If you’re planning to order anything from online on Kiehls’ look elsewhere because it takes 3 to 5 working days just to ship it! This is very bad service in this day and age where you can get it on an... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Good quality products let down by constant stock issues. I have used kiehls for years but unfortunately when you visit their site you are lucky if any of the products you want are in stock, I got a lo... Näytä lisää
Yritys on vastannut
I do like Khiels and I love receiving free samples. Its a shame the shops are closing down, I liked the fact I could return my empties for a discount. However, the shop advice I usually recieve is not... Näytä lisää
Yritys on vastannut
Sinceramente ho effettuato un acquisto con un certo scetticismo, vista la mole di recensioni non proprio lusinghiere. Pensavo che, nella migliore delle ipotesi, avrei ricevuto il mio pacco dopo Natale... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.
Yhteystiedot
West India Quay 14, E14 4AF, London, Yhdistynyt kuningaskunta
- kiehls.co.uk
3,2
Keskitasoinen
3 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Niks ontvangen, genegeerd door klantenservice, aangegeven bij de ACM
Bestelling gedaan van €100+ die nooit is aangekomen en de klantenservice reageert hier niet op (inmiddels al 3 weken voorbijgegaan zonder een reactie na meerdere contactpogingen). Heb inmiddels een melding gedaan bij de ConsuWijzer (raad anderen met een soortgelijke ervaring aan hetzelfde te doen). Ik geef ze nog heel even en anders laat ik het uit handen nemen door een claimorganisatie (zoals Nietbezorgd) die dan eventueel een incassoprocedure kan starten. Te droevig voor woorden dat zulke stappen zelfs nodig zijn...
8. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback about your recent experience with Kiehl's. We appreciate you reaching out.
Since this platform primarily assists our customers in the UK, for the quickest and most effective support, we recommend contacting our team in Germany directly.
They are best equipped to handle your specific inquiry. You can reach them by:
Online: https://www.kiehls.de/kundenservice/contact.html
Phone (Order Enquiries): +49 (0) 211 96 29 49 66 (Monday - Saturday, 9:00 AM - 9:00 PM)
Phone (Product Enquiries): +49 (0) 211 38 55 76 90 (Monday - Friday, 9:00 AM - 5:00 PM)
Thank you again for contacting us. We trust our German team will be able to provide you with the assistance you need.
Sincerely,
The Kiehl's Team
Tutto ok
Sinceramente ho effettuato un acquisto con un certo scetticismo, vista la mole di recensioni non proprio lusinghiere. Pensavo che, nella migliore delle ipotesi, avrei ricevuto il mio pacco dopo Natale e invece è arrivato nel giro di tre giorni, ben imballato e con l'articolo da me richiesto. Unico appunto: la mancanza di campioncini (promessi).
19. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you so much for your outstanding 4-star rating of Kiehl's! We truly appreciate your support.
At Kiehl's, we really strive to provide our customers with the best possible experience, ensuring they receive top-notch products that meet their expectations. Your kind words and positive feedback are a great motivation for our team to continue delivering exceptional skincare and service.
Thank you once again for choosing Kiehl's.
Warmest wishes,
Team Kiehl's
Incorrect tracking number supplied
Incorrect tracking number supplied. When contacted customer service they said order already delivered, but was delivered BEFORE I even placed an order for items so not even possible also was in a different country-link was for DPD UK not Ireland. Tracking number doesn’t exist with DPD IE. Link also gave me access to other persons name . Customer service unhelpful and said there’s nothing they can do and can’t give me a correct tracking number and just need to wait and see does it ever come or contact DPD- which I can’t , as I don’t have the right tracking number to contact them. all I’m asking for is my tracking number as the one I have is clearly for someone else’s order as created before I even placed an order. Don’t order from here. Total waste of time and money. Unhelpful customer service. Data breaches concerning.
17. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Dear Ms. Moir,
Thank you for your feedback. We appreciate you taking the time to share your experience with us.
We understand your frustration regarding the delivery problems you encountered with your recent Kiehl's order. We sincerely apologise for the inconvenience and disruption this has caused. We recognise that receiving your order is a positive experience, and we regret that delivery issues have impacted this. Your feedback is valuable and helps us identify areas for improvement with our delivery partners to ensure a smoother experience for all our customers.
If you have yet to receive your order, please contact our Consumer Care Team for further assistance. They can be reached on 0800 587 0830, Monday to Saturday from 8:00 am to 8:00 pm, and Sunday from 8:00 am to 3:00 pm. Please note that lines will be closed on New Year's Day.
We apologise again for the inconvenience caused to you.
Sincerely,
The Kiehl's Team
Awful service, very disappointed
Ordered on 16/11/24 when the order hadn’t arrived I used the Tracking provided
It’s now a month later and no parcel and the tracking hasn’t updated. I asked for this to be investigated and no reply from the company. I contacted PayPal on the 26/11/24 And raised a case The company, then closed this case on12/12/24 And have still not made contact with myself or refunded the £144 I spent with them
I’m a long-term customer of this company, but now I will not buy off them again.
Wish I could add the screenshots taken from PayPal. Their response was very rude and inconclusive.
16. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologise for the negative experience you encountered.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We are committed to your satisfaction and to regaining your trust in Kiehl's. We look forward to hearing from you soon.
Sincerely,
The Kiehl's Team
Worst customer service of all time I…
Worst customer service of all time I will never ever order from them again and I have not ever since I had my bad experience. Read the reviews before you order from them online.
14. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologise for the negative experience you encountered.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We are committed to your satisfaction and to regaining your trust in Kiehl's. We look forward to hearing from you soon.
Sincerely,
The Kiehl's Team
I am extremely disappointed in Kiehl’s!
I am extremely disappointed in Kiehl’s!
I returned some items to them on 2nd December, they didn’t return the money to me until now! Even I send an email to them, they need me to provide the proof that I really returned the items to them, but they didn’t reply me anymore! It had already been 2 weeks, it is really a horrible company!
2. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologise for the negative experience you encountered.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We are committed to your satisfaction and to regaining your trust in Kiehl's. We look forward to hearing from you soon.
Sincerely,
The Kiehl's Team
Third separate issue I contacted the…
Third separate issue I contacted the German support - zero response. It's as if it doesn't exist.
10. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback about your recent experience with Kiehl's. We appreciate you reaching out.
Since this platform primarily assists our customers in the UK, for the quickest and most effective support, we recommend contacting our team in Germany directly.
They are best equipped to handle your specific inquiry. You can reach them by:
Online: https://www.kiehls.de/kundenservice/contact.html
Phone (Order Enquiries): +49 (0) 211 96 29 49 66 (Monday - Saturday, 9:00 AM - 9:00 PM)
Phone (Product Enquiries): +49 (0) 211 38 55 76 90 (Monday - Friday, 9:00 AM - 5:00 PM)
Thank you again for contacting us. We trust our German team will be able to provide you with the assistance you need.
Sincerely,
The Kiehl's Team
Lovely skincare dreadful customer…
Lovely skincare dreadful customer service. This company have the worst customer service I have ever experienced and it has never changed. Never reply to messages, so difficult to get through on the phone. If you are waiting for a refund you will wait forever. The poor customer service puts me off buying from them unless at a counter. They have been like this for years.
8. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Dear Sharon,
Thank you for providing us with the necessary information. We were very sorry to learn about the negative experience you recently had. We understand how frustrating this situation has been, and we truly appreciate you bringing it to our attention.
The high volume of orders during the Christmas period resulted in longer than usual response times. We are working diligently to address each request as quickly as possible and are sincerely grateful for your patience.
We are pleased to confirm that your refund request has been processed. The refund should reflect in your account within two weeks, depending on your bank's processing time.
Thank you again for your patience and understanding. We sincerely apologise for any inconvenience this has caused.
Sincerely,
The Kiehl's Team
Pire expérience, à fuir !
Numéro de commande : KIE9410208
Tracking number : TYPFQC102121073
Pire expérience d'achat sur Internet que je n'ai jamais eu ! Le colis est déclaré "livré avec signature", mais je ne l'ai jamais eu ! Contacté à plusieurs reprises l'entreprise Colis privé (à fuir également) et Kiehl's, aucunes réponses de leurs parts. Non joignable par appel, service client inexistant, j'ai donc perdu 140€. Grosse arnaque alors qu'il s'agit de mon premier achat sur leur site. Prochaine fois je privilégierai l'achat sur des sites moins grande taille, au moins eux ils ne s'en foutent pas des consommateurs et n'osent pas voler notre argent librement.
28. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologise for the negative experience you encountered.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We are committed to your satisfaction and to regaining your trust in Kiehl's. We look forward to hearing from you soon.
Sincerely,
The Kiehl's Team
Geen producten, bedrijf niet te bereiken
Bijna 4 weken geleden besteld, bij DHL staat het nog steeds als aangemeld en niks ontvangen door DHL. Contactformulier is na 1,5 week nog niet op gereageerd, telefoon wordt niet opgenomen. Of ik nog iets terug ga zien van een bestelling van 140 euro? En ondertussen wel reclames blijven sturen…
22. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologise for the negative experience you encountered.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We are committed to your satisfaction and to regaining your trust in Kiehl's. We look forward to hearing from you soon.
Sincerely,
The Kiehl's Team
Terrible customer service experience
Order didn’t register or ship while I did get a confirmation email. Customer service is totally unreachable (phone or email).
Terrible service.
5. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for your review and the additional information. We appreciate your feedback.
We've checked our records and haven't found a UK order associated with the email address you provided.
If you placed your order in the UK and require further assistance, please contact our consumer care team at 0800 917 1842. They are available Monday to Saturday from 8:00 am to 8:00 pm, and Sunday from 8:00 am to 3:00 pm.
Sincerely,
The Kiehl's Team
Bestel hier niet!
4 weken geleden bestelling geplaatst. Zou binnen 4 dagen worden verzonden. Talloze berichten gestuurd en diverse malen getracht telefonisch contact te krijgen zonder resultaat. Benieuwd of ik mijn bestelling a 150,— nog ga krijgen. Ik zou er niet meer bestellen…
7. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologise for the negative experience you encountered.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We are committed to your satisfaction and to regaining your trust in Kiehl's. We look forward to hearing from you soon.
Sincerely,
The Kiehl's Team
Kiehl is the way to go
I order my products, got them in time and they feel great on the skin. I received a gift as well just waiting on the tot bag.
Quality products Ma sha Allah.
4. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Dear Rizzo,
Thank you so much for your outstanding 5-star rating of Kiehl's! We truly appreciate your support and are thrilled to hear that you found our products to be so good for your skin!
At Kiehl's, we really strive to provide our customers with the best possible experience, ensuring they receive top-notch products that meet their expectations. Your kind words and positive feedback are a great motivation for our team to continue delivering exceptional skincare.
Thank you once again for choosing Kiehl's.
Warmest wishes,
Team Kiehl's
Order not received and no response from Kiehl's
I love Kiehls products, the creme de corps is the only body lotion I use. That's why I'm so disappointed to have had such a bad experience ordering from their website. I placed an order on 18/11/2024, received an email confirmation and received a shipment confirmation on 20/11/2024. I didn't receive any tracking information from a shipping company and have not yet received a parcel. On my Kiehl's account, the order shows as 'Completed' in my order history and when I click for more detail the status shows as 'Shipped' but when I clicked the tracking number the tracking status is 'Pending'.
I sent a message to customer service on 1/12/2024 and have yet to receive a response beyond the confirmation of my message.
Kiehl's, please look into where this parcel has ended up and why I haven't received any shipping information from the carrier... and please respond to my customer service ticket.
Order number: KIE3276039
Tracking number: OF692525935GB
18. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to leave us a review about your recent experience with Kiehl's.
We've investigated order KIE3276039 and it appears the parcel has unfortunately been lost in transit or misdelivered. We understand how frustrating and disappointing this must be, and we sincerely apologise for the inconvenience this has caused.
Our Consumer Care team reached out to you via email on December 21, 2024, to discuss processing a refund. They are awaiting your response to proceed. Please reply to their email as soon as possible so they can assist you further.
We value your business and sincerely hope to have the opportunity to restore your confidence in Kiehl's products and services. We apologise again for the disappointment and frustration this has caused.
Kind Regards,
Team Kiehl's
Ordered lots of Kiehl’s throughout the…
Ordered lots of Kiehl’s throughout the years. Noticed money had been taken from my bank for a subscription I cancelled in August, tried numerous times to contact them but no luck.
Awful customer service.
30. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologise for the negative experience you encountered.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We are committed to your satisfaction and to regaining your trust in Kiehl's. We look forward to hearing from you soon.
Sincerely,
The Kiehl's Team
Is there anybody there?
Horrendous customer service! I returned an advent calendar (costing over £100) on 23 Nov. I had emailed customer services a few days before explaining I didn’t have a printer and asking could I hand write the return note. Nobody replied so I phoned on 23 November to ask the same question. The lady was lovely and said no problem, lots of people do it so I returned the parcel the same day. I then received an email response to my email a few days later telling me it was mandatory to print the label or the return might not register correctly and suggesting I ask a friend to do it for me! If it is mandatory then Kiehls should enclose the label in the box! I have emailed and phoned (numerous times) since receiving this last email and nobody has replied to my email and I can never get through (phone just rings then cuts off after telling me you are busy). I can see from the tracking it arrived back with them on 27 Nov, yet I’ve not had any acknowledgement or refund. This customer service is simply so appalling - slow responses, conflicting information and nobody to talk to in customer services!
21. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Dear Clare,
Thank you for your patience and for bringing this to our attention. We sincerely apologise for the delay and any frustration you experienced with your recent return. We understand that this isn't ideal, and we appreciate you taking the time to contact us.
The high volume of orders during the Black Friday sales period created a backlog in processing returns and refunds. We're working hard to improve our processes to prevent this from happening again.
We're happy to confirm that your refund was processed on December 9th, 2024, and the funds should now reflect in your account.
We truly value you as a Kiehl's customer and appreciate your understanding. Our sincere apologies again for the inconvenience caused to you.
Warmly,
The Kiehl's Team
It's a scam
It's a scam. Usually their ultra facial cream refill costs £52. On black Friday they made it 69 so they sale it "with a discount" for 51.75.
Have some dignity and self respect. People are not idiots. Yes, I bought it. Because I like the quality. But I guess it was my last time. Because I don't like the aftertaste of this treatment.
2. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for leaving a review of your recent order - we were sincerely sorry to hear about your experience.
We have sent you a request for some further information - please reply to this email at your earliest convenience. We are dedicated to ensuring your satisfaction and regaining your trust in our brand.
Many thanks,
Team Kiehl's
How can they run Black Friday promotion…
How can they run Black Friday promotion then run out of the free gift for the promotion? judging by the comments below unlikely you’ll receive it down the line if you order. Not worth chasing them. Not worth ordering for false advertisement and false promises. Spent 15 minutes on this phone waiting to speak to customer service- no reply so I hung up
29. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for leaving a review of your recent order - we were sincerely sorry to hear about your experience.
We have sent you a request for some further information - please reply to this email at your earliest convenience. We are dedicated to ensuring your satisfaction and regaining your trust in our brand.
Many thanks,
Team Kiehl's
kiehl's in the netherlands never picks…
kiehl's in the netherlands never picks up the phone
30. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback about your recent experience with Kiehl's. We appreciate you reaching out.
Since this platform primarily assists our customers in the UK, for the quickest and most effective support, we recommend contacting our team in the Netherlands directly.
They are best equipped to handle your specific inquiry. You can reach them:
Online: https://www.kiehls.nl/contact-us/contact.html
Phone: (Order Enquiries): +31 23 8080 114 9:00 — 21:00 (Mon-Sat)
Thank you again for contacting us. We trust that the team will be able to provide you with the assistance you need.
Sincerely,
The Kiehl's Team (U.K.)
The worst customer service I have…
The worst customer service I have receive so far.
The item (order number: KIE3247368) was returned using their provided Royal Mail return label with tracking information on 10th October 2024. Since then I have tried to contact customer service by leaving online message and using Facebook business conversation. No reply , of course no refund.
I didn’t expect Kiehl’s customer service can be that bad comparing to their premium products/counters in the department store.
Will never buy Kiehl’s again!
10. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Dear Chloe,
Thank you for leaving a review of your recent order.
We understand your frustration with the return process, and sincerely apologise for the inconvenience you've experienced. We appreciate you taking the time to share your feedback.
We have reviewed your case and it appears our Consumer Care team was awaiting your return receipt to process your request. We understand this can be frustrating, and we'd like to assure you we're here to help resolve this as quickly as possible.
If you've already provided the receipt and are still experiencing issues, or if you need assistance with anything else related to your return, please don't hesitate to contact our dedicated Consumer Care team directly on 0800 587 0830 (Monday to Saturday 8:00 - 20:00 and Sunday 8:00 - 15:00). They are best equipped to provide you with personalised support and expedite the resolution of this matter.
We value you as a Kiehl’s customer and appreciate your patience and understanding.
Warmly,
The Kiehl's Team
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