I ordered some cast iron enamelled products. One arrived chipped on the handle and lid. A quick email and a picture later my damaged item was replaced with no hassle at all. Honestly - the best custom... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Näytä lisää
Yritys on vastannut
Ordered two items. Took ages for them to tell me one wasn't in stock. I agreed to a different colour of item (which takes ages as they take days to reply to any communication), they dispatched but... Näytä lisää
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Keittiötarvikkeet
- ja myös
- Työtasot
Yrityksen kirjoittama
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Yhteystiedot
London, Yhdistynyt kuningaskunta
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,6
Keskitasoinen
368 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 72 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent great service all round made…
Excellent great service all round made easy
29. toukokuuta 2023
Vastaus yritykseltä Koch & Köchin
Hi Fiona,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
They tried their very best to get the…
They tried their very best to get the right product delivered on time!
28. toukokuuta 2023
Vastaus yritykseltä Koch & Köchin
Hi Laurence,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Vastaus yritykseltä Koch & Köchin
Hi Kathleen,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Fantastic price and prompt delivery
24. toukokuuta 2023
Vastaus yritykseltä Koch & Köchin
Hello Simon ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Extremely efficient and effective…
Extremely efficient and effective customer services.
Ordering was a doddle and goods arrived well packaged and prompt. Would recommend to everyone.
24. toukokuuta 2023
Vastaus yritykseltä Koch & Köchin
Hello Ray,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Ordered kitchen knife block set and…
Ordered kitchen knife block set and received quick and efficient service and good quality knife set
24. toukokuuta 2023
Vastaus yritykseltä Koch & Köchin
Hello Gwen,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Ordered 2 sets of paring knives £72.00
Ordered 2 sets of paring knives £72.00. Paid. Estimated delivery 6-9th May so where are my paid for goods?
It is 18th May and nowhere to be seen. Utter rubbish. Avoid.
Review update. 4th June 23 To be fair to them, they have refunded my account so perhaps it was a problem with the items I ordered.
18. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Koch & Köchin
Hello Joe,
Thank you for taking the time to leave your review.
Please accept our sincere apologies for not receiving your order.We want to give the best we can to our customers but sometimes there's an unexpected situation.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
really fast delivery
2. toukokuuta 2023
Vastaus yritykseltä Koch & Köchin
Hello Clifford,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Slow dispatch of items ordered
1. toukokuuta 2023
didn’t get the items in my order
2. toukokuuta 2023
Great products great prices
Great products great prices. I did order Black lids but got white. And the cast iron pans 10/10
1. toukokuuta 2023
Vastaus yritykseltä Koch & Köchin
Hello Darren ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards. My apologies for receiving the wrong colour.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Best price and fast despatch.
2. toukokuuta 2023
Vastaus yritykseltä Koch & Köchin
Hello Gordon ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Top quality for a great price.
1. toukokuuta 2023
Vastaus yritykseltä Koch & Köchin
Hello Andrew ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Best price best delivery and just what…
Best price best delivery and just what I wanted
1. toukokuuta 2023
Vastaus yritykseltä Koch & Köchin
Hello Peter,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Quite easy and fast delivery
1. toukokuuta 2023
Vastaus yritykseltä Koch & Köchin
Hello Jazmin,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
My order was straightforward and…
My order was straightforward and arrived within a few days from purchase, I found this item (knife) cheaper than on other websites.
1. toukokuuta 2023
Vastaus yritykseltä Koch & Köchin
Hello John,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
The knife set is really stylish and as…
The knife set is really stylish and as it was on the website. They kept in contact with me by email regularly from order to delivery time. Really good service and product.
27. huhtikuuta 2023
Vastaus yritykseltä Koch & Köchin
Hello Rosemary,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
All-round great service
Fast delivery, fair price, good packaging. I’ll definitely be buying from Koch & Köchin again!
26. huhtikuuta 2023
Vastaus yritykseltä Koch & Köchin
Hello Dan,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Having initially been hesitant about…
Having initially been hesitant about ordering because of no reply to my inquiry on the contact form and there being no telephone number listed I took the chance and ordered a set of Wusthof knives and I'm very glad I did. Received the genuine article, faster delivery than advertised and I'm very pleased with them. Saved £120 compared to the price advertised elsewhere. Will be ordering from Koch & Kõchin again in the future. Brilliant price, delivery and products. The only negative is the lack of contact options available.
27. maaliskuuta 2023
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.