Kiltane Retail Arvostelua 

103
•
TrustScore 4/5 tähteä

4,1

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Excellent customer service. I had a small issue with UPS customs and needed help, and the Kiltane team was extremely quick and helpful in resolving the situation. Thanks to their help, my order arrive... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I have built up quite a collection from Kiltane Cashmere over time, including a neck tie, pullover, and cardigan, and I honestly couldn’t be happier with the quality. Every piece feels luxurious a... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I ordered 3 sweaters and 2 T-shirts, all advertised as cashmere, about a month ago. I chose this brand because I expected high quality, especially considering the price—around £140 per piece. Unfor... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Having just been diagnosed with brain cancer, I wanted to treat myself to something that combined luxury, self care & comfort, and style. The shawl is the perfect example of all these qualities. My te... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Elektroniikka & Teknologia

Yrityksen kirjoittama

We are Kiltane - a renowned name in Scottish luxury fashion specialising in cashmere, wool and tweed garments and accessories. Founded in Edinburgh, we wove our way into the city’s fabric, becoming one of the leading cashmere merchants. Today, our garments are synonymous with timeless elegance and comfort, whether in the form of our classic tartan scarves or our timeless knitwear for men and women.


Yhteystiedot

4,1

Hyvä

TrustScore 4/5 tähteä

103 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 46 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,1

Kaikki arvostelut

(103)

77 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

The hat is a lovely colour of lilac

The hat is a lovely colour of lilac, is soft and keeps my head warm

7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Kiltane Retail-logo

Vastaus yritykseltä Kiltane Retail

Thanks so much for taking the time to leave a review. We are delighted to hear that you are pleased with your new hat.

Saanut 1/5 tähteä

No returns without customs & full shipping costs

Sell in EU from website but do not provide any safe means of returning items. Customers in EU will likely be unaware that they have to pay customs duties returning an item as well as full postage/courier costs.

3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Kiltane Retail-logo

Vastaus yritykseltä Kiltane Retail

Thank you for your feedback. We’re sorry to hear that you are disappointed with your experience. As outlined in our returns policy, international return costs, including any customs duties, are the responsibility of the customer. We have been in touch with you directly via email to provide further assistance and clarification.

Saanut 5/5 tähteä

Perfect customer service and very good quality

We bought jackest, bags, scarves etc. from Kiltane Oxford. The staff in general, especially Ms. Pat, were really helpful. She helped and advised us very clearly and professionally. The product were really great quality. We bought a few things from their website and the shipment was perfect. Definetely worth visiting if you are in Oxford and look for stg very good quality and reasonable prices. Thank you Ms. Pat and Oxford Kiltane.

27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Kiltane Retail-logo

Vastaus yritykseltä Kiltane Retail

Thank you so much for your kind words! We’re delighted to hear you had such a positive experience both in-store and online. We truly appreciate your support and hope to welcome you back to shop with us again soon.

Saanut 1/5 tähteä

Impossible to receive the package

Impossible to describe this product, as I haven't received it.
Big delivery issues with the carrier (UPS), who sent several mixed messages during the last 7 days. The package is probably lost and the customer service difficult to reach. The package might be sent back to Kiltane, despite my efforts to communicate with UPS and get my package.

20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Kiltane Retail-logo

Vastaus yritykseltä Kiltane Retail

We're sorry that your experience did not meet expectations. We take all feedback seriously and use it to improve our service. Please contact our customer service team directly so we can review this and support you further. Our email address is customercare@kiltane.com. Many thanks, Kiltane Customer Care

Saanut 5/5 tähteä

Effortless Style and Lasting Quality

I have built up quite a collection from Kiltane Cashmere over time, including a neck tie, pullover, and cardigan, and I honestly couldn’t be happier with the quality. Every piece feels luxurious and incredibly well-made.

I regularly get compliments from colleagues at work on how stylish everything looks, which is always a nice bonus! What really stands out is how well the items wear over time-they keep their shape and softness beautifully. They also wash really well, which is so important for everyday pieces.

Highly recommend Kiltane Cashmere if you’re looking for timeless, stylish, and durable wardrobe staples.

15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Kiltane Retail-logo

Vastaus yritykseltä Kiltane Retail

Thank you for the kind feedback! We’re delighted to hear that you’re happy with your purchases from us and truly appreciate your support.

Saanut 5/5 tähteä

I can’t remember what life was before…

I can’t remember what life was before discovering the Kiltane wool wraps! They are so versatile, so soft, so warm! They match everything I wear, slip under a coat or a suit, or can be dressed over them. Beautiful wrapped around an evening dress. Comfortable with everyday attire. I keep one in the car for the cold journeys. Keep a couple more in the house. Practical, comfortable, warm, looking elegant, easy to put on.
The company is very reliable. Delivery is within a couple of days. Their products include cashmere as well, and the quality is of a very high standard.

18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Kiltane Retail-logo

Vastaus yritykseltä Kiltane Retail

Thank you for your excellent review. We’re so pleased to hear that you are happy with our services and have met your expectations.

Saanut 5/5 tähteä

Superbe products

Superbe products. I’m use to buy my cachemires from Eric Bompard and Gobi only until I found Kiltane.
Thank you for offering beautiful pieces and a fair price still. It’s really much appreciated nowadays as it’s becoming rare.

12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Kiltane Retail-logo

Vastaus yritykseltä Kiltane Retail

Thanks so much for taking the time to leave us a review. We're delighted to know that you are happy with your purchases.

Saanut 2/5 tähteä

The jacket was fine

The jacket was fine. The Findlay jacket is a different style, a different cut from the Patrick jacket, a bit looser if I'm honest. My gripe is the delivery service, DHL.
DHL gave me a eleven hour delivery window, between 08:58 and 20:00,in which they required somebody to sign for the parcel, so I waited.I was stop 99 and at 11:00 they were on stop 66, they were still at 66 at 13:30. At 19:00 they were heading towards drop 92 and at 20:00, they were still heading towards drop 92. I contacted Kiltane and explained the situation, then sulked a bit. I was looking at DHL' s website, looking for inspiration, when I noticed that my parcel had been delivered at 21:27 and I had signed for it. I looked outside and the parcel was on the doorstep. There had been no knock on the door, nothing.
What would happen,if it had gone missing?
Being treated like this, I can not order again from Kiltane.

24. helmikuuta 2026
Oma-aloitteinen arvostelu
Kiltane Retail-logo

Vastaus yritykseltä Kiltane Retail

Thank you for your review. We're disappointed to hear that you were not satisfied with your experience. Your feedback has been shared with the relevant team so we can learn from it. If you would like us to look into this further, please contact customer services with more details so we can assist. Our email address is customercare@kiltane.com. Many thanks, Kiltane Customer Care

Saanut 5/5 tähteä

Absolutely beautiful cashmere! Lovely company!!!

I bought a really beautiful pale grey cashmere zip up hoodie - and am delighted! I recently had shoulder surgery so needed something easy to put on - and this was so perfect that I will be wearing it many years after my shoulder has healed. It is really soft and so cosy - and with the hood up I just want to hibernate till summer comes - although with cashmere I find I can use it in summer and winter - it is an amazing wool, and once experienced it’s hard to use any other kind. I had never had a hoodie before and so this will be a new favourite. Also really lovely customer service as I had to call having made a mistake in the ordering. They were so friendly and helpful! Brilliant company , beautiful cashmere! Thank you!!!

27. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I happened to walk into your store in…

I happened to walk into your store in Edinburgh while I was traveling in 2018. I bought a beautiful cashmere scarf and left my email address — I filled something out at the time. After returning home to my country, I occasionally started receiving your promotional emails. I would look through them and warmly remember my trip and that lovely purchase. So many scarves, in so many colors and variations!

I decided to place an order online. I bought several for myself, and then some as gifts for friends and relatives. Everything arrives very quickly from Edinburgh to me here in Tokyo. I am very happy with the quality of your products — they are a pleasure and a joy to wear!

My very first purchase is still with me, and I feel that it will last me for a very long time.

23. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Misleading advert picture, poor quality product, extremely disappointing!

I already wrote a review, accidentally gave 4 stars ⭐️.
In my previous review I stated the delivery information and time were excellent as was the presentation. Unfortunately the MacLeod tartan scarf looked nothing like the vibrant colours of the one in the advert. Actually looked more like a Burberry than the yellow MacLeod. My wife, who the scarf was for said she liked it and had the label cut off before I could stop her to send it back! She didn’t see the advert picture and didn’t know any better or was just being kind. I can’t actually look at it and will be going to a shop in Glasgow to buy a proper MacLeod tartan scarf…..hence one star! 😡

11. helmikuuta 2026
Oma-aloitteinen arvostelu
Kiltane Retail-logo

Vastaus yritykseltä Kiltane Retail

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Please do contact our customer care team with your order details so we can look into this properly and help resolve the issue for you. Many thanks, Kiltane Customer Care

Saanut 3/5 tähteä

Jumper sizes are very 'neat'.

Bought a plain round necked cashmere jumper at the shop on the Royal Mile in Edinburgh. Found the sizing is very neat and had to buy an extra large one so that there was room to wear a T shirt under it ( I am usually size 12-14). Found the cashmere not quite as soft as my other cashmere jumper. Also did not realise that goods are not returnable for a full refund, only a credit note. Think they would sell more if full refunds were allowed if someone change their mind as many other large shops do.

16. helmikuuta 2026
Oma-aloitteinen arvostelu
Kiltane Retail-logo

Vastaus yritykseltä Kiltane Retail

Thank you for your review. We're disappointed to hear that you were not fully satisfied with your experience. If you would like us to look into this further, please contact customer services with more details so we can assist. Our email address is customercare@kiltane.com. Many thanks, Kiltane Customer Care

Saanut 5/5 tähteä

Beautifully soft cashmere scarf and…

Beautifully soft cashmere scarf and excellent customer service when I needed to exchange for a different colour. Oriana was superb.

7. helmikuuta 2026
Oma-aloitteinen arvostelu
Kiltane Retail-logo

Vastaus yritykseltä Kiltane Retail

Thank you for your feedback. We are very glad we were able to help with your exchange. Kind regards, Kiltane Customer Care

Saanut 5/5 tähteä

100% lamb wool scarf

I ordered two lambs wool scarfs . Absolutely beautiful, soft and the perfect size.
I had my scarves personalised too for free
They arrived in just 4 working days via DHL . Packaged well in paper stamped and in a box .
Thank you very much
Simone

4. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fabulous product

Fabulous product. Lightning-quick delivery to California, USA. Kiltane never ceases to amaze me! I found Kiltane in Windsor, next to the castle at the train station. Only a couple of scarves, but they led me to the website. Now I have a couple of cashmere shawls. So beautiful. So soft. So warm. Kiltane makes me feel special. Thank you. xoxo

2. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Love Kiltane

I love Kiltane, I’ve bought 2 jumpers from them, good quality fits perfectly, for cashmere I think it’s very reasonably priced

1. helmikuuta 2026
Oma-aloitteinen arvostelu
Kiltane Retail-logo

Vastaus yritykseltä Kiltane Retail

Thank you for taking the time to share your feedback. We’re glad to hear that you are enjoying your product. f you have any further questions or inquiries, please don’t hesitate to contact us at customercare@kiltane.com. Many thanks, Kiltane Customer Care

Saanut 5/5 tähteä

Honest e-shop

Honest e-shop.

I would like to just mention to be cautious when ordering something outside of the UK. Kiltane uses UPS, which slaps at least another 40 EUR to the price you are paying for the scarf. This is not a mistake of Kiltane. This is the harsh reality of Brexit and the delivery company they are using.

UPS takes roughly 25 EUR for processing the custom fees and 15 EUR is the actual customs fee. So, if you are buying a scarf in a realm of 80 EUR, the cost will be around 120 EUR if you are based in Continental Europe.

Otherwise, I am very happy with the scarf. Nice quality, beautiful colours and as I am saying, it is an honest and legit e-shop.

2. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

good quality

Products are really good quality. I bought cashmere products and they are soft and velvety. I really liked them.

19. tammikuuta 2026
Oma-aloitteinen arvostelu
Kiltane Retail-logo

Vastaus yritykseltä Kiltane Retail

Thank you for your kind words. We are very glad you like your order. Kind regards, Kiltane Customer Care

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