Kiwiandco Arvostelua 

We had a Christmas list misunderstanding and the wrong colour jumper was ordered. I emailed to ask could anything be done as I hadn’t actually placed the order. Incredibly helpful and immediate response. I sent the one received back and 2 days later was in receipt of the replacement!! Highly recommend. It’s a lovely surprise in this day and age to experience excellent customer service! Jumper looks lovely too. Xx

Bad experience returning - don’t order unless 100%.

Returned two dresses totalling over £100 yet was issued a credit note and not a refund. When asking for this to be refunded into my account the response was ‘we only issue credit notes and it has this info on our website’.

Not only did I have to pay for the return and the delivery, I couldn’t believe that I wasn’t going to get my money back for the items I haven’t kept. It’s not clear when placing the order that you do not get a refund - it’s very misleading. Even when I emailed the team to ask who to return, the policy wasn’t mentioned.

Would not recommend.

Really poor communication with getting back to me regarding a return. Unclear on website that they don't accept returns. Poor quality item and does not look like it does online. Very disappointed and wouldn't recommend shopping here.

Fantastic customer service here - Beautiful scarves received , soft and fluffy - and a fabulous pair of earrings- Great communication and good old fashioned customer service given by Hayley - thanks once again Hayley - Jill xxx

Horrible customer service, no returns or refunds and all 3 cardigans that I received where so cheap and falling apart plus the colour wasn’t even like it was described on the website and the one item that didn’t fit was a sale item which couldn’t be returned either because they do not accept any form or refund or return on sale items and no where do they state these things as returns info appears blank on their website, oh and to top it all off they’ll ignore your emails and eventually respond with a rude reply whilst trying to guilt trip you because they’re a small brand. I definitely will not be buying from here and certainly would never recommend it to anyone

I have bought both the red heart jumper and tutti frutti scarf. Both are amazing quality! I got my scarf last week and I have had so many compliments (even strangers!) wherever I’ve worn it. It’s super cosy. Had umm’d forever and a day about making a purchase and I’m so glad I have! Definitely the start of an addiction. Thanks kiwi girls and a special shout out to Hayley who’s always been so helpful on live x

I first found kiwi and co in 2022 and quickly fell in love with their products and their livestreams on tiktok! the girls are so friendly and helpful and every single product that i’ve bought from them is gorgeous and really good quality!
i will continue to buy from them to support this small business!

The sweetest people and the most lovely quality clothes! I adore how much effort they put into making sure everything is good to send out. I found them through tiktok live and Hayley has been so sweet. I’ve gotten so many lovely items that are so thick in material but cheap! I always tell my friends and family about the store and they love it too so would 100% recommend this to everyone else as well.

LOVE this company!

Just ordered my third jumper from them after watching a TikTok Live. Been a fan for over a year!
Ordered a beanie and scarf too so can’t wait to receive them as I love their knits already. Such good quality x

I ordered the poplar jumper and it is so lovely it fits so well and the team are easy to communicate with, even just in the TikTok live comments, Hayley will always help you and they have made their page feel like a small community! They have such great pieces and I there’s always something else I want to purchase from them!

I've bought many times from Kiwi & Co and found them such a lovely company to communicate with and found the quality of the items incredible! I literally recommend to all friends and family.

Always get compliments when I wear their clothing and find I keep buying and buying more - particularly the poplars! So much choice and obsessed with colours and styles! They have discounts and bundles available on their Tik Tok too which is a fabulous selling point!

I've never had an issue with the company and always found delivery super speedy! Such a friendly team at Kiwi & Co and will continue to buy from them.

Want to give a shoutout to Hayley! I tune into your Tik Tok lives most weeks - always so smiley and helpful with customers and myself which shows she goes above and beyond to make sure customers are happy. Such a lovely person :)

Can't fault anything!

I made a mistake on my order and only realised after i paid. I sent an email and it was replied to promptly and my issue was resolved straight away, couldnt believe how hassle free this was as i was completely stressing! The girls who were emailing were so helpful and friendly. Also absolutley love my jumper have ordered a few times now and the quality is 10/10.

I’m going to start off by saying the designs are wonderful and I love the fashion forward collections. However, I want to review my purchasing experience as an honest paying customer.

I was after the Hugs & Kisses cardigan in orange/cream and found it difficult to find the fabric composition (which usually I like to know for aftercare reasons and skin sensitivity). I DM’d and commented on via their Instagram to which I didn’t receive a response and same with others. In fairness it’s my fault I didn’t email as well.

Upon receiving the item which was still lovely. I could see that the tag said 100% Acrylic and the cream was more of a faint pink. I took it to Instagram to comment 1) the colour was a little off 2) the material was 100% Acrylic and 3) I’m commenting as I didn’t hear a response personally from the brand so wanted to share this information with potential buyers.

Considering I didn’t hear from the brand for a while, I then received a nasty thread of DMs from them saying my comment was ‘horrible’ (though it was me just stating the facts and saying nothing bad about the product at all - I have proof). Then asked if I would leave bad reviews for big brands and played the pity the small brand card trying to make me feel guilty for leaving an honest experience. Btw I purchase from small brands a lot and they have always been professional and open to feedback. Was accused of being ‘truly cruel’ and when I apologised for my Instagram comment and stated I’ll leave the reviews for Google or Truspilot, was then accused of ‘threatening’.

Like I said the product was great and I thought as a paying customer I could be transparent with my purchasing decision. I was fine with the product but when I realised their customer service was so unprofessional, I was in shock. Yes, I get that we need to support small businesses which I do and which is why I purchased even without getting an initial response - but to have the brand come back sending a series of DMs calling you cruel, threatening and playing pity on the small brand card was absolutely disgusting behaviour.

It felt like I was having an argument with someone in high school. I loved my product but the overall experience coming from the business has ruined it for me and ever wanting to purchase again.

Piece of advice: they clearly cannot handle any form of feedback even if it is factual with the intent of wanting other purchasers to know of any slight mishap in the purchasing experience. You’ll be accused of ruining their business and get called names

I am obsessed with kiwi&co clothes, such amazing quality and cute designs! I’ve placed lots of orders from them now on their TikTok where they do the best TikTok lives I’ve ever watched for a clothing brand. Really recommend joining the lives for amazing bundles, discounts, sample sales and a chat with the lovely community they have there. I’ve only ever had to return one order but I had no issues at all with returns and I was refunded quickly. I also recently had an issue with a delivered parcel being stolen and their customer service was brilliant at helping me with the process to deal with this and then resent the items with next day delivery. They often include free items when you order through their TikTok lives too and the girls always pick out amazing things. So glad I found this brand, they are my go-to for ordering clothes now. Thank you so much kiwi&co, particularly to Hayley for always being so lovely and helpful on the lives!

Girls are lovely and excellent quality products! The scarfs and jumpers are THE comfiest items I have bought

If you have never joined one of their Tiktok lives, you are missing out. Great bundle deals and bargains to be had.

I may now have a closet full of Kiwi&Co clothes. Absolutely love the quality. And I love that they are unique than other brands. Jumpers are so soft and cosy. Scarves are a must have especially. Can’t grab just one, you need in different colours. Received 2 of my cardigans, and I adore them. Makes me feel so cute when wearing them. Shipping is prompt too.

Girls are ever so helpful on their tiktok lives. Come join every Friday as well, they run a sample sale! Managed to get bits at a bargain price. Absolutely enjoy it :)

I’ve ordered so many times from Kiwi & Co and I have to say they are one of my favourite online stores to shop from! All the pieces are so unique and fashionable, I always get compliments on purchases! Everything is amazing quality and I have always received great customer service from Hayley and the team ! Super fast delivery always too! Would 100% recommend this company 🤍

Got several items & love everything I’ve bought! Can’t fault the company, amazing quality & prices. Can’t wait to receive my most recent order✨ got loads more items I will be buying more in the future🥝 Top tip: make sure to join there tiktok lives to get the best deals 💗

Had an issue with my delivery and Emily in customer service was super helpful and issued a resend for my missing order same day for next day delivery. Excellent customer service! Can’t wait to receive my order. 🥹💘

I have ordered from this company a few times but my recent order was sooo review worthy!! Got the marigold dress and it is so beautiful - wore to a wedding and got so many compliments! I’ve previously returned items i changed my mind on and customer service was so helpful, a major plus when dealing with clothing brands! can’t wait to buy more ◡̈