KosiLight Arvostelua 77

Very efficient service, swift delivery, lovely products received.

Great overall experience. Product arrived quickly and was of good quality. Really nice and unique things too on their website.

Great product and quick delivery

My order arrived on time and liked it. Thank you

excellent service, rapid response to emails etc

Actually a decent lighting company, not Chinese pretending the product is Chinese but made ok 7/10 not the greatest but ok. Instructions ok not the greatest. I would recommend them as a company. A not expensive but ok.

Good choice of bathroom lights. Ordering was easy and products arrived well packaged. Would recommend KosiLight, and order from them again.

Great service. Well packaged and light was easy to install. Thank you

Exactly as described. Promptly delivered
Pleased with the quality
Thank you

Great but didn’t realize it was coming from France, still it didn’t take long to arrive possibly about 5 days. Great product and just what we were looking for to transform our new look living room.

Light arrived promptly and look really beautiful.

Fast delivery. Super happy with the lights

Ordered floor lamp on 30 November 2025. Not as described. Returned product on 15 December 2025 using the correct returns form (issued by Kosilight), and following all of Kosilight's return instructions. I paid for shipping, EU Clearance (France), and an additional, random, non-compatible charge. It transpires that the customs authority applied additional import duties and taxes, which they are entitled to at their discretion and Kosilight subsequently refused to accept delivery of the item (they could have applied for returned goods relief). The item was therefore returned to me - received on 6 January 2026. I have emailed Kosilight, twice, and have had no response whatsoever. I now have no prospect of being able to return the goods; and in addition to the £85 paid for the item in the first instance, I am out of pocket by another £34 having followed Kosilight's instructions when returning the item. Do not use this Company, as it is evident they do not accept/process returns. I feel utterly scammed.

UPDATE
In response to the Company's reply beneath. It remains the case (now evidenced to and accepted by Kosilight) that Kosilight failed to take delivery of the item, despite the couriers making multiple attempts, an despite the fact that I paid the additional customs charges so as to ensure the item could be delivered to Kosilight. Since first writing the review, I have been charged, by the Couriers, an additional £28.75 - associated with the return of the item to the UK. Having initially denied any culpability, Kosilight, when presented with the evidence produced by the couriers (which confirmed that all correct procedures had been followed, and that multiple attempts to deliver the item to Koslight were made) has refunded me. However when deducting from that refund the courier costs, I am only in credit by £17.00. Kosilight has stated that it doesn't want me to return the item, so in addition I now have an item that I have no use for, and which I am going to have to arrange to have recycled - the lamp cannot be donated to charity as it is not UK compliant in terms of its fitting.

Beautiful lights , very well packaged and up to time with delivery …

Arrived promptly considering it came from France just before Christmas, very pleased with the lights so far good quality feel at a reasonable price.

Smooth process of ordering, kept us well informed of tracking information. Delivered fast. Can recommend

difficulty with communicating
I asked for help but their phone is not answered
They do not reply to emails
Their site does not have the security closed padlock
My bank recommends I do not buy from them with Mastercard due to lack of security

Very quick delivery. Great range of products. Competitive prices.

The wall lamp was amazing. Had to order one more, on the top of the two initally ordered. All very well pack. Delivered safely. Now enjoying my masterpiece. They all make my hallway looks more luxorious.