KMS Tools & Equipment Arvostelua 2 256

Great company to deal with, reasonable pricing, quick shipping and good communication!

A thank you to Sharron for helping me find the perfect solution for applying a little bit of oil to difficult places to reach on my sewing machine. She headed off to the woodworking area and located a long pipet with a very tiny dispensing tip! It does a fabulous job! FANTASTIC customer service.

I decided to try out KMS for some truck
Bumpers they had on sale. The parts are CounterParts which are a cheaper but OK brand and to be honest the price was fair. I had spoken to staff and they explained if the parts were in stock in another location it would be as simple as transferring the parts from one store to another, should be here in a week…. This was April 14.

Two weeks later I called, they said check back next week. So I did, they said check back next week again…. So I did sigh…

I then got a phone call second week in May saying they wanted to upgrade my bumper, the CohnterPart bumper had poor chrome adhesion, I would need to swallow the added cost due to the subpar quality of the bumper they sold me….. ok, when can I have my bumpers? Next week. Ok.

May would leave like it came in, bumper less. I called and decided it was time to speak with Management, Dominick assured me he was the assistant manager and now he would personally take care of this! Blamed his staff, couldn’t explain why they would back order this stuff instead of transfer it but fret not, Dominick would take care of this. Great, this is what I needed. Should be here next week.

Called next week, wasn’t transferred, wasn’t even ordered…. Mid June now and still not even requested for transfer, just to be clear it’s all in stock…… just nobody made the call to transfer it. Dom blamed his staff again and assured me it would be on by next week.

I called the following week, not in. I’m losing patience. He promised to have it delivered to my house on the following Wednesday. Direct shipped to my home, ok. So I waited all day at home Wednesday, rearranged my schedule so I would be there. No bumpers…. No call, no text, no email…. Starting to feel like nobody cares.

I call the next day, Dominick says he’ll have to check some pallets that came in. What? You said you were having them direct shipped! That was a lie. Never happened. It’s just a ploy to buy time. Said he would check the pallets and call
Me back in 20 minutes. 3 hours later I called him. He was tooo busy to check but would call me back in an hour after he went through the last two pallets. He never called.

The following day I called him, he still had to check two more pallets….. it’s insane. 4 hours later he returned my called, success. Parts are in!!

April 14-July 4 to transfer a couple parts, I requested a meeting with him and his manager. He assured me he would set up that meeting and call me with a day and time (this was after offering me a
Discount for wasting my time, what a joke) it’s the next day…. You guessed it. No call.

To be clear the parts are fine. The price was fine. The customer service….. the worst. Absolute trash. Need a hammer or a battery for your Milwaukee drill? KMS is a great choice, if you need someone who is in your corner when stuff goes sideways, look somewhere else.

These guys are not a good choice.

Great service, unfortunately the shipping has let me down as I have not received my package yet.

Great selection, knowledgeable and helpful staff. Buy all my tools there.

Recently had a 5* experience with the staff at KMS Tools & Equipment in Coquitlam (we're from AB). From the moment we walked in the staff greeted us warmly, offered to assist, and were eager to help. Having just come from a competing big box store moments earlier where we did not have the same experience, KMS's top notch customer service and friendliness by every staff member we interacted with was very noticeable and much appreciated! I've never written a public review before, but felt compelled to share our experience. We highly recommend your store. Well done.

Heather is awesome, she took the time to find and order a small, inexpensive item for me. I don't think many places would have taken the time for such a request. Also, she, as well as Dom, Corey, Andrew and the cashiers got me fixed up with some great deals on Milwaukee day; coming back Tuesday to finish up! The charitable fund raiser for the animals is a great cause and the sausages are the best!

Very helpful staff. I made some errors in my order & Ayran was there to make things right. 5 star service

Just I had a positive experience with KMS tools. Thanks

Quick easy ordering, great warranty and delivered to my door halfway across the country !!
Will definitely be back !

J’ai fait une commande du Québec, le prix était bon et la livraison a bien été

I was able to find equipment that isn't as readily available as I would hope through local suppliers. Ordering online was easy and delivery exceeded expectations!

Really great selection of all sorts of tools. Extremely knowledgeable staff that are always willing to help with any questions and part orders. Very clean and organized store, my go-to for any tools I need in a pinch.

Staff are knowledgeable and helpful. Made the purchasing decisions easy.

Great prices, knowledgeable, friendly

The staff member in the Milwaukee section was very knowledgeable and quite concerned that I purchased the best tool for the job. The discussion was very informative and saved me quite a few dollars. Its always a great experience shopping at KMS.

Very Good service

I was had an issue with a gift card purchased online. Ravinderpal Kaur, the service rep responded quickly and stuck with the issue until it was resolved. From beginning to end it only took a couple of days.
I was very impressed with the communications and timeliness of the process.