Knix Arvostelua 

I have ordered many items from Knix and have not been disappointed.

Not only do I love the V neck bra (I take the pads out 'cuz I'm small breasted), I'm so impressed with the personal customer service. GREAT company and product.

I ordered online but did not receive it. Tried to reached to their customer service via email and Shamita was very kind and refunded the total amount of purchased

Female cyclists know this!! Knix’s will make your ride that much more padded! My cycling shorts were not hitting the right feminine parts. One day I was wearing my Knix’s and no pain! Now I save them for cycling! About to buy a few more pairs as they are also great to wear every day!! Thanks Knix for a great product!!

An item was missing from my order, and Knix sorted it out on the first message. Shamita shipped the replacement without making me chase it. Quick, clear, no back and forth. That's the part that actually matters when something goes wrong.

Excellent customer service! Shamita was incredibly helpful, responsive, and proactive in resolving an issue with my shipping address. Instead of simply telling me the address couldn’t be changed, she took the extra step to create a new order with the correct address and made sure everything was taken care of. I really appreciated her communication and willingness to help. She made what could have been a frustrating situation completely stress-free. Thank you, Shamita,for the outstanding customer service!

Extremely Frustrating Shipping & Customer Service Experience

I placed an order with Knix on August 3, 2026, for nearly $100. More than a week later, my tracking still shows only “Label Created.” There has been no indication from the carrier that they have actually received the package.

What has made this experience so frustrating is the complete lack of accessible customer service.

I have emailed Knix multiple times and have now gone three days without a response. I have called their customer service number, but no one answers; the recording simply says no one is available and directs customers to use live chat.

So I tried live chat — except there doesn’t appear to actually be a live chat. Instead, I receive a message thanking me for reaching out and saying someone will contact me by email. No one has.

I was previously assured that my order had shipped, yet the tracking continues to show only “Label Created.” If the carrier has never scanned or received the package, I don’t understand how Knix can confidently tell me it shipped.

At this point, I have tried email, phone, and the advertised live-chat option, and I still cannot get an answer about an order for which Knix has already taken nearly $100 of my money.

I have now requested that the order be cancelled and refunded. I would have been perfectly happy to receive the products I ordered, but the lack of communication and inability to reach an actual person has turned what should have been a simple online purchase into an incredibly frustrating experience.

For a company of this size, customers should not have to chase down multiple communication channels just to find out whether their paid order ever actually left the warehouse.

Shamita was so helpful and took the time, attention, and care to help! Thanks so much Shamita!

Alex B. was super helpful. Very quick to respond and provided all details required in order to process the refund. Thank you again!

Although I spent many hours in the store, the staff in the changing room at the Toronto Premium Outlets location was so patient in offering advice and guidance. As my sizes weren't available in store in the colours I wanted, the store was able to help me ship them to my apartment free of charge.

When reaching out to the online customer service to inquire about returns and sizing, Alex B. was quick to respond with detailed and helpful support specific to my order.

I really appreciate how thoughtful the return experience is, as a small-band, large-cup girlie, the most frustrating part of shopping for bras is the stress of return/exchanges (timely or costly) - Knix made it stress-free.

Although I would say the cup shapes are a bit too curved/small for the bra fabric size of the 32DDD bras, I still give this 5 stars as I was able to try them and return them easily!

I had a problem getting the code to accept on my order on Aug 5th. It finally accepted after entering everything twice. I inadvertently ordered four Luvlift V neck tanks instead of three. I spoke to Catherine in Customer Service. She so kindly gave me a discount which was very unexpected.
I love the tank which my daughter talked me into trying. She has used your products for years. Eileen Beck.

I had a great experience with Knix Customer Support, especially with Shamita. I reached out because I was having trouble redeeming a gift card I had won through a giveaway, and Shamita was incredibly helpful, patient, and responsive throughout the entire process.

Even though the original gift card couldn’t be located or validated, she took the time to investigate and made sure the issue was fully resolved by issuing me a store credit. Everything worked perfectly afterward, and the whole experience was handled smoothly and professionally.

I accidentally ordered the wrong size and reach out to customer service. They were so helpful with canceling my order so I could fix it. They were very responsive and easy to talk to.

My experience with Knix was outstanding customer service. Very quick response time and solved the problem without any issues. Thank you Alex B for great customer service

Shamita was so kind and helpful and quickly responded and gave me excellent support- I got help with everything I needed quickly and easily.
Knix has always and continues to have the BEST customer experience it keeps me coming back year after year.
Thank you!!!

Alex B was fantastic with a quick response to my question and also promptly arranged for product delivery.
I was very impressed with the customer service I received
Thank you,

Kelly G

I am a long time Knix customer. What I bought years ago held up for a long time but recently it was time to replace a couple pairs. I am so disappointed with my last two pairs. The most recent pair of Knix leakproof underwear I bought only lasted a few months before they started coming unglued. And this is with carefully following the laundering instructions. Also, the last time I wore one of my two newer pairs, which was maybe the 4th time total wearing that pair, they did not hold even one tampons worth of leakage from my period. It was the same as wearing regular non leakproof panties. I have found other brands that are easier to care for, last longer, and have superior leak protection so I will not be buying from Knix again. They used to be so good but now are not worth it.

After having an issue with a return, I reached out to explain, not expecting it to be resolved, but hoping the issue would be resolved for other customers. I'm glad I did! Alex B. provided exceptional customer service and resolved the issue so I received the best possible outcome. I was surprised and relieved - thank you!

I received wonderful help from Alex B she was able to solve my problem efficiently and quickly I'm so grateful for the support!

Alex B from customer care took the time to address the issue I was having with my birthday reward. She was able to complete my request in a timely manner.

Would recommend Knix to everyone!