I ordered some cast iron enamelled products. One arrived chipped on the handle and lid. A quick email and a picture later my damaged item was replaced with no hassle at all. Honestly - the best custom... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Näytä lisää
Yritys on vastannut
Ordered two items. Took ages for them to tell me one wasn't in stock. I agreed to a different colour of item (which takes ages as they take days to reply to any communication), they dispatched but... Näytä lisää
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Keittiötarvikkeet
- ja myös
- Työtasot
Yrityksen kirjoittama
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Yhteystiedot
London, Yhdistynyt kuningaskunta
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,6
Keskitasoinen
368 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 72 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Swift delivery
25. marraskuuta 2024
Vastaus yritykseltä Koch & Köchin
Hi Clivem
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Vastaus yritykseltä Koch & Köchin
Hi Robert,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Happy with a set of cast iron skillets
Happy with a set of cast iron skillets. Decent quality, value for money
30. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Koch & Köchin
Hi Varghese,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good products
I am happy with my new non-stick pots. Smooth and easy to clean. As like shown in pictures.
28. lokakuuta 2024
Vastaus yritykseltä Koch & Köchin
Hi Rylan,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Vastaus yritykseltä Koch & Köchin
Hi Sandra,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Set of pans
Bought a set of pans, very competitively priced, delivered quickly, good communication and service. Recommend +++++!!!!!
29. lokakuuta 2024
Vastaus yritykseltä Koch & Köchin
Hi Richard,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Vastaus yritykseltä Koch & Köchin
Hi Mark,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good delivery- product as described
28. lokakuuta 2024
Vastaus yritykseltä Koch & Köchin
Hi Bill,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Vastaus yritykseltä Koch & Köchin
Hi Carly,
Thank you for reaching out.
We sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Kind Regards,
Cherri
Vastaus yritykseltä Koch & Köchin
Hi Gemma,
Thank you for reaching out.
We sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Kind Regards,
Cherri
The whole process was easy
The whole process was easy . After finding the item to ordering it and the delivery. The pen knife is exactly as advertised.
26. syyskuuta 2024
Vastaus yritykseltä Koch & Köchin
Hi Linda,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Quick delivery and kept us updated on…
Quick delivery and kept us updated on progress.
25. syyskuuta 2024
Vastaus yritykseltä Koch & Köchin
Hi Michael,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Very pleased with my frying pan set
Very pleased with my frying pan set
Good quantity and reasonable priced
27. elokuuta 2024
Vastaus yritykseltä Koch & Köchin
Hi Tina,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
A lovely modern looking fan heater
A lovely modern looking fan heater. A bit noisy.
27. elokuuta 2024
Vastaus yritykseltä Koch & Köchin
Hi Mrs Khan,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reliable and more than meets expectations
Order process, product and delivery were all spot on!
27. elokuuta 2024
Vastaus yritykseltä Koch & Köchin
Hi Jane,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Vastaus yritykseltä Koch & Köchin
Hi Colin,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
After my two cast iron pans went rusty…
After my two cast iron pans went rusty I complained to Koch & Kachin who informed me they needed oiling in. This was not with instructions. But they sent me two new ones and a video to oil my pans in. Happy now 😀
2. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Koch & Köchin
Hi Glen,
Thank you for reaching out to us about your experience with your cast iron pans. We’re sorry to hear about the rust and any confusion regarding the care instructions.
Your satisfaction is important to us, and we hope the new pans serve you well for many delicious meals to come!
If you have any further questions or need assistance, please don’t hesitate to reach out.
Happy cooking!
Kind regards,
Cherri
Vastaus yritykseltä Koch & Köchin
Hi Peter,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Vastaus yritykseltä Koch & Köchin
Hi Izabela,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Vastaus yritykseltä Koch & Köchin
Hello Elizabeth,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards. My apologies for the delay.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
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