Kidultverse Arvostelua 188

Fast delivery and nice packing

Product boxes arrived damaged but the outer shipping box was intact; this leads me to believe that the packaging for both model kits had been damaged before being sent to me, disappointing for a specialist retailer.

No packing material was included within the package, annoying considering the £4.99 postage rate.

When I raised this complaint with customer service the blame was pinned on royal mail.
I followed up by sending the customer service representative pictures of the damaged product boxes alongside the intact shipment box and have had no response since.

I've left ample time for response with Kidultverse's last correspondence to me being on the 26th of April.

My order came very quick with good communication. Very happy with the product itself. Box fresh and packaged very well to avoid damage as it was a collectors item. Will use this company again.

Reliable and good quality

Item came on time and exactly as described.

Great price quick delivery great choices thanks.

Paid for next day delivery, 4 days later still not arrived. I expect better. It’s also incredibly unorthodox to ask for a TIP at checkout, this is the UK, we don’t play that way. Do better

Great range at great prices with ABSOLUTELY BRILLIANT service. I forgot an item and emailed them. They replied in minutes with a link to pay for the extra item but with NO extra P&P. The whole order was despatched same day, in a bullet proof box, and arrived super fast, in perfect condition.

Ordered from Kidultverse multiple times.
They have the best prices for Gundams and the only place to have large stock of the Bandai grand ship collection!

Super great full for your site! Love being able to purchase from such a large range and not have worry about it actually turning up. Thank you!

Amazing Care and excellent on time delivery and well cared for.👍🏼👍🏼👍🏼👍🏼👍🏼

Very easy to find what I was looking for, nice price and fast shipping, kit was perfect when it arrived. 100% happy, will definitely be buying more from kidultverse!

I am so happy to finally have Break Time Yor Forger on stool to go with my Loid and Anya figurines. It is really hard to find in other retailers with a waiting list. I was so happy to find it in stock at Kidultverse.
Deliver was nice and fast, all nicely packed in and they included a cup mat (?) Which was so cute!

THANK YOUUU

Bought a large Gundam and a couple of smaller ones, the prices were great and the delivery was free and really fast. Highly recommended and new first go to place for Gundam.

Good price on products, but I wish I had more delivery options as paying recorded for 1 item seems a bit much and I don't always want to spend over free shipping limit.

Collecting gundam now for about six months and avoided from Kidultverse a couple of times now and every order has turned up first class condition and prompt time couldn't be happier.

Wait a bit long than expected but still worth
Quick response from customer service
Have an update once it’s delivered
Will purchase again thru it

Excellent service as always! My first choice for my Gunpla needs. Highly recommended.

TL;DR: Good prices, bad shipping, average customer service.

I've ordered from Kidultverse a few times now, and I'm sure their store is great and the staff are friendly, however I've never received a product packed correctly for shipping. Their refusal to use bubble wrap is fine, but they instead use slices of cardboard instead, and not nearly enough. My parcel arrived with 4 slices of cardboard, around 7cm x 40cm in size to "secure" the item, however the box was extremely rattly, and there was a good 3-4cm of air on each side of the item. There's a reason bubble wrap has been the industry standard for years, and clearly Kidultverse never got the memo. Last time I had a parcel come, the item was severely battered, and in fairness they did offer a replacement, however it took a little back and forth for them to just agree on refunding the postage, which is better overall for the environment and saves everyone time. Other times, and today, I was lucky enough to have my item come undamaged. I simply wish they would listen to feedback of collectors who want their items in pristine condition.