If you’re planning to order anything from online on Kiehls’ look elsewhere because it takes 3 to 5 working days just to ship it! This is very bad service in this day and age where you can get it on an... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Good quality products let down by constant stock issues. I have used kiehls for years but unfortunately when you visit their site you are lucky if any of the products you want are in stock, I got a lo... Näytä lisää
Yritys on vastannut
I do like Khiels and I love receiving free samples. Its a shame the shops are closing down, I liked the fact I could return my empties for a discount. However, the shop advice I usually recieve is not... Näytä lisää
Yritys on vastannut
Sinceramente ho effettuato un acquisto con un certo scetticismo, vista la mole di recensioni non proprio lusinghiere. Pensavo che, nella migliore delle ipotesi, avrei ricevuto il mio pacco dopo Natale... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.
Yhteystiedot
West India Quay 14, E14 4AF, London, Yhdistynyt kuningaskunta
- kiehls.co.uk
3,2
Keskitasoinen
3 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
only half the order fulfilled....
my first and last experience with kiehl's
I was recommend and went on to their website to see both a promotion and a few useful products. I order to the amount I qualify for the the promotion,
received, half my order. no promotion package extras.
messaging their support I'm told the products were out of stock and I wasn't charge.... this was true I wasn't but no notification, no option to change my order, the website stated in stock...…..
I spent 48euro on one product and feel its a waste. it feels if you want to order from this website its litrally a gamble if you will receive your items let alone qualify for any running promotion. there is no guarantee you will receive the items you order so why bother.
Just dont. not satisfactory support, if you need the product. i wont gamble with these
Order: KIEA462851
23. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We look forward to hearing from you soon.
Sincerely,
The Kiehl's Team
Lange Lieferzeit
Ich dachte ich bestellte das Produkt mal direkt beim Hersteller, zahle also mehr und kriege trotzdem das Produkt nach über 6 Tagen immer noch nicht geliefert 7 Tage auf eine Creme zu warten da hätte ich auch einfach überall wo anders bestellen können. Sehr enttäuschend und respektlos.
14. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good afternoon,
Thank you for taking the time to share your feedback.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We look forward to hearing from you soon.
Sincerely,
The Kiehl's U.K. Team
Products on their site aren't always in stock / available
Recently made an order via the Kiels UK website; one item wasn't sent because it was out of stock - I received no communication on this, nor offered a similar product (the product I ordered as a ltd edition packaging version of their regular product).
Sent an email to state the lack of communication on the product that was available to order, but out of stock.
This was in addition to other products I ordered, but ultimately I would not have made the order had I known part would not be delivered.
It took seven days to get a generic response (via L'Oreal UK customer support), which which basically stated, yes it was their fault, they are sorry and look to improve their systems - BUT - nothing to help, no offer of an alternative product etc. What is the point of 'Customer Care' if no solution can be offered for the customer? I total waste of time.
For context, I've been using Kiehl's for 20+ years after first discovering them in NYC, before they were widely available in the UK.
Experience and product has always been excellent, but based on this experience and feedback I won't be making an order from the site again - instead I will go to their stores where you are able to see what is in stock.
13. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Dear Piers,
Please accept our sincerest apologies for the recent experience you had with us. We are truly sorry that the service you received did not meet the high standards we strive for at Kiehl's, and we understand your disappointment regarding the out-of-stock item you ordered. We deeply regret that our system did not notify you about the stock issue before your order was processed.
We understand how frustrating it can be to anticipate a delivery and then discover it's not coming as expected. You've raised a very valid point about the possibility of product substitutions. While our current system doesn't accommodate this, we truly appreciate you bringing it to our attention. We'll definitely share your feedback with the Ecommerce team as it's a valuable suggestion that could greatly improve our customer experience.
Once again, we apologise for the disappointment caused, and thank you for your valuable feedback – it helps us immensely in our continuous efforts to improve.
Warmly,
The Kiehl's Team
Vastaus yritykseltä Kiehl's
Good morning,
We're so grateful for your wonderful 5-star rating of Kiehl's! Your support truly means the world to us.
At Kiehl's, we pour our hearts into providing every customer with an exceptional experience, and we're thrilled to learn that our products met your expectations. Thank you for sharing your positive feedback – it brightens our day!
Should you have any questions or need further assistance, please don't hesitate to contact us. It would be our sincere pleasure to assist you.
Thank you again for choosing Kiehl's. We appreciate you.
Warmest wishes,
Team Kiehl's
Order never came and no customer service response
Order KIEA203941shipped on 25 March, last update on Royal Mail website was 27 March as “in transit”, and parcel never came. I was asked to wait for the 14-day delivery timeline to pass, so I waited until 8 April. Sent Contact Form to customer service to ask for a refund to be processed, no response at all. What standard of service is this? At this day and age of e-commerce.
Update: no email response still until 15 April. I have provided additional info requested by Kiehl’s per their response below (on 15 April). Let’s see when my refund can be processed.
25. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good afternoon,
We're truly sorry to hear about the negative experience you had with the delivery of your recent Kiehl's order. We understand your frustration and sincerely apologise for the inconvenience this has caused. Receiving your order should be a smooth and enjoyable experience, and we regret that the delivery issues detracted from that.
Your feedback is incredibly valuable to us. It helps us identify specific areas where we can improve our delivery processes in partnership with our couriers. We want to assure you that we're addressing this directly with the courier company involved in your delivery and are working diligently to implement measures that will minimise the likelihood of similar issues happening again.
Regarding your refund, our records confirm it was issued on 10/04/2025. Our consumer care team has sent you a confirmation email on the very same day, with details and your case reference number (11193184). The email also explains that refunds can take between 3 and 8 working days to appear in your account, depending on your bank's processing times. We appreciate your patience while this is completed.
We value your business and apologise again for the inconvenience. If you have any further questions or concerns, please don't hesitate to contact our Consumer Care Team at 0800 587 0830. They’re available to assist you Monday to Saturday from 8:00 am to 8:00 pm, and on Sundays from 8:00 am to 3:00 pm.
Best wishes,
The Kiehl's Team
Terrible customer service!
Terrible customer service!
They fob you off and don’t care about your concerns.
I am no longer a customer.
Update: response from below. I’ve received an email with noreply mailbox.
I’ve deleted my account so no point following this up. Can’t win me back.
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good evening,
Thank you so much for taking the time to share your recent experience with Kiehl's. We're truly sorry to hear that it was disappointing and understand the frustration this must have caused. We sincerely apologise for falling short of your expectations.
We genuinely value your feedback and are always striving to improve. While we're saddened to see you go, we appreciate you letting us know where we can do better. We hope you might reconsider giving us another chance in the future.
Warmly,
The Kiehl's Team
Missing parcel worth £110
I ordered on a Friday before midday and paid £9.95 for next day Saturday delivery. I got an email later in the evening saying it had been shipped. I also got a notification from DPD to say they were expecting my parcel. It’s now Monday evening and nothing…
I checked the DPD app and it says they’re expecting the parcel but haven’t received it yet. I emailed Keihls to ask where it is and request a refund of my postage and heard nothing. I’m not impressed. I’m a regular Keihls customer and their customer service is awful. I think it’s time to switch brands
31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback. We sincerely apologise for the negative experience you encountered.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We look forward to hearing from you soon.
Sincerely,
The Kiehl's Team
elke keer weer blij
Ik ben elke keer weer blij met de producten die ik bestel. Perfect voor mijn huid..En handige minis voor onderweg
26. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you so much for your outstanding 5-star rating of Kiehl's! We truly appreciate your support and are thrilled to hear that you found our products to be so good for your skin!
At Kiehl's, we really strive to provide our customers with the best possible experience, ensuring they receive top-notch products that meet their expectations. Your kind words and positive feedback are a great motivation for our team to continue delivering exceptional skincare.
Should you require any further assistance or have any questions, please feel free to reach out at any time. We would be more than happy to assist you.
Thank you once again for choosing Kiehl's.
Warmest wishes,
Team Kiehl's
I used to use Kiehls all the time
I used to use Kiehls all the time, even though it's not particularly cheap but now they've closed most of thier shops, I have to rely on their terrible website. The last 3 orders have either turned up very late or not at all. I then have to chase them to get my money back.
7. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We look forward to hearing from you soon.
Sincerely,
The Kiehl's Team
They keep sending text messages
They keep sending text messages. Somehow it has no valid number so I can't block them or stop them. This is unwanted intrusion and it NEEDS TO STOP.
27. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We look forward to hearing from you soon.
Sincerely,
The Kiehl's Team
I have been using Khiels for five years…
I have been using Khiels for five years and my skin has never been better. Love the range of products and how it feels on my skin!
6. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good afternoon,
Thank you so much for your outstanding 5-star rating of Kiehl's! We truly appreciate your support and are thrilled to hear that you found our products to be so good for your skin!
At Kiehl's, we really strive to provide our customers with the best possible experience, ensuring they receive top-notch products that meet their expectations. Your kind words and positive feedback are a great motivation for our team to continue delivering exceptional skincare.
Should you require any further assistance or have any questions, please feel free to reach out at any time. We would be more than happy to assist you.
Thank you once again for choosing Kiehl's.
Warmest wishes,
Team Kiehl's
Skincare appointment cancelled last minute
Was recently invited for a skin care consultation in Grand Central, Birmingham. After an hours travel and almost £10 to park, I was told the machine Khiel's use is out of order but I could still buy products from the shop.
Why couldn't somebody have the courtesy to contact me on the day before I travelled into Birmingham?
I will never ever purchase another Khiels product again
1. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback. We sincerely apologise for the negative experience you encountered.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We look forward to hearing from you soon.
Sincerely,
The Kiehl's Team
Undelivered Items and Disappointing Service
I ordered multiple products 15 days ago, and two items worth £96 never arrived. After sending a clear email to their customer service, I still received the same standard response telling me to “check for my parcel.” It’s obvious they haven’t taken the time to read my message properly—or they simply don’t care.
I’ve received no apology, no proper investigation, and no solution for my missing items. I expected better customer support. Unfortunately, I’m left waiting and out of pocket
29. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback. We sincerely apologise for the negative experience you encountered.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We look forward to hearing from you soon.
Sincerely,
The Kiehl's Team
terrible customer service, bad environmental decisions
Terrible customer service. I bought a £90 facial oil (!). Dropped the glass pipette and went back into Kiehls to see if I could get a replacement. Without it I waste loads of product having to pour it into my hand.
Not possible to replace Instore so was advised to contact customer care. Messaged to ask - and told no, they dont offer spare lids. How is this sustainable?
I guess I am supposed to buy another £90 bottle and use that lid but that’s not happening…
I used to buy quite a bit from Kiehls as love their products. But I can’t deal with such crappy customer care so won’t be buying from them again
EDIT: seeing the response below - such corporate BS. Committed to reducing waste (by making consumers waste product and buy more). Absolute nonsense. Greenwashing at its finest
28. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good afternoon,
Thank you for taking the time to provide us with the additional information requested.
We've now checked with our brand team regarding the availability of spare pipettes. Unfortunately, we've learned that they don't have any on hand. Our stores also don't keep extras, as each product is packaged with its own pipette, and we're committed to minimising waste for environmental reasons.
We completely understand that this isn't the ideal solution, and we sincerely apologise for the inconvenience. We've shared your feedback with the team, as we recognise that breakages can occur, and we want to ensure the best possible experience with our products.
In the meantime, while it may not be perfect, we would suggest dispensing a few drops of the product into the palm of your hand for application.
Again, we sincerely apologise for any frustration this situation may cause, and we genuinely thank you for bringing this to our attention. Your feedback is invaluable in helping us improve!
Best wishes,
The Kiehl's Team
Promotions are a sham
Some of the products are good, some smell bad and some leave your skin sticky and shiny. The alleged promotions are a sham and you don’t receive the promised “gift” or a suitable replacement. Customer services won’t help you.
23. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Dear Aron,
Thank you for taking the time to share your review. We truly value your feedback and sincerely apologise for the inconvenience you've encountered.
We are very sorry that we were unable to provide a replacement for the gift with purchase. We understand this is disappointing, and we offer our sincerest apologies for this. As a token of our apology, our Consumer Care team has issued you a goodwill discount code. While we understand this doesn't fully compensate for the missing gift, we hope you will consider accepting it.
Thank you for your understanding, and our apologies again for any disappointment this has caused.
Sincerely,
The Kiehl's Team
Sehr gute und selbst für sehr…
Sehr gute und selbst für sehr empfindliche Haut sehr gut verträgliche Produkte.
19. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you so much for your wonderful 5-star rating of Kiehl's. Your positive feedback means a great deal to us.
At Kiehl's, we are committed to providing our customers with the highest quality products and a truly exceptional experience. Knowing that we've met your expectations is incredibly rewarding and motivates our team to continue delivering outstanding skincare and service.
If you have any questions or need further assistance in the future, please don't hesitate to contact us. We're always happy to help.
Warmly,
The Kiehl's Team
Worst customer service ever
Love their products but my last experience left me really disappointed so not planning to purchase from this brand anymore. Everything is fine until you have to deal with their customer support. They delivered the wrong item and it took forever for someone to respond initially and then it was back and forth for weeks with something that looked like AI generated summary of my question and a robotic response that was totally missing the point. Eventually they refunded the money but didn’t restore the £10 voucher I used which was redeemed via their loyalty program. It takes months and a lot of money to get to the point of accumulating enough points for a £10 voucher so I feel ripped off.
Edit: it takes 150 points = £150 to be able to redeem a £10 voucher so yes I don’t feel compensated with a 10% discount which can’t be combined with other promotions. The loyalty program is part of your core offering and you should be ashamed that you are treating it as a minor inconvenience!
24. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Dear Gery,
Thank you for sharing your review with us. We appreciate you taking the time to bring this matter to our attention.
We understand your frustration and sincerely apologise for the disappointing experience you recently had. Your feedback is invaluable and will help us improve our processes.
We can confirm that a full refund and a complimentary discount code have been issued to you. While we understand that a discount code may not fully compensate for not receiving a like-for-like voucher, we hope you will consider using it on a future purchase.
We value your loyalty and appreciate you continuing to choose Kiehl's. We are committed to regaining your trust and providing you with the positive experience you deserve in the future.
Warmly,
The Kiehl's Team
As soon as you bought something
As soon as you bought something, you're going to be bombarded with emails and can't get rid of it even you unsubscribed.
I marked it as SPAM now.
11. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning.
Thank you for contacting us and sharing your feedback regarding your recent experience with Kiehl's email communications. We appreciate you taking the time to bring this to our attention.
Unsubscribe requests typically take a few business days to fully process. In the meantime, you can manage your communication preferences by logging into your online account.
If you continue to receive emails after this period, please don't hesitate to contact our dedicated Customer Care Team. They are available to assist you and can be reached via the following link:
https://www.kiehls.co.uk/customer-service/contact-us-form.html
We value your feedback and are committed to ensuring a positive experience with Kiehl's.
Sincerely,
The Kiehl's Team
They lost my order
They lost my order, but after contacting support they returned the money, and after a month of ordering it came for free.
1. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you so much for your wonderful 5-star rating of Kiehl's. Your positive feedback means a great deal to us.
If you have any questions or need further assistance in the future, please don't hesitate to contact us. We're always happy to help.
Thank you for choosing Kiehl's.
Warmly,
The Kiehl's Team
I’ve been a loyal customer for over 20…
I’ve been a loyal customer for over 20 years. I use the avocado eye as moisturiser. So you can imagine how many I use!
I made mistake on my order and emailed customer service straight away. Customer service was a joke. Email received very disappointing. I spend over £1000 a year with them. Buy online and shops on my travels over the world. Does make me think why I spend so much with them. After zero customer service.
26. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kiehl's
Good morning,
Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologise for the negative experience you encountered.
To better understand the situation and ensure we can address your concerns effectively, we've sent a separate email requesting some additional information. We would greatly appreciate it if you could reply to that email at your earliest convenience.
We are committed to your satisfaction and to regaining your trust in Kiehl's. We look forward to hearing from you soon.
Sincerely,
The Kiehl's Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.