Only half of the shipment arrived for my twins despite my paying for express shipping (with extra buffer time) - it appears they only shipped one of the two mattresses. This is adding extreme stress t... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... Näytä lisää
Yritys on vastannut
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... Näytä lisää
Yritys on vastannut
Quality of the chair is fantastic, very sturdy wood and the cushions are happy medium between soft and hard - support back and arms very well. I like the side pockets as they are very handy during f... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Yhteystiedot
71-75 Shelton Street, WC2H 9JQ, London, Yhdistynyt kuningaskunta
- 01923270300
- customercare@kubproducts.com
- kubdirect.co.uk
4,3
Erinomainen
946 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Price good - product excellent
Price good and the product is excellent. delivery could perhaps be a bit quicker - we are spoiled these days with next-day everything. But not really a major issue. Would not hesitate to buy from them again
22. huhtikuuta 2025
Vastaus yritykseltä kubdirect.co.uk
Thank you for the great feedback! We're thrilled you're happy with the product and pricing. We hear you on delivery speed — and we're always working to improve. Really appreciate your support and hope to welcome you back again soon!
Seating to chair arrived damaged tried…
Seating to chair arrived damaged tried to contact customer service with pictures and had no response. Other than that the seat is quite comfy
22. huhtikuuta 2025
Vastaus yritykseltä kubdirect.co.uk
We're really sorry to hear about the damage and lack of response — that's not the experience we want for our customers. Thank you for your patience, and we’d love the chance to make this right. The team will reach out to you asap.
Grandson loves it
I bought this for me grandson who is just 2. He loves playing with his diggers on it with a pile of play sand. The cover is very handy for covering the sand.
11. huhtikuuta 2025
Vastaus yritykseltä kubdirect.co.uk
Thanks so much for your lovely review! We're so glad to hear your grandson is enjoying his Tuff Tray - sounds like hours of fun! 😊
We love our Kub chair
We absolutely love our reclining slider and stool, it did great service after our first child was born so when getting it out again for our second one I was more than annoyed to find I found that I'd damaged it slightly, bending the stud that holds the armrest on.
The Kub team were brilliant in providing new ones, their communications were always clear and exceptionally supportive.
I'll be more careful packing it away again when the time comes - although it's such a great thing too sit in that I'll be putting that day off as long as I possibly can.
17. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä kubdirect.co.uk
Thanks so much for your lovely review! We're so glad to hear how much you’ve loved the glider and that it’s been a comforting part of both your parenting journeys.
Wishing you and your growing family all the best. 💛
Excellent customer service
Had issues with Parcelforce but Kubdirect sorted this and phoned me to advise what the problem was. I would definitely buy from them again
25. maaliskuuta 2025
Vastaus yritykseltä kubdirect.co.uk
Thank you so much for your kind review! We're really sorry to hear there were issues with Parcelforce, but we're glad we could get things sorted quickly for you. It means a lot to know you'd shop with us again, we're always here if you need anything! 😊
Very easy to order
Very easy to order. Great price equal to John Lewis and got a free waterproof cover too. Delivered on time. Excellent service from start to finish.
31. maaliskuuta 2025
Vastaus yritykseltä kubdirect.co.uk
Thank you for your lovely review! We really appreciate your support! 💛
Quick and efficient delivery and the…
Quick and efficient delivery and the tray and stand will be a great resource in the years to come for my grandchildren. We use a larger one in the setting I work in but this smaller version is perfect for a home setting. So many uses.
24. maaliskuuta 2025
Vastaus yritykseltä kubdirect.co.uk
Thank you for the great feedback! We're so glad to hear the tray and stand will be a valuable addition at home. It’s lovely to know it's the perfect size for your grandchildren - enjoy all the creative ways you'll be using it! 😊
Prompted and efficient purchase with…
Prompted and efficient purchase with good pricing for my item.
12. maaliskuuta 2025
Vastaus yritykseltä kubdirect.co.uk
Thank you for your feedback. We're really glad you're happy. 💖
Surprised of the quality
I placed the order and it arrived to my daughters house. She was so excited and loved the chair.
3. maaliskuuta 2025
Vastaus yritykseltä kubdirect.co.uk
Thank you so much for your wonderful review! We're thrilled to hear that your daughter loved the chair.
Vastaus yritykseltä kubdirect.co.uk
Thank you for your feedback. We're glad you're happy with your purchase and experience shopping with us.
Quick delivery
Quick delivery, kept in touch with tracking. Product came as expected, no problems with the build. Very happy, no complaints.
19. helmikuuta 2025
Vastaus yritykseltä kubdirect.co.uk
Thank you for the fabulous feedback 💖. We're really glad you're happy with your purchase and experience shopping with Kub.
Vastaus yritykseltä kubdirect.co.uk
Thanks for your fantastic feedback! We're glad you're happy with your purchase.
The aftercare was very efficient and…
The aftercare was very efficient and helpful and the chair itself is very comfortable
13. helmikuuta 2025
Vastaus yritykseltä kubdirect.co.uk
Thanks for your feedback 💖 We're glad you're happy with your shopping experience with Kub.
Delivered quickly
Delivered quickly. Excellent product. I am very pleased with it and would recommend both the company and the product. Brilliant!
29. tammikuuta 2025
Vastaus yritykseltä kubdirect.co.uk
Thank you so much for your kind words! We're thrilled to hear that you're happy with both the product and the service.
Vastaus yritykseltä kubdirect.co.uk
Thank you for your kind review 💖
Excellent experience
Payment was super easy, delivery was very reasonably priced and fast. Absolutely adore the chair, me and my daughter fight over it regularly!
3. helmikuuta 2025
Vastaus yritykseltä kubdirect.co.uk
Thank you for your review, we're so glad you love your purchase! 🫶
I still haven’t received my cushions
I still haven’t received my cushions, apparently they have been returned to the company!
21. tammikuuta 2025
Vastaus yritykseltä kubdirect.co.uk
Hi, we're sorry to hear your experience. Is there anything we can do to help? Please email customercare@kubproducts.com if you haven't done so already. Thanks.
Very good listen to your problems
Very good listen to your problems,
And works hard to solve it.
24. tammikuuta 2025
Vastaus yritykseltä kubdirect.co.uk
Thank you for your kind words! We're so glad to hear that you felt listened to and that we could help resolve your concerns. Providing great service and finding the best solutions for our customers is always our top priority. We appreciate your support! 😊
Vastaus yritykseltä kubdirect.co.uk
Thank you for your feedback, we're very pleased you're happy with your purchase. 💖
Brilliant!!
I contacted Kub as I needed a replacement cushion for my mums rocking chair. They couldn't have been more helpful, went above and beyond my request to ensure mum got the best service possible. A special mention to Emma, she is so helpful, kind and kept in contact throughout the whole process. Fantastic customer service from a fantastic company.
4. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä kubdirect.co.uk
Thank you so much for your wonderful review! 💖 We're delighted to hear that you had such a positive experience with our team, and we’re especially pleased that Emma was able to provide the support you needed.
Ensuring our customers receive the best possible service is always our priority, and it’s fantastic to know that we could help make things easier for you and your mum.
We truly appreciate your kind words and support. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
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