KMS Tools & Equipment Arvostelua 2 256

The staff were helpful and cheerful.

Always a pleasure to visit KMS, very helpful staff, recently purchased through the web and had a glitch in the system, they fixed it right away with a quick and timely refund to me.

Picked up some tools for my brother, very helpful both on the phone and in the store!

Great service and very courteous. My experience with KMS Tools was absolutely top notch. Keep up the good work!

Friendly, knowledgeable staff. Competitive pricing and great inventory. Go to for my Milwaukee products!

This is a great place to buy tools. One guy there, David, is super knowledgeable - goes "above and beyond."

He makes very good suggestions, and doesn't come off as a "salesman" at all.

I did my research on a Milwaukee chainsaw and case. I ordered everything online and was ready for pickup the next day. I work in plumbing wholesale and couldn’t get the price I got from KMS.

NO PICKUP TIME NOTIFICATION AND NO RESPONSE WHEN ENQUIRED ABOUT IT

Fastest shipping for specialty tools, very reliable

Kamloops store is worst store for poor service the two young ones at the front counter very unprofessional argued when I returned something had the receipt didn’t even really look at the receipt just went into my account for being a paying customer. I should not have to argue with young kids at the front desk. I would rather drive to Vernon KMS instead of dealing with the ones In Kamloops 

I ordered gouges two weeks ago and haven’t heard a word about where my stuff is.

Always great experience when I go to KMS in Calgary. On my latest visit the staff was very helpful in finding a particular saw rather than just telling me the aisle, which is what I had asked. The check out staff helped me fumble through an electronic gift certificate I had received for Christmas. This was just my latest visit I always find the staff extremely helpful and knowledgeable.

I had a hard time finding the tools here in Saskatchewan with a scope of choice. At KMS I had all the options I could dream of to choose from, good photo's on the website and it was delivered so fast and efficient.
I am so happy we have resources inside Canada that is available to us.

On Friday, January 16, 2026, around 9:00 a.m., I visited the KMS Tools store in west Edmonton(New Opening). While purchasing several tools, I asked at checkout about a product I had bought from this store about two months ago that has an issue. I wanted to know whether an exchange or a paid upgrade would be possible.

The staff member responded by saying, "Unfortunately, the person who handles customer service is not here today.” That was the only explanation I was given.

I work in the trades and regularly purchase tools from KMS Tools. This was actually the first time I have ever asked about a defective product, so this response was quite surprising.

There are two reasons this experience was disappointing.

First, the customer service system itself. It appears that whether a customer can receive service depends entirely on whether a specific person happens to be working that day. If that person is not present, customer service simply is not available. Since I have only ever made purchases here before, I was not aware of this type of system, but after experiencing it, I felt it was worth sharing.

Second, the way the situation was handled at checkout. I was only told that the customer service person was not available “today.” No additional information was offered—such as when I could return, what time would be appropriate, or which day I could speak with the right person. Being told only that it could not be done, without any guidance, was disappointing from a customer service standpoint.

Overall, I am sharing this experience to highlight that customer service at KMS Tools unfortunately appears to depend on luck—if the right person is available, you receive support; if not, customer service is simply unavailable.

easy order fast delivery

Easy to order, easy to track, very quick notifications for order verification and shipping. Order was received 5 days earlier than estimated. Overall very pleased with any dealings I've had with KMS both online and in person. Super company to do business with.

I placed an order at KMStools.com, on Dec 26, 2025. All items were in stock and payment was taken from my credit card the same day. So far, I haven't seen any activity or signs that my order was even shipped! On Dec 30, 2025, I opened a ticket. There should be no need for me to push KMS Tools into shipping my order, which by the way, all items in my order were in stock.
Update, Jan 02, 2026. I made contact with online customer service, wondering why I haven't heard back on the ticket that I opened on Dec 30, 2025, and also, why has my order not yet been shipped? The gentleman that I spoke with told me that the total order was on route from their warehouse in Abbosford,BC., and that it should arrive sometime next week.
Update, Jan 06, 2026. Once again I contacted online customer service, wondering where is my order now? The female that I spoke with told me that part of my order arrived at the Calgary location and that the rest of the order is on route from another location and should arrive by Friday, but she wasn't positive. She also informed me that the website for the KMS Tools store in Calgary, is the same website used by all KMS Tools locations.

Placed an online order, it was quick and easy and the product arrived within the shipping time quoted! Thank you!

Friendly person on phone.
Order easy online.
Delivery very fast and right to my door.
Product just right for my needs.
Thank you very much!