I love our Kingston shower system! The quality is amazing. After living with inexpensive bathroom fixtures for 30 years, we're finally investing in a remodel and seriously nice fixtures. I'm delighted... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I ordered a four-hole sink faucet that Kingston had in stock but my plumber's distributor could not find. My dealings with Kingston went remarkably well. I ordered on-line and within a week I had my... Näytä lisää
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It was the right product and is working wonderfully. Delivery was Quick. Had to pay canadian tariff once at border. Other than that smoith sailing.
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I HAVE A NEW KOHLER VERTICAL SPRAY BIDET. THIS KINGSTON DOES NOT FIT. I HAVE A NYC LICENSED PLUMBER. NOT A FIT. I AM WAITING TO GET AUTHORIZATION TO RETURN FOR A WEEK NOW. VERY UNHAPPY.
Yrityksen tiedot
- Putkityötarvikkeet
- ja myös
- Keittiösuunnittelija
- Keittiötarvikkeet
- Kylpyhuoneen remontointi
- Kylpyhuonetarvikeliike
Yrityksen kirjoittama
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Yhteystiedot
12775 RESERVOIR ST., 91710, Chino, Yhdysvallat
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
4,1
Hyvä
314 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 50 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
LOVE! LOVE! LOVE!
Jasmine has been wonderful to work with. She is prompt and very helpful!
I love the quality and beauty of Kingston Brass!
1. kesäkuuta 2026
Vastaus yritykseltä KINGSTON
Thank you for your kind words, Rebecca! We're so glad you love the quality and beauty of the products. Thank you as well for recognizing Jasmine's helpful service. We'll be sure to share your feedback with her!
Sales team was excellent
Sales team was excellent. Answered all my questions. Shipping was quick. Everything arrived in perfect order.
1. kesäkuuta 2026
Vastaus yritykseltä KINGSTON
Thanks for your feedback! We're glad our team could help and that everything arrived perfectly.
Thank you so much
Thank you so much
Especially to James Vassar
Pro Sales / LVC Kingston, LLC.
Thx, Robin
29. toukokuuta 2026
Vastaus yritykseltä KINGSTON
Thank you so much for your kind words and for the shoutout to our team member!
Satisfaction Guaranteed
I really like the replacement faucet kit because it make the bathrooms look and feel brand new. Having a kitchen faucet kit installed today and can’t wait! I will always seek Kingston Brass first I thought the price.
5. kesäkuuta 2026
Vastaus yritykseltä KINGSTON
We genuinely appreciate your fantastic review. Thanks so much for sharing your experience with us!
Kingston Brass has exceeded my…
Kingston Brass has exceeded my expectations on quality products, incredible customer service and their approach to detailed instructions on how to install their products. Kingston quick shipping makes it possible to keep the projects going without any hold ups. I highly recommend considering their impressive line of kitchen and bathroom supplies over the major brands.
5. kesäkuuta 2026
Vastaus yritykseltä KINGSTON
Thank you for your kind words and recommendation. We're thrilled to hear you had a great experience with our products, service, and shipping. We truly appreciate your support!
The associate Rosalyn who answered the…
The associate Rosalyn who answered the phone is the reason my experience was Great. I needed to return a fixture ( excellent quality but didn’t fit the space) and I was worried about the return policy, what hoops I would have to jump through, what I would have to pay to return it if I was even within the qualifying window of return. Well, Rosalyn introduced herself with a smile in her voice and calmly reassured me that I needn’t worry she would help me take care of the return. First she would see if I was within the timeframe to return the item and she diligently looked up my account and quickly told me I was within the return timeframe of 30 days. Rosalyn outlined everything I needed to know in order to return the item and assured me that all instructions would be emailed to me as well within 24-48 hours. What a relief. Rosalyn’s TLC turned a serious concern into an easy “action item.” She anticipated my worry about proper packaging and tracking before I could ask the question. This is customer service of the highest order. In my opinion, Rosalyn is a valuable asset to the Kingston Brass company and should receive a raise and promotion. I look forward to working with Kingston Brass in the future. Thank you Rosalyn!
15. kesäkuuta 2026
Vastaus yritykseltä KINGSTON
Thank you for taking the time to share your experience. We're thrilled that one of our support team members provided the care and assistance you needed. We look forward to assisting you again in the future!
Quit bothering me!!!!!
27. toukokuuta 2026
Easy ordering and quick delivery
Easy ordering and quick delivery. Good trade pricing!
27. toukokuuta 2026
Vastaus yritykseltä KINGSTON
Thank you so much for your kind words and for taking the time to leave a review!
Well made fixures
26. toukokuuta 2026
Vastaus yritykseltä KINGSTON
Thank you for taking the time to leave us an honest review!
No information for cartridge replacement part number. :(
I think the Kingston Brass faucets are beautiful.
I have a major problem with the company. I've needed to replaced the cartridges for most of my faucets - they are 15 years old and we didn't have a water softener for a lot of it. We have very hard water.
Online, the specifications sheet for a faucet shows the break-apart picture of the faucet. The cartridge is visualized. BUT, there is no correlating number that tells you which cartridge to order. It makes it REALLY HARD to replace the cartridges when needed.
I'm going to gradually replace all my faucets with another brand that will have better guidelines for finding replacement parts. (Yeah... it has been super frutrating.)
16. maaliskuuta 2026
Vastaus yritykseltä KINGSTON
Hi Julia,
Thank you for taking the time to share your feedback. We understand how frustrating it can be to identify the correct replacement cartridge, especially for faucets that have been in service for many years.
We're glad we had the opportunity to connect with you directly and resolve the issue. Your feedback regarding replacement part identification is valuable, and we've shared it with our team as we continue working to improve the customer experience.
Thank you again for your time and support.
Kingston Customer Experience Team
Vastaus yritykseltä KINGSTON
Thank you for your kind words and for leaving us a 5-star review!
Great customer service.
1. kesäkuuta 2026
Vastaus yritykseltä KINGSTON
Thank you so much for your 5‑star review, Brent!
Vastaus yritykseltä KINGSTON
We really appreciate your positive feedback, Tommy!
The faucet was beautiful but could not…
The faucet was beautiful but could not be put together due to missing part so it was returned.
13. toukokuuta 2026
Vastaus yritykseltä KINGSTON
Dear Charlotte,
We're sorry to hear about your experience. Our Customer Support team reached out to see if there was anything further we could do to help. We appreciate your feedback and are always here if you need assistance in the future.
Kingston Customer Experience Team
The online ordering is always easy the…
The online ordering is always easy the order arrives when it is supposed to and the product is always high quality
27. toukokuuta 2026
Vastaus yritykseltä KINGSTON
Thank you for your kind feedback! We're glad to hear you've had a smooth ordering experience and that our products continue to meet your expectations.
I’m a plumber and have experience with…
I’m a plumber and have experience with Kingston brass. It is a solid very good quality fixture. I purchased a deck mount for my free standing tub. It was surprisingly cheap. The fixture came in and I installed it but failed to notice it was cocked at a funny forward leaning angle. Now thw cheap price made sense as another model that looked just like it was double the price. I didn’t see anything on the description about its forward leaning angle. Maybe I over looked it. I dunno. I was already so far in my project that I just rolled with it. It works great. It just looks peculiar. Oh well
22. toukokuuta 2026
Speedy Delivery
Maria, our sales consultant, has been stellar every time I’ve needed parts or product. The quality of Kingston Brass products coupled with the service that we’ve received, keeps us coming back. The speed that we receive things is perhaps the largest differentiator from your competition.
28. toukokuuta 2026
Vastaus yritykseltä KINGSTON
Thank you for your kind review! We're glad to hear that our commitment to quality and fast delivery has made a difference. We truly appreciate your support.
I love the new faucet!
6. toukokuuta 2026
Vastaus yritykseltä KINGSTON
Hi Sean,
Thank you for taking the time to share your feedback. We're sorry to hear about the issue with the deck plate fit.
Our Customer Service team reached out to provide assistance and help identify the best solution for your installation. If you still need any support, please don't hesitate to reply to our previous email or contact our Customer Service team. We'd be happy to assist you.
Kingston Customer Experience Team
Vastaus yritykseltä KINGSTON
We appreciate your feedback and are happy we could provide both great service and competitive pricing.
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