the situation, we will do our utmost to provide a solution that you are truly satisfied with.

Once again, we are very sorry for the trouble caused, and thank you for giving us the chance to make things right.

Regards,
Lakiq After-Sale Support Team
support@lakiq.com

Vastaus yritykseltä Lakiq

1. huhtik. 2026

Dear Alan,

Thank you for your feedback, and I am truly sorry to hear about your experience. Please accept our sincerest apologies for the frustration and disappointment this situation has caused you.

I completely understand how upsetting it must be to have waited since July 2025 without receiving your order. This is not the level of service we want to provide, and I sincerely regret the miscommunication regarding the delivery and the damaged transit issue.

To make things right, we would like to offer you the following options: we can arrange a free replacement for the same item, or exchange it for another product of comparable value, or process a refund for your order. Please know that we genuinely want to resolve this for you.

I have also sent a follow-up email with more details — kindly check your inbox when you have a moment. We truly appreciate your patience and the opportunity to address this matter properly.

Regards,
Lakiq After-Sale Support Team
support@lakiq.com

Vastaus yritykseltä Lakiq

26. maalisk. 2026

Dear Sahed,

Thank you so much for sharing your experience!

We're truly delighted to hear that your compact desk exceeded your expectations. It's great to know that the simple, modern design fits perfectly in your room—creating a space you're happy with is exactly what we aim for.

We also appreciate your patience regarding the delivery time, and we're glad everything arrived well packaged and was easy to assemble. Your satisfaction means a lot to us!

If you ever have any questions or need assistance in the future, please feel free to reach out. Thank you again for choosing Lakiq!

Regards,
Lakiq After-Sale Support Team
support@lakiq.com

Vastaus yritykseltä Lakiq

25. maalisk. 2026

Dear Douglas,

Thank you so much for your wonderful feedback — this truly made our day!

We're thrilled to hear that you appreciate the unique designs we offer at Lakiq. It's great to know that the cabinet not only looks premium but also matches your room perfectly — creating pieces that help our customers elevate their space is exactly what we strive for.

We're also glad that the packaging met your expectations and kept your item secure during transit. Ensuring that every order arrives in perfect condition is something we take seriously.

Thank you again for taking the time to share your experience. Your support means the world to us, and we hope to have the opportunity to serve you again in the future!

Regards,
Lakiq After-Sale Support Team
support@lakiq.com

Vastaus yritykseltä Lakiq

25. maalisk. 2026

Dear Simon,

Thank you so much for your kind feedback — we truly appreciate it!

We're delighted to hear that the chair you purchased from Lakiq looks exactly as shown in the photos. It's always our goal to provide accurate product representations, so knowing that we met your expectations means a lot to us.

We're also glad to know that you're finding the chair comfortable and that the assembly process was easy. A smooth experience from unboxing to enjoying the product is something we always hope to deliver for our customers.

Thank you again for taking the time to share your experience. Your support means a great deal to us, and we hope to welcome you back again soon!

Regards,
Lakiq After-Sale Support Team
support@lakiq.com

Vastaus yritykseltä Lakiq

24. maalisk. 2026

Dear Marco,

Vielen Dank für Ihr ehrliches Feedback – auch wenn es schwer fällt, das zu lesen.
Ich kann Ihren Ärger sehr gut nachvollziehen: lange Lieferzeit, dazu Abweichungen beim Aussehen und dann noch eine Qualität, die nicht Ihren Erwartungen entspricht – das ist wirklich nicht in Ordnung. Dass auch die Kommunikation für Sie nicht zufriedenstellend war, tut mir aufrichtig leid.

Um Ihr Anliegen schnell und zuverlässig klären zu können, wäre es hilfreich, wenn Sie mir Ihre Bestellnummer mitteilen könnten. Sobald ich diese habe, werde ich mir den Vorgang im Detail ansehen und uns um eine angemessene Lösung sowie eine faire Entschädigung für Sie kümmern.

Ich hoffe, wir können die Sache doch noch zu Ihrer Zufriedenheit lösen – auch wenn Ihr erster Eindruck verständlicherweise ein ganz anderer ist.

Bitte entschuldigen Sie die Umstände vielmals.

Mit freundlichen Grüßen,
Ihr Lakiq-Kundendienst-Team
support@lakiq.com

Vastaus yritykseltä Lakiq

23. maalisk. 2026

Dear Ben,

Thank you for sharing your feedback, and I'm truly sorry to hear that your experience with us has led to such frustration. I want to personally address your concerns and clarify a few things.

First, I want to assure you that we are not a scam, and we take all customer concerns seriously. When you reached out about the wardrobe not meeting your expectations, we did our best to offer solutions. While a full return to China can indeed involve high shipping costs, we provided you with alternative options,including replacement parts and partial refund—options we offered because we genuinely wanted to make things right for you. I understand that you preferred a full refund, and I respect that.

Regarding the PayPal dispute, PayPal reviews cases carefully and makes decisions based on the information provided by both sides. If the product had been completely unsellable or entirely different from what was described, PayPal typically sides with the buyer. The fact that they requested the item to be returned before issuing a refund is part of their standard process.

I sincerely apologize if our communication felt generic at times—that was never our intention. We strive to support every customer personally, and I'm sorry we fell short in your case. We are actively working to improve both our products and our customer service experience.

We genuinely want to find a fair resolution for you.

Thank you for your honesty, and again, I apologize for the frustration this has caused.

Regards,
Lakiq After-Sale Support Team
support@lakiq.com

Vastaus yritykseltä Lakiq

19. maalisk. 2026

Dear Andrew,

Thank you so much for sharing your experience! We're really happy to hear that you're pleased with the storage unit and that its modern style fits nicely with your living room decor—creating pieces that blend seamlessly into our customers' homes is something we always strive for.

We also truly appreciate your understanding regarding the shipping time. While we always aim to deliver as quickly as possible, we're glad that your item arrived safely and in good condition. Your patience means a lot to us.

If you ever need any assistance or have questions in the future, please don't hesitate to reach out. Thanks again for choosing Lakiq and for taking the time to leave such a thoughtful review. We truly appreciate your support.

Regards,
Lakiq After-Sale Support Team
support@lakiq.com

Vastaus yritykseltä Lakiq

19. maalisk. 2026

Dear Rosa,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Erlebnis zu schildern. Es tut mir außerordentlich leid zu hören, dass Sie mit Ihrer Bestellung so unzufrieden sind und eine so lange Wartezeit in Kauf nehmen mussten. Das entspricht ganz und gar nicht dem Standard, den wir bieten möchten, und ich verstehe Ihren Ärger vollkommen.

Bezüglich der Farbe möchten wir klarstellen: Das gelieferte Produkt entspricht der von Ihnen gewählten Bestellung. Wir vermuten, dass es sich hier um eine Farbabweichung aufgrund unterschiedlicher Bildschirmeinstellungen oder Lichtverhältnisse handelt, die manchmal zu einem anderen Farbeindruck führen kann.

Um Ihr Problem schnellstmöglich zu lösen, möchte ich Ihnen eine konkrete Lösung anbieten:

Wir können Ihnen kostenlos die fehlenden und die defekten Teile (die beim Schrauben kaputtgegangenen Platten) nachsenden. Sobald Sie die Ersatzteile erhalten, sollte sich der Schrank hoffentlich vollständig und stabil aufbauen lassen.

Ich habe Ihnen soeben eine ausführliche E-Mail mit den Details gesendet. Bitte schauen Sie in Ihrem Posteingang (falls nicht vorhanden, bitte auch im Spam-Ordner) und teilen Sie mir dort mit, welche Teile genau beschädigt sind oder fehlen. Wir kümmern uns dann umgehend um den Versand.

Nochmals entschuldige ich mich vielmals für die entstandenen Unannehmlichkeiten und die Frustration. Ich hoffe, dass wir mit dieser Lösung Ihr Vertrauen wiederherstellen können.

Mit freundlichen Grüßen,
Ihr Lakiq-Kundendienst-Team
support@lakiq.com

Vastaus yritykseltä Lakiq

18. maalisk. 2026

Dear Sofia,

Thank you for sharing your experience, and I'm truly sorry to hear about the frustration you've faced. This is certainly not the level of service or quality we want our customers to experience, and I sincerely apologize for the condition in which you received the items, as well as for the difficulty in reaching a fair resolution.

We take feedback like yours very seriously, and I would really like to look into this matter promptly. Could you please provide your order number? Once I have it, I will investigate immediately and work with you to find a solution that is fair and satisfactory.

Your satisfaction is important to us, and I truly hope we can turn this experience around.

Regards,
Lakiq After-Sale Support Team
support@lakiq.com

Vastaus yritykseltä Lakiq

18. maalisk. 2026

Dear Arabella,

Thank you so much for your wonderful review!
We're absolutely delighted to hear that the desk looks fantastic in your office and that it brings the modern, sturdy feel you were hoping for. It's great to know the assembly went well and that the style fits your space perfectly.

We're also really glad our customer support team was able to assist you promptly with your shipping inquiries — providing helpful and timely support is something we truly care about.

Thank you for choosing us, and please don't hesitate to reach out if you need anything in the future. Enjoy your new desk!

Regards,
Lakiq After-Sale Support Team
support@lakiq.com

Vastaus yritykseltä Lakiq

17. maalisk. 2026

Dear Kieran,

Thank you so much for your kind words and for taking the time to share your positive experience! We're absolutely delighted to hear that you're happy with your new chair—it's wonderful to know that it not only looks great in your space but also provides the comfort you were hoping for.

We truly appreciate your understanding regarding the shipping time. As we source modern furniture pieces that prioritize both quality and design, delivery can sometimes take a little longer than standard options, but we're always thrilled when our customers find that the wait was worth it. It's fantastic that everything arrived safely and in perfect condition.

Your satisfaction means the world to us, and we hope your new chair brings you comfort and style for many years to come. Should you need any assistance in the future or have questions about coordinating pieces, please don't hesitate to reach out. We'd love to help you complete your modern furniture collection!

Thanks again for choosing us and for your support—it truly makes our day!

Regards,
Lakiq After-Sale Support Team
support@lakiq.com