Kong Company Arvostelua 70

Large Kong Dog Balls - overpriced, ridiculously quick to stop squeaking and they fall apart within days. Our GSD loves them but at approx £9.00 for a pack of 2, I expect the squeakers to last more than 30 seconds to an hour max!

The Geodz balls withstand chewing for about a week, the squeaker breaks off inside within 30 seconds and they become misshapen within an hour or so, the Squeezz Tennis balls come apart within days, squeaker within an hour and we have just given him a Squeezz Action ball today, squeaker gave out in 2 mins.

We have tried all three types these over the past few months (until today with the Squeezz Action ball) as they are large enough for a big dog and don't pose a choking hazard but the quality is very poor on them.

My Dog bite through his Toy and swallowed the piece and had to have emergency surgery

The new toy I bought for our 17 week old border collie didn't even last a day , all other products used the interactive and food orientated play brilliant, as are the balls. The Squeezy toy are terrible badly stitched and literally effortless to destroy don't bye them their expensive and truly not worth the money . Totally ripped off twice now .

Bought 2 Kong dog toys for Christmas. No exaggeration, within 3 minutes of playing with each, the lining had ripped. Can't return online as I only have a credit card receipt from the store, not an itemised one.

Kong charge high prices for awful quality toys that burst open incredibly easily. I will NEVER buy a Kong toy again for as long as I live - I recommend you save yourself the trouble too. Disgusting, money-grabbing company taking full advantage of our love for our pets.

Brought a Kong Rhino for my miniature Dachshund for Christmas. He weights in at 5kg. After three weeks he has ripped the face off. I wrote to Kong to complain and today I received a reply asking for proof of purchase as without this nothing can be done.
Not sure who would keep a receipt for a dog toy unless it was some kind of electrical gadget. Surely photos provided of the damaged next to my tiny dog would suffice, showing that it is in fact not fit for purpose. Oh well that’s Kong off my dog shopping list. It’s not the money that bothers me it’s the principle. Shame on you Kong !! Maybe stop with the false advertising with triple the price tag of any normal dog toy.
Since this review Kong have replied still very unhelpful I do not recommend this company.

Bought a labeled tough built multi colored giraffe for our 11 mth old pitty pup and she had it shredded, squeaker shredded and no longer in giraffe, all cotton no longer in giraffe... within 15 minutes of me giving it to her.

Very disappointed in the quality and durability of my latest purchase of a Kong Cruncheez for my 9yr old Westie. Within 2 hours the casing which housed some plastic beads was punctured which meant the toy was dangerous for my dog to continue to use.
I’d advise avoiding this product.

This company is clearly trading off its earlier reputation, but no longer living up to it.

We bought a Kong Gyro for my small dog, who has separation anxiety, and every time he played with it, after about ten minutes, the ball in the middle came apart, and all the treats came out, so the dog immediately went back to barking and crying. I left a camera running, so I know he was not "mis-using" the toy - he was just pushing it round the floor, but no matter how tightly I screwed it together, it just kept coming apart. Not fit for purpose. And despite Kong blowing its own trumpet about its customer service, it never responds to any emails!

So all in all, rubbish products from a rubbish company.

Disappointing Experience with Product and Customer Service

I recently purchased a Kong dog toy for my 6-month-old, 13lb Miniature Schnauzer puppy, expecting the perceived durability and quality the brand is known for. The ‘Kong Core Strength Bow Tie Sm/Md’ was marketed as light/moderate chewing. Unfortunately, in under two days, the toy was disintegrating posing a threat with injestion and therefore was removed from our pup.

I contacted Kong’s customer service to request a refund or replacement, as the toy clearly did not meet the advertised durability. However, I was informed that since a 15% senior discount was applied to my total purchase (which included multiple items) by the pet store that we purchased the item from, Kong considered the toy “covered” by the entire discount I received for the whole multiple item purchase as it was close to the retail price of the toy and refused to issue a refund. This reasoning was both confusing and disappointing, as the discount was a general promotion applied by the retailer, not compensation for a defective product.

I reached out to Kong once again to explain the situation, hoping for a resolution, but Kong remained unwilling to assist. It’s disappointing to see a company with such a strong reputation fail to stand behind their product or value their customers.

I’ve been a long-time customer of Kong with two previous pups but this experience has made me reconsider. There are many other pet brands that prioritize product quality and customer satisfaction, and I’ll be taking my business elsewhere in the future.

If you’re considering purchasing a Kong toy, be aware that their customer service may not be as supportive as you’d expect should you encounter any issues. I would strongly suggest that if you purchase Kong items when the retailer is offering a senior discount or other, make sure each Kong purchase is on its own individual receipt which may provide a gateway for a claim from this company if necessary.

Bought the Kong Squeaker bone toy for our 4mth old Cocker Spaniel puppy.
Torn apart within a few hours!
Poor poor poor!

Bought an extreme tire, large size and after two days was in pieces.
Very bad quality comparing to previous products.

Toys have gone down in quality in recent years. They used to be the best, now my dog destroys them in 5 mins.
Avoid their overpriced products.

Bought a Kong ball for our new puppy.Luckily my wife managed to pull the piece he had ripped off from his throat before he swallowed it.Wrote an email to Kong UK and they didn’t even have the decency to reply,never again will we buy a Kong product (picture taken of the damaged product)

The toy that is a fox Kong toy. Only lasted 5 months. I was so disappointed. We have a mixed breed that is only 7 months old. I would like to upload photos.

Kong is going nuts with them prices. Literally a toy that cost 8€ before, now its price is of 20€. So, back when you used to do a trimestral purchase and you used to spend 30-50€, now you'll have to spend more than 100€ for the same products! It's so disgusting and sad what they did... I am starting to think they don't know that not everyone with an animal is rich, even if we were, that would be a waste of money.

Plus, not every toy is "indestructible", not even the "extreme". Frisbee is a waste of money, it literally broke in 24h, so did other toys... But anyways, not that its price is gold, it don't matter anymore, not buying never again.

Super gevaarlijk. Nooit kopen!!! Mijn puppy heeft er een stuk van gegeten met een operatie als gevolg.

Kong does not stand behind the products. $25 toy lasted just long enough that they did not have to send me another one and they did not seem to care about the safety issue with their toy I will never purchase from them again I no longer trust Kong

Bedrijf is onbetrouwbaar. Reviews kloppen niet.Bedrijf levert de producten niet af.En is niet mee te communiceren.Advies niets bestellen.

Our dogs love the range of small dog toys.
They are durable while still being soft and tactile. Definitely well made and worth the money.

My dog loves kongo, the only bal that he cannot break, he always sees (colour) and brings him a lot of activity. Perfect toy and there sustainable as the normal balls I have to buy 50 a year now only 5 (because other dogs in the park takes that 4 spare balls with them 😅)