Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I purchased a device bundle and a PowerShot in mid-2025, just after the PowerShot launch. All the devices and extras in the bundle were of great build quality and materials. The PowerShot I receiv... Näytä lisää

Saanut 1/5 tähteä

Bought my item last year. Since 5 months the item is not charging. Tried 3 different similar chargers and the one from kiiroo. Filled in the contact form last month and contacted in march via mail. No... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

After an item that had been in light use for about a month began malfunctioning, customer service was extremely quick to react! They did not force me to jump through hoops and easily located my purcha... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

Sama zabawa jeśli już działa, nie jest zła, ale ciągłe problemy z łącznością, app to po prostu kpina, bardzo głośne, po 2 miesiącach całkowicie uszkodzony port ubs, platik trzeszczy. Ogólnie za te pie... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Seksilelukauppa

Yrityksen kirjoittama

At Kiiroo, we design award-winning interactive pleasure products that bring people closer—wherever they are in the world. As pioneers in teledildonics and intimacy tech, we combine smart engineering with sleek, body-safe design to create toys that respond in real time to touch, movement, and connection. Whether you're exploring solo pleasure or shared experiences with a partner, our products are built to enhance intimacy and deepen connection. With global shipping, secure ordering, and a dedicated customer care team, we’re here to make your experience smooth, safe, and satisfying from start to finish. Kiiroo is proudly based in Amsterdam and trusted by hundreds of thousands of customers worldwide.


Yhteystiedot

3,4

Keskitasoinen

TrustScore 3.5/5 tähteä

313 arvostelua

5 tähteä
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On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Took three weeks + to find my order due…

Took three weeks + to find my order due to USPS messing up shipping. Once received the product was leaking, I have a medical condition and battery fluid is highly dangerous to me so I threw it away as soon as I saw it. Contacted support to get a replacement and they refuse to give me one. Horrible service Order #78426

16. marraskuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear MF,

Very sorry to hear that your package was delayed. There have been some shipping delays in the USA which are out of our control as I mentioned in your last review.

Regarding a replacement: unfortunately, without proof of a defect our Support Team cannot provide a replacement. This is standard company policy, and it is the standard procedure at other companies worldwide too.

Regarding the battery: I have also spoken to our engineering department about the product leaking, and because the battery is made from L-ion Polymer which is not liquid, whatever you encountered was probably not battery fluid. All of our products do go through extensive testing and the battery certifications are available on request if you wish to review them.

We are really sorry you have had an unpleasant time with your order process. If you are able to get picture confirmation of your defective product from the bin to our support team they will be able to help you from there.

Kind regards,
Team Kiiroo

Saanut 1/5 tähteä

Kiiroo will take your money

Made my order on the weekend and sent a message to cancel within the hour. Wasn't shipped until Tuesday but received support message on monday saying they couldn't cancel. Now trying to return the product but they only gave me $15 out of my $180 saying it was a partial refund because they only received half the items? I don't understand how they only received half of the items when i never opened the box and only sent me one package. They probably gave me the wrong order and now blaming me for this. DONT TRUST KIIROO. HORRIBLE SUPPORT AND WILL TAKE YOUR MONEY.
Order #75941

14. lokakuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear Sam,

Thank you for adding your order number to your review.

I followed up and I believe the issue has been successfully resolved now.

We are truly sorry for the inconvenience you experienced when ordering from us and while waiting for your refund.

Wishing you a beautiful day.

Warm regards,
Team Kiiroo

---

Dear Sam,

I am sorry to read that this has happened to you, and I would like to follow up on the issue you have described above with logistics/support to find out what has happened with your package and refund.

Please could you edit your review to add your CS- number or your order number so I can look into this for you.

Looking forward to your edit.

Kind regards,
Team Kiiroo


Saanut 1/5 tähteä

Charged and no order

Sep 26: Ordered a toy and the website broke and charged my card but didnt create an order, 1 star currently pending support help reply.

26. syyskuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear Skies,

Sorry to hear that your order never went through but you were charged.

Could you please add your CS- number to your review? It is a number you would have received when you contacted our support team. Then I will be able to follow up for you.

Kind regards,
Team Kiiroo

Saanut 1/5 tähteä

Lasted 2 weeks useless customer support.

Purchased a kiiroo keon from an adult store. This product costs $490 and only lasted 2 weeks, now when I turn the device on it just gives flashing red and blue lights and nothing else.

I tried to register the device on their website but the code on the box is invalid, when contacting customer service they want me to prove that I brought this device however there is no way to prove that you've brought this if their own registration code doesn't work on their website.

Absolute horrible experience and complete waste of money.

There's other devices on the market such as The Handy which had similar functions, is cheaper, lasts longer then 2 weeks and has a much more friendly customer support. I suggest you buy their competitors products instead.

24. syyskuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear Normanhurst,

We are sorry to hear that your Keon is defective and that you have not had a pleasant time whilst being in contact with our team about registering your product and getting a replacement.

I believe that our support team is in contact with you by email to resolve the issues and get your warranty sorted so you can get your replacement.

So sorry about the inconveniences you have encountered in this process.

Wishing you a wonderful weekend,

Warm regards,
Team Kiiroo


Saanut 1/5 tähteä

Ordered it less than a month ago

Ordered it less than a month ago, sad to say that I'm going to contradict myself. It's like having our mouths on our ass. The moment we get into a pool we already can't breathe. Can easily short if not over a 10 rating of being careful with it. Even the slightest drop of secreting(you know what) its shorts. Like seriously why is all the power based components put around the base of the entry way???? I only used it once, sad it was an interesting experience. It was sluggish at times it would need to be consistent at high speeds, would constantly stop and jam for a sec. Wouldn't buy again. Huh I guess I didn't contradict myself. This was my experience... Who's to say you wont have a different experience.. But you need to rework the device when involving the components that power it. I even did my research and there are thousands of people that have had my exact same experience and they have been complaining, its time you listen.

27. elokuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear The End,

We are sorry to read that you are having troubles with something you have purchased from us.

It is hard to make out from your review what product you are referring to. Could you please edit your review to add your order number so that our support team can follow up with you directly?

Have a great day.

Kind regards,
Team Kiiroo

Saanut 2/5 tähteä

Disappointing.

For the price I paid you would expect it would come with lube and the battery life is so short and charge time so long it's a joke. And you can't even use it while it's plugged in and charging? Kiiro should be ashamed of themselves releasing products to the public that clearly need further R & D. The power and mode buttons are in the wrong place and to close together and there is an issue with the circuitry on the internal electrical board or the mounting of it with these buttons so close together. As at times when pushing the mode button the unit switches off? I have looked at it closely and there is definitely a problem with it. If you hold the power button the unit lights up with lights flashing blue, then when pushing the mode button to change to manual or white light mode it just switches off and you have to hold the power button down again to power it up again and try again.. This happens well over 50% of the time. This product has a long way to go. I suspect as they continue to develop it and bring out upgraded versions alot of these problems will be addressed. It wouldn't surprise me that as this develops the units shape changes, the motor and clip in system also changes and they will eventually realize the battery needs double the current capacity at least as well as the addition of fast charging. They have focused far to much on cost saving to maximize profits. When realistically the changes that are required to sort the battery and button issues would cost so little per unit and I'm sure the consumer would pay that extra for the unit with those upgrades. The interactive mode ok. But again, not perfect by any means. Build quality is pretty good but nothing to write home about. If this is ment to be the latest and greatest then clearly the industry has a ways to go. As it is its worth around half what it's currently been sold for. With battery and charging upgrades as well as button positioning addressed it would be worth around the $180-$199 price range. But no more.

1. elokuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear Fair Trade,

Thank you for your very detailed feedback. We have addressed some of your key concerns below.

1. Its overpriced because the lube is not included
We do offer combos that include accessories, such as lube. Otherwise, we do offer upsells at a very discounted rate when you click to add a product into your cart (of course, only if you are buying on kiiroo.com). We don’t currently have lube sachets in our product range though, but we plan to include a single use lube sachet in future.

2. Batter life is too short
We are sorry to hear you’re disappointed with [the Keon?]. If you are talking about the Keon, the battery life is around 30 mins - 2 hours depending on the way you use it. Please let us know if your product is not meeting that performance level and our Support Team can verify that and will happily replace it for you. You can contact us directly through this link --> https://www.kiiroo.com/pages/contact-form

3. Unable to use it while it’s charging
This is a health and safety decision based on the intimate use of the product.

https://www.kiiroo.com/pages/product-manuals --> FCC Statement (PG 15), ISED Statement (Page 16)

4. We didn’t do enough R&D
The Keon was in development for 1.5 years. We invested in user testing to ensure we had a reliable and well-designed product that best met our customer’s needs.
Our R&D Is ongoing for this product and the new strokers, so if you would like to participate please start here

https://www.reddit.com/r/Kiiroo/comments/nadfze/we_want_your_feedback/

5. Button and circuitry problems
While the Keon passed all EU and US regulatory standards, the buttons and settings can take a bit of time to understand, so we would recommend reading the Quick Start Guide in FeelConnect3, or on Kiiroo.com. If you are still experiencing problems, please contact Customer Support who will be happy to provide more help --> https://www.kiiroo.com/pages/contact-form


6. Overpriced
We priced the Keon competitively and only compromised to keep the Keon affordable. We did not compromise on the core components and materials.

We hope this addresses your concerns and frustrations. We have taken all of your suggestions into consideration. Thank you.

Kind regards,
Team Kiiroo

Saanut 5/5 tähteä

Product Testing for KIIROO and Eleanor Hancock

I’ve been working with Eleanor Hancock at KIIROO to do testing and reviews on their expanding Feelstars male stroker lineup for around three months now, and both she and KIIROO have been great to work with. I’ve never done testing before, and was a bit apprehensive at first in terms of doing reviews and providing feedback on things of an “adult” nature, but Eleanor has been incredibly professional, helpful, discrete, and friendly throughout. She’s been very responsive to email, and things have been incredibly smooth for all of the testing I’ve done on the six strokers so far. The only issue I’ve run into was some shipping delays, but that was a problem caused by DHL rather than on KIIROOs end. Even when shipping issues with DHL came up, Eleanor was incredibly responsive and helped work to get the problem resolved.

Overall, I didn’t know what to expect going into doing product testing for KIIROO initially, but have been pleasantly surprised and look forward to doing more work with Eleanor and KIIROO going forward.

28. heinäkuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear John,

We are very happy to read you have had a great experience working with Eleanor and being a tester of ours :)

We hope you continue to enjoy your Feel Stars stroker collection!

Warm regards,
Team KIIROO

Saanut 5/5 tähteä

It was an order from Japan.

It was an order from Japan.
I didn't receive it on my first order.
However, after that, he responded politely by e-mail.
Thank you very much.

27. heinäkuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Hi there!

We are happy that you were helped sufficiently and that you have received your products :)

We hope you enjoy them!

Kind regards,
Team Kiiroo

Saanut 5/5 tähteä

Helpful Customer Service

Customer service was prompt and friendly. Question was answered concisely. Happy with the result

23. heinäkuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear Mo,

We are very happy to read you had a good experience with our support team :)

We hope you enjoy your new products!

Warm regards,
Team Kiiroo

Saanut 5/5 tähteä

Fast delivery and quick answers

Fast delivery and quick answers.

Now onto the keon. Holy f#ck one of the best ones out there. Amazing feel mindblowing orgasms and the interactive content beyond amazing.

18. heinäkuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear Keveshan,

We are very happy to read you are having a great time with your Keon!

We hope you continue enjoying yourself for many more years to come :)

Warm regards,
Team Kiiroo

Saanut 5/5 tähteä

Great experience

Nice customer services..and very friendly.a great experience overall..

10. heinäkuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear Liliana,

We are happy to read that you have had a great experience with our support team :)

We hope you enjoy your purchase!

Warm regards,
Team Kiiroo

Saanut 5/5 tähteä

I used the Apolina stroker and the…

I used the Apolina stroker and the KIIROO® PEARL2™ BLACK G-SPOT VIBRATOR at the same time, after about 8 minutes on my knees i orgasemed, i felt like i was taken advantage of, like a cow being milked, great experience.

23. kesäkuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear Jack,

Very happy to read you had a great experience with your new Kiiroo products!

Wishing you many more memorable experiences!

Warm regards,
Team Kiiroo

Saanut 5/5 tähteä

Excellent service and discreet ;)

Excellent service and discreet, what more could i say VERY HAPPY! Will be back in the future ;)

22. kesäkuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear Hali,

We re very happy to read you have had a great experience! :)

We hope you love your new products! :)

Warm regards,
Team Kiiroo

Saanut 5/5 tähteä

Good service

Good product and interactive is awesome

22. kesäkuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear Ben,

Happy to read you like your purchase!

Enjoy your interactive adventure :)

Warm regards,
Team Kiiroo

Saanut 5/5 tähteä

System error resolved

Had an issue with my order where it didn't ship due to an internal error. Reached out to Kiiroo and got a helpful response in a timely manner, correcting the issue and getting my order on the way.

21. kesäkuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear Ronnie,

Sorry to hear that there was an error with your shipping! But, we are very happy to read that our support team helped you out and got your order on the way :)

We hope you enjoy your new products!

Warm regards,
Team Kiiroo

Saanut 5/5 tähteä

I'm excited about the Natalia Starr…

I'm excited about the Natalia Starr Feel Stars stroker. It's even more soft and flesh-like than I had imagined. The orifice is detailed as well and is a good representation of Natalia's actual footage. As noted, the texture of the TPE on this sleeve feels more close real skin in my opinion. NOTE: Be sure to only use water based lubricant as all others will deteriorate the sleeve.

The presentation of Kiiroo's stroker case is a very sleek design of black hard plastic (matching with the Kiiroo KEON, no doubt). Right off the bat, it seems perfectly molded to hold in the hand and has a top cap that securely pops into place for discretion when storing. It literally cradles the stroker once it's inserted. The stroker case also includes air holes and a screw cap at the bottom of the case, to aid with fine tuning suction created during use. The final detail on the case includes small ridges that enable the stroker to lock in place when used in conjunction with the Kiiroo KEON automated masturbation device.

Manual Use:
Immediately upon applying water based lube on your member and only 2-3 squirts of lube at the opening of the sleeve's orifice, insertion is snug as the sleeve pulls you in to a taut soft hug. Once inside, the sleeve offers fine nuances of small ripples of followed by a titillating asault of stimulation nodules in its middle chamber. Then the sleeve progresses to an open ended cone of more small ripples with a finish of more nodules in the final chamber. This variance is what makes this sleeve so appealing. There's stimulation nodules at the half mark and at the end. I find the amount of stimulation in the Natalia sleeve to be medium+ and very satisfying to use manually.

Kiiroo KEON Use:
Using the FeelNatalia stroker with the KEON is entrancing. The stimulation is outright mesmerizing. Inserting the stroker bottom first into the KEON and slightly rotating it allows for the stroker to sit in place. Once the stroker is inserted, turning it everso slightly locks it in place with a gentle click.

All in all, this is my favorite Feel Stars stroker of the two that I own (Natalia and Kenzie). I think the Natalia stroker is an all around great buy for anyone.

21. kesäkuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear Erotic Minds,

We are very happy to hear you have had an entrancing time with your FeelNatalia Stroker and the Keon!

We hope you continue to enjoy your Kiiroo products! P.S. there are more Feel Stars strokers to come ;)

Have a great day :)

Warm regards,
Team Kiiroo

Saanut 5/5 tähteä

The best

Customer service is superior than any other. Can't wait for my Kiiroo!

16. kesäkuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Hey Gus,

Happy to hear you have had a great experience!

We hope you enjoy your interactive adventure :)

Warm regards,
Team Kiiroo

Saanut 5/5 tähteä

Please cancel my order

I haven’t had any bad experiences with Kiiroo, I just feel that the response time for customer service on here might be faster. The automatic email said 3-6 days which is too long (by the time I get a response the order would have probably shipped.) Can you guys please cancel my order?
Thank you!
Order #: 70476

15. kesäkuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Hey Moe :) Slightly laughing here at your review, its great (but sad that you'd like to cancel) :) I have passed on your message, you will get a response first thing when our work day starts tomorrow :) Have a great day!

Saanut 5/5 tähteä

Thank you Samantha

I had an issue with one of the devices due to incorrectly taking measurements, reached out to customer service and was helped promptly by Samantha.
The issue was very quickly resolved and left me with a great customer service experience that was professional prompt and extremely helpful.

7. kesäkuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Dear Guy,

Thank you for your review! Very happy to read that you had a great experience!

We hope you enjoy your new product(s)!

Warm regards,
Team Kiiroo

Saanut 1/5 tähteä

Absolutely wasted money Onyx+ Realm

This thing will never make me orgasm and I don't know why. The stimulation is simply almost non existing, the material is weird, It takes way too long to charge and the videos on the internet are too often scripted very poorly. I hate this thing. Completely wasted money. Should have buy a girl for that price...

6. kesäkuuta 2021
Oma-aloitteinen arvostelu
Kiiroo-logo

Vastaus yritykseltä Kiiroo

Hi there!

Sorry to read you have not had an enjoyable time with your Realm.

Have you been in touch with our support team so they can help you out?

https://www.kiiroo.com/pages/contact-form

Kind regards,
Team Kiiroo

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