Delivery never received. Tracking said "delivered to mailroom" (my building doesn't even have a mailroom). Customer service (Joan) was worse than useless. As "proof of delivery," she forwarded photos... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I suffer of rosacea on my nose and felt embarrass all the time. I was using my wife's make up to cover my nose but it didn't look natural. Then I found this company on Instagram called Klyr and trie... Näytä lisää
Yritys on vastannut
The product is great! Goes on smoothly and not noticeable. I had a couple of package issues when received but was handled swiftly and professionally. 10/10 would recommend!
The service from Klyr is excellent. They responded to my queries very quickly. I purchased the Concealing Cream and it works brilliantly. I could not be happier with the product and the company.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
A premium cosmetics brand made for man
Yhteystiedot
Yhdysvallat
- klyrmen.com
4,2
Hyvä
287 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I wanted this to be successful
I wanted this to be successful. My first order was darker than I needed, and so I returned it and a lighter shade was sent relatively promptly. In both cases the product was too thick to come out of the pump--I had to insert an unbent paper clip and stir it up before it would pump. Those who say a little amount is all you need are right. The smallest dab on a sponge is how to start. But try and try, I just couldn't apply it without being able to see that I had on makeup. As much as I would like to cover a few sun spots and dark circles, it just didn't look natural enough to me. The lightest skin tone still had more color than I do. Men whose skin tone matches the product should be successful; I was not. A future offering might be a sampler of dabs of each shade to try, as online men's cologne are doing now (Mistral, for example). This could give a potential buyer a more successful match and save the company hassles with returns for customers who aren't satisfied.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Thank you for taking the time to write such a detailed review — we really appreciate it, and we’re genuinely sorry it didn’t end up being a good match for you.
We hear you on a few key points: the product feeling too thick to pump in your case, the challenge of getting it to look truly natural on your skin, and the lightest shade still reading warmer/darker than your complexion. That’s not the experience we want for anyone, even when application technique is right.
Your suggestion about offering a **sampler/shade test set** is excellent — it would make shade matching much easier and reduce the hassle of returns. We’re sharing this feedback with our product team.
If you’re open to it, feel free to message us with your order details — we’d be happy to see if there’s anything we can do to help, and we appreciate you giving it a fair shot.
Question
They answered my question and made me happy with how they handled it.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Thank you so much for your review! 😊 We’re really glad we could answer your question and that you’re happy with how everything was handled. If you ever need anything else, we’re always here to help.
If you need this sort of relief..
Well, In applying this to your face, indeed, only a very tiny amount is needed to cover. Too much and it looks unnatural. Blending it in is key, as instructed. The sponge applicator is a good idea, but it would be better if it was included with the package. Overall, Id say give it a try if you never used a concealer before.
22. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Thank you for the thoughtful review! We’re really glad the tips helped — a tiny amount plus good blending truly makes the most natural finish.
We also appreciate the feedback about the sponge applicator. It’s a great point, and we’ll share it with our team as we continue improving the experience.
Thanks again for recommending it to first-time concealer users — it means a lot!
Requested a refund
Requested a refund, no response......If i don't hear anything soon, I will contact attorney general's office ...and go from there..They really should response to emails to avoid wasting my time and yours....
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Hi there — sorry for the worry and for the wait.
We do have a refund process we have to follow: your refund request form was submitted on Wednesday, Feb 18, 2026, and refunds typically take 7–10 business days to process from the date the form is received.
It’s been 5 days** since we received your form, and I can confirm your refund has now been successfully processed. The remaining time is simply your bank/payment provider’s posting time, which can vary before it appears on your statement.
We appreciate your patience, and we’re glad this is now resolved.
Awesome!
The concealing cream looks natural and blends well with my skin tone. Noticed very quick/natural results with the tan drops as well.
21. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Thanks so much for the awesome review! 😊 We’re really happy to hear the Concealing Cream looks natural and blends well with your skin tone—and that you saw quick, natural-looking results with the Tan Drops too. If you ever want tips on mixing ratios or layering for an even more seamless finish, just let us know!
U need very little.
U need very little.. it is very discreet for men
Doesn’t look like you’re wearing makeup
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Thank you for sharing this! 🙌 You’re exactly right — a little goes a long way, and we love that it looks natural and discreet. Appreciate you taking the time to leave a review.
I like the product when used minimally
I like the product when used minimally, but the end of the plastic stick fell off after three uses.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Hi there — thanks for sharing this, and I’m sorry the stick tip came off after only a few uses. That’s definitely not the experience we want. Please email support@klyrmen.com(mailto:support@klyrmen.com) with your order number (and a quick photo if you can), and we’ll get this taken care of for you right away.
Product works as expected
Product works as expected. It’s not about to change everything. But some minor blemishes are no more. Also, I have not had an issue with billing or deliver.
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Thanks for sharing this — we really appreciate the honest review. Glad it’s helping with minor blemishes and that billing and delivery have been smooth for you. If you ever want help dialing in coverage for specific areas, just let us know!
Nice product during transition post cosmetic surgery
Nice product during transition with recent cosmetic surgery. Will see how it works over time.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Thank you for sharing — we’re really glad it’s been helpful during your recovery after cosmetic surgery. Wishing you a smooth healing process 🙏
If you ever want tips for the best, most natural-looking application while your skin is still sensitive, feel free to DM us — we’re happy to help.
It works well and customer service was great.
It works well but the bottle is not what is advertised in the videos and has the wrong application. Why do you have brush in the top when you are supposed be only use a small amount?
Update!! Thank you for the reply and the reply was 100% correct.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Hi Jason — thank you for the feedback, and I’m glad the product works well for you.
Thanks for reaching out — happy to clarify. The bottle does come with a pump mechanism. In many cases, what happens is the entire pump mechanism gets unscrewed by accident when removing the cap, which can make it look like it’s a bristle/brush top instead of a pump.
Please try this quick fix:
* Screw the pump mechanism back on firmly (clockwise).
* After that, remove the top by popping/pulling the cap off — please don’t twist/screw the top off.
We’re already working on improving the packaging so this doesn’t happen for new customers.
If it still doesn’t work after trying this, please DM us your order number and we’ll help right away.
No customer support
Will admit the shipping was quick, and communication up to the delivery was great. Unfortunately, the product shade did not work for me and I have reached out multiple times to initiate the refund before the 30 day window closes and have not received a response from anyone. Even after sending three emails, they sent me a follow-up to rate my experience, but no acknowledgment of my request for refund. Will update once I receive a response.
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Thanks for sharing this — and I’m really sorry you haven’t gotten a response yet, especially with the 30-day window in mind. That’s not the experience we want for you.
We’re reaching out to you privately now to locate your emails/order and help you get this resolved as quickly as possible.
I am currently requesting a return of…
I am currently requesting a return of the concealer cream. The reason is that the shade is too dark for my complexion. So, I am still in the process of having a full experience as a customer/buyer of Klyr products.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Thanks for the update — and sorry the shade wasn’t the right match for your complexion.
To help make this right, we’ve **processed your refund**, and it should be completed and returned to your original payment method within **3–5 business days**. If you have any questions in the meantime, please DM us and we’ll be happy to help.
I am happy with the product and the…
I am happy with the product and the ordering... it's my fault because it doesn't match my skin tone.
8. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Thanks for your feedback — we’re glad you’re happy with the product and ordering! 😊 If you ever want help finding a better shade match, just message us.
Wrong item
I order concealer. Got the product but got a stick to apply it rather than pump bottle. Not sure what that is or how to apply it. They advertised pump bottle but didnt get that.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Thanks for letting us know — and we’re really sorry for the confusion here.
We’re reaching out to you directly to get this sorted as quickly as possible. Once we confirm what was delivered, we’ll make sure you receive the correct concealer and provide clear instructions in the meantime.
This concealer is really amazing
This concealer is really amazing. I’m in love. I used MAC for a very long time and Klyr is way better. All you need is a few dots. It really blends with your skin. It gives a very natural look. I will definitely purchase another one. their customer service is amazing super fast shipping and I love all the emails I received regarding on how to use this product. Thank you.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Wow, what an amazing review! Thanks for taking the time to write this Nick. We really appreciate it 🙌🏻. And we are really glad you like our product and service. That is exactly what we're doing it for. Enjoy our products, and see you again soon Nick!
Best,
Sam | Klyr
Unnatural
As advertised, this product is definitely not a foundation makeup. It is a very dense, full coverage, waterproof concealer. A little goes a very long way, so it needs to be used sparingly. As such, it definitely covers blotches, redness and rosacea. My issue is that the colour does not match my natural skin tone. I suppose if one has a yellowish undertone to their natural complexion, it would look less obvious, but for me, it is very clear that I have a yellowish concealer on my face. It is not at all natural looking and I would not feel at all confident that I wouldn't be clocked for wearing makeup. There is not a variety of shades, so unless there was a way to customize the tint, this product is bound for the trash. An expensive experiment that did not work...
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Hi Levi,
Thanks for your review, and sorry to hear our product is not what you hoped for! About the mismatch with your skin; have you tried mixing it with moisturizer/daycream? That often helps a lot with blending it with your skintone, and make it less visible on the skin.
And in case you didn't know; we have a 100% Shade Match Guarantee. If you ordered the wrong shade for your skin tone, we send you a different shade. And if that still doesn't work for you, you can always send our products return for a full refund (within 30 days). So your experiment doesn't have to be an expensive one 😉. Please contact us, so we can make this allright for you. We are happy to assist you and better your experience with Klyr!
Best,
Sam | Klyr
Useless product
Useless product. Does not blend with your skin as claimed. Waste of money.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Hi Shawn,
Sorry to hear you don't like our product. Not every skin works the same unfortunately. Sometimes it helps to mix our product with a bit of daycream, so it blends better. Have you already tried that?
Also, did you know about our 30 day money back guarantee? If you don't like our products, you can always send it back within 30 days! If you'd like so, please contact us at support@klyrmen.com, and we will handle it for you! We are more than happy to help you.
Best,
Sam | Team Klyr
I didnt like the product
I didnt like the product. Really didnt cover my Rosacea very well and its so thick and heavy feeling on my face. I tried contacting them for a refund but no one has ever reached out to me.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Hi Chad,
thank you for sharing your experience and sorry to hear our product isn't working for you. We understand how disappointing it is when a product doesn’t work as hoped, especially for sensitive skin concerns like rosacea. If you're talking about our Concealer+, have you tried blending it with some daycream or some other moisturizer? Sometimes that can help.
About your refund; we did respond to your request. We send you an email with the steps you need to take to get your order refunded. Once you completed the steps, we will take care of your refund as soon as possible. Hopefully that makes your experience with us a bit better!
Best,
Sam | Team Klyr
It's just ok...
The product is expensive for what it does. Used sparingly it does not look like makeup, but putting enough on to cover dark circles under the eyes, it begins to look makeup like. It also took a long time to arrive.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Hi Brett, Thank you for sharing your honest feedback. We’re sorry to hear that the product didn’t fully meet your expectations.
Our concealer is designed to create a natural finish when applied lightly and built up gradually, but we understand that coverage needs can vary from person to person. Your comments help us better communicate what results customers can expect.
We also apologize for the longer delivery time. Shipping can occasionally take longer than anticipated depending on location, especially around the holidays or due to the more extreme weather lately. We understand how frustrating that can be, and are always aiming to improve our delivery service.
They gave me a refund since I wasn't able to blend it with my skin color because of my freckles
Klyr make up for men customer service is great they helped me quickly and gave me some tips to use the concealer. They tired to make things right and they did and I appreciate that hope this helps
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klyr Men
Hi David,
Sorry to hear you had a bad experience with us. We always strive to respond within 24 hours, but it seems something went wrong here. We have just messaged you and processed your refund. Sorry again for the inconvenience, hopefully this helps to resolve it.
Kind regards,
Sam | Team Klyr
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