Keddy Arvostelua 

Mietwagen gebucht, wurde vom Anbieter storniert, habe keine Email bekommen. Jetzt müssen wir 2 Tage vor Flug neu suchen. Hoffe Geld kommt zurück!

Our Lufthansa flight was delayed from Munich to Marseille airport. Even though I had sent a text to the phone number found in the order confirmation, the local Europcar office had rented further our car, so when we arrived we did not get any car. When I requested the refund of the prepayment I had payed, I got answer through Car Flexi that I can not get the refund. This was the worst customer service I have got. I would not use word service, but rather cheating customers. So do not ever use Keddy by Europcar. We had to move to Hertz in order to get a car for our holidays. Of course the original reason for the delay was the Lufthansa flight delay, but still will never use a car rental company like this.

Habe ein Mietwagen in Kroatien gehabt. Es wurden 1000€ auf der Kreditkarte gesperrt was ja auch ok ist. Auto wurde einwandfrei wieder abgegeben Dich die Kaution nicht frei gegeben. Habe mehrere Emails geschrieben und angerufen aber alles ohne Erfolg. Jetzt sind 4 Wochen vergangen und das Geld wurde von der Bank wieder frei gegeben. Einfach nur unverschämt und vor allem auch auf nichts zu reagieren!!!!!
Lasst die Finger weg!!!!!

They are thieves and fraudsters carjet and Europcar snd keddy
They are thieves and fraudsters, and their treatment is bad. I will tell all my friends about my story, that you stole my money and I did not return it, and you did not give me the car, you fraudsters, and I will go to the police. There is no credibility . in dealing I reserved a car yesterday and the car was not given to me, and I want my money back immediately, or I will go to the police to open an investigation in order to recover my money because you defrauded me of my money and did not give me the car that I booked

Randoshkahakim92@hotmail
0032470557603
CJT-73814390
I swear to gold if carjet dont

I swear to God, if you do not return my money to me or give me compensation for my loss and not receiving the car, I will expose you and tell my story onsocial media and go to the police station to file a report against you, you thieves, fraudsters

Keddy / Europcar Bristol airport.They tried to charge me for a 15cm surface scratch
I had taken photos on collection and could prove scratch already there
I have hired cars for years all over Europe. This is an old trick . Very very poor behaviour. Don't trust them

Scam artists. I was given a car that was heavily scratched all over. I barely drove the car and several days after I returned it I received an email saying I'd scratched it in two places and they were charging €1,400 for repairs. I didn't cause the scratches and I would bet any money that no repairs, with the money they stole from me, have or will take place.

We gave the car up at 6:00 AM and the Europcar station in Tallinn, Estonia, was not open yet. The Europcar parking lot was full so we had to leave the car in front of other ones. We explicitly asked the employee upon pickup if an external car wash was needed upon return, as we stayed in the countryside where some road are unpaved. We were told that no car wash was needed. The shocking surprise was upon receiving the final invoice! I took several photos to of the exterior to document all damages upon pickup. The final invoice claimed a the lower part of the front bumper was scratched during the rental and several photos were given as evidence. The car was not washed by Europcar before assesing any damage and clear residues of mud and dirt (seen in the photos) were claimed to be scratches! This behaviour of Europcar is fraudulent and highly unprofessional. We are expected to pay additionally ca. €190 (the rental price was ca. €280) for pseudo damage! We filed a written complaint to the team in Estonian (as my wife is a native), which was reject after 72 hours. They insisted there were scratches on the bumper. This is an unbelievable scam and i will make everything possible to warn friends and family from this company!

Leider kann ich keine gute Bewertung hinterlassen für die Mietwagenbuchung. Auf Sylt hatte ich einen Mietwagen gebucht, und Aurum Cars war nicht mehr da als wir angekommen sind, obwohl ich auch die Flugnummer angegeben habe. Dadurch sind mir Taxikosten in Höhe von 100 Euro entstanden die nicht erstattet werden. Der Flughafenmitarbeiter sagte sogar dass der Anbieter der Mietwagen schon seit Stunden weg wäre. Einfach zettel hingehängt: Aufgrund starker Verspätung sind wir nicht mehr da (dabei waren es 4 min...) Erst am nächsten Tag den Mietwagen erhalten, und dann war der Mitarbeiter noch sehr frech, er wolle schließlich auch mal Feierabend... wow.

1 Star feels too generous. Booked through BSP Auto which clearly specific the insurance excuses (no additional coverage, as I always choose).

On pickup, the agent upsold us on the sly with an insurance package more expensive than the rental itself, at no point "offering" it, but quoting it as "included as standard". Being in a rush to settle a crying baby we didn't do due diligence on the paperwork flashed in front of us for a signature.

Cue checking out the car...dirty and flashing an oil warning light. 30 mins later we were in a new car, smaller size than booked but automatic so quoted as an upgrade which it certainly wasn't.

Then the final invoice came, with the additional (unwanted) insurance and a premium location charge (note that this pickup was a shuttle bus away from Stansted airport, I've never paid this charge for in-terminal picks, pure hoax charge too).

Customer Support wanted to hear nothing of it, my word is worthless (I'm only the paying customer), the rental agent is beyond question.

Needless to say, last time I'll be using Europcar or Keddy as they sometimes hide themselves behind

Faeces & mould covered car seat - over-charged, REALLY BAD !!! Please avoid if you can. We hired through carjet, we used the Europcar desk in the terminal and Keddy was who the contract was with. We waited 30 minutes at the rental car for a car seat (pre-booked) when it came it was chewed by rodants, caked in old food, had rodant faeces in it, it was damp and mouldy. It ruined our holiday, the man in the rental said it's all we have take it or leave it (handed me a blue roll of tissue and cleaning product and walked away). Beyond the worst service and getting and apology or refund since has proven a nightmare!!!

Hier wird man nur Abgezockt! Unseriös! Man hat ein Auto über Booking.com gemietet, bekommt vor Orat aber ein Upgrade untergejubelt! Bodenlose Frechheit! Nie wieder Europcar und Keddy!

This Keddy by Europcar Costa Rica charges $4500 for the rental deposit. I canceled the booking 3 mins later when I realized this because I do not want to pay this high deposit amount and was charged $15. I was not made aware of the exorbitant deposit nor the cancellation fee before I booked (or maybe I just didn't see it). Oh well, I just gave this company $15 for nothing. What a "scammy" way to make money. Very shameful.

We were very sceptical reading the reviews of Keddy Car Hire but given the price, thought we'd take the chance and are SO glad we did. Collecting the car from Geneva airport was very easy - we just went to the wrong side of the airport initially but no drama. The car was great! We also upgraded to a larger car just before the trip and this caused no issues. There was a little bit of damage but they pointed that out to us pre-collection. We returned the car after 5 days within the timescale and that was that....no issues, no scam, no extra charges. 3 weeks after arriving home we received an email to say we had a speeding fine and they paid this straight away and notified they'd be taking the payment from our pre-charged card. Again, no scam, no added fees. I just really can't complain and would absolutely use them again

Son unos ladrones , soy Argentina, en la página me mostraba valor argentino, pagué con tarjeta Argentina y me facturaron en dólares con el impuesto país.
Son unos ladrones, obviamente iré con la justicia a realizar reclamo.

Gave my pre booked car away in Geneva then charged me double the price for a worse car. When I correctly expressed my dissatisfaction and questioned this, an aggressive Frenchman called Frederic told me I have to pay it or have no car and I have no other options as I’m stranded. This is what you should expect from Europcar. When I went into the garage there were at least 8 cars of my category sat waiting there that I could have had - I had reserved the car afterall! Very dishonest and unpleasant company - avoid at all costs. Clearly this is a scam company - they don’t respond to upset customers and don’t care less as long as they extort you for all they can

Ich habe kein Fahrzeug erhalten.Die sehr unfreundliche Dame im Büro Nerja/Europcar sagte sie habe kein Auto für uns.Gar keins.Ich solle mich an den Vermittler Do you Spain wenden.
Dieser verlannte natürlich eine Bestätigung von Karry.Nach 4 Wochen und vielen Telefonten und Mails denn endlich eine Bestätigung.
Doch mein Geld habe ich trotzdem nicht zurück.Also bezahlt für ein Fahrzeug,das ich nie erhalten habe.
Kann nur abraten.

Booked a Keddy rental online then phoned the telephone number on the confirmation email. I called to clarify some information. The guy who answered, said this is Europcar. He said Keddy was a third party company and he couldn’t help. I explained about the telephone number being the same as Europcar but he didn’t want to know. I’ll never use Europcar or ‘Keddy’ again.

I recently hired and prepaid for a hire car at Tenerife airport. On collection the car was not of a similar type or as ordered I.e. a BMW2 series or similar it was a minibus. The mini bus was much too big for two people & I refused the vehicle. No offer of the BMW or similar or even a smaller vehicle was made. The only offer was to upgrade at a cost of £221. There was obviously a mistake made in the Keddy/Europcar booking office process. The agent was rude, aggressive, most unhelpful & threatened to call the police if we did not accept the offer or leave the office. After waiting two hours in the queue & after a long flight I felt I was blackmailed into accepting/had no choice but accepting the upgrade. I have not had any response From Keddy Customer Services or received a refund for the extra cost of the upgrade.

What a scam!!! Do NOT rent from this or any affiliated car rental company!!! We prepaid for our car and it was not available when we arrived in Cancun. They up-sold us on a bigger vehicle because they said they no longer had a compact car available. That was the same story we heard from others who rented a car. None of us had much choice because you are stuck out in the car rental area with no option. They pushed and pushed and then conned us into buying more insurance. Everyone we talked to that rent a car in Cancun was ripped off. Take the bus or hire a driver or whatever but don't rent from these con artists. Arggg. What a terrible way to start a vacation.

Grosse arnaque!! Nous réservons en ligne le 01/11/22 en payant un acompte de 150€. Le solde de 337€ doit être réglé à notre arrivée à l’agence Keddy by Europcar de Cancún. A notre arrivée à l’aéroport de Cancún nous mettons 15 minutes à trouver la navette pour l’agence. Arrivés à presque minuit, je présente mon e-voucher au loueur qui me demande ma carte de crédit pour la caution. Ce dernier me dit que ma carte n’est pas recevable car carte de débit et non de crédit. Du coup il me dit qu’il peut me faire un contrat avec ma carte mais qu’il faut que je souscrive toutes les assurances pour un montant total de 2000€ pour 11jours. Après négociations le prix tombe finalement à 800€ (sans tenir compte de l’acompte versé). Résultat, nous avons refusé cette extorsion et avons préféré prendre un taxi pour notre hôtel et réservé auprès d’un autre loueur qui lui n’a posé aucun problème (Hertz). Réclamation faite auprès d’Europcar en attente de remboursement.