kustominterior.com Arvostelua 

Terrible business model. You would think a company would want to make it's customers happy but they fail to do so. We were looking forward to utilizing their seats but unfortunately lost our car a few days after the purchase which resulted in us having to return the seats. A unopened box, never used product and everything and robbed us of $200 to pay for shipping and restocking. Would never use them ever again and will ensure no one close to me uses them for their terrible business structure.

I want to be fully transparent and take total accountability: I accidentally ordered the wrong year/model case for my key fob, and I didn't keep the original outer packaging. Those mistakes are completely on me, and I am more than willing to accept standard consequences like their 15% restocking fee to fix an honest mistake.
​What I cannot accept is a company policy that feels intentionally designed to prevent returns on small items. When I reached out to customer support, their automated system offered a return label for a staggering $45. For a $25 key fob case that weighs a few ounces and fits in a small bubble mailer, charging $45 for a label is predatory. It would literally cost me more than the item is worth just to send it back through their system.
​To their credit, support did inform me that I could choose to ship the item back at my own expense instead. While I appreciate having that alternative, forcing a customer to go out of their way to source their own third-party shipping just to avoid a flat-rate penalty fee is terrible customer service infrastructure.
​The product quality seems fine, but Kustom Interior heavily penalizes the consumer for simple human error on minor accessories. Double check your cart, because their return process is a massive headache.