Outstanding Service! K Charles collected a large shipping container for us from Scotland and delivered it to Kent. Great communication throughout on what ended up being a tricky situation with the... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Used them last month and honestly couldn't be more relieved. There were some initial hiccups with the collection window getting pushed back, but they were straight on the phone, kept me updated thro... Näytä lisää
Yritys on vastannut
Excellent service from K Charles. From the moment we made our enquiry, Victor was outstanding. He kept us updated throughout, maintained excellent communication, and was always on hand to help, even w... Näytä lisää
Yritys on vastannut
I have started using KC charles recently to assist with my transport in the UK and europe. Patrick has been superb very knowledgable, and on the ball with my requests. We have a good working relations... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
K Charles Haulage is a fast-growing, technology-driven and sustainability-focused logistics company providing reliable UK and European haulage services. We specialise in nationwide domestic transport and long-haul European freight solutions, delivering efficient, secure and cost-effective logistics for businesses of all sizes. Founded in 2017 in the United Kingdom as a family-owned business, K Charles was built on years of industry experience and a commitment to quality service. Since then, we have grown rapidly expanding our team tenfold and operating a modern fleet that moves goods across the UK and Europe daily. We provide specialist haulage services tailored to individual business needs, and we are proud to have partnered with leading brands such as Next and Asda, while continuing to build long-term relationships with respected companies across multiple sectors. As recognised members of BIFA (British International Freight Association) and the RHA (Road Haulage Association), we operate to the highest professional and regulatory standards, reinforcing the trust and reliability our clients expect. Why choose K Charles Haulage? - Highly competitive quotes - Loyalty & Referral Rewards Programme - Real-time load tracking for full transparency - Dedicated customer support team available 7 days a week - Personalised logistics solutions tailored to your business At K Charles, customer satisfaction is at the heart of everything we do. From your first enquiry to final delivery, our experienced team manages your haulage operation with precision and care, ensuring a smooth, stress-free experience every time.
Yhteystiedot
Hermitage Lane, Aylesford, ME20 7PX, Kent, Yhdistynyt kuningaskunta
- 01622 262 262
- enquiries@kcharles.co.uk
- kcharleshaulage.co.uk
Domestic and International Haulage
4,9
Erinomainen
114 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good service and price
Good service and price. Keeps you updated all the time.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä K Charles Haulage Ltd
Thank you for taking the time to leave a review. We’re delighted you had a positive experience and appreciate your trust in our team.
Superb Service, Great Team
K Charles Haulage exceeded my expectations. The team was professional, friendly, and very organized. Everything was delivered safely and on schedule, which I really appreciated. A great team which I will be using again.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä K Charles Haulage Ltd
Thank you for taking the time to leave a review. We’re delighted you had a positive experience and appreciate your trust in our team.
I had a great experience with K Charles…
I had a great experience with K Charles Haulage Company. They arrived on time, handled my items with care, and made the whole process completely stress-free. I WOULD DEFINITELY USE THEM AGAIN.
18. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä K Charles Haulage Ltd
We’re grateful for your positive feedback. It’s great to know our team delivered the service you expected. Thank you for choosing K Charles Haulage.
Using KCharles Haulage has been a great…
Using KCharles Haulage has been a great experience from start to finish. They’re reliable, easy to deal with, and always keep me updated on delivery times. Everything arrives on schedule and in perfect condition, which gives real peace of mind. It’s clear they genuinely care about their customers and the service they provide.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä K Charles Haulage Ltd
Thank you for your kind review. We truly appreciate your support and are pleased to hear you were happy with our service. We look forward to working with you again.
I have worked with Victor at KCharles…
I have worked with Victor at KCharles for a while now and cant recommend enough. I often end up with last minute deliveries, that he always finds transport for, he keeps me updated with the status and KCharles is always my go to. 5* service
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä K Charles Haulage Ltd
We’re grateful for your positive feedback. It’s great to know our team delivered the service you expected. Thank you for choosing K Charles Haulage.
Retail Stock & logistics Management Manager
Always provides the YMCA England & Wales a great service and value for money, would highly recommended to the charity sector.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä K Charles Haulage Ltd
Thank you for your kind review. We truly appreciate your support and are pleased to hear you were happy with our service. We look forward to working with you again.
Exceptional Service
Here at Flexicon Europe we are very lucky to have KCharles as one of our main Logistics Partners.
Sometimes, at very short notice, they regularly ship for us domestically, anywhere within the UK but equally to much farther EU destinations.
Anything from small pallets to large bulk handling moving equipment weighing tonnes.
Highly competitive in price and equally important delivery times I can honestly say they have not let us down once.
Communication with their team, including Peter & Suzanna is fast, effective and always positive.
Already transporting for us in 2026 we look forward to another fantastic year!
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä K Charles Haulage Ltd
Thank you for your recommendation. Providing reliable and efficient service is our priority, and we’re pleased this was reflected in your experience.
Top class service.
We have used KCharles for our haulage requirements both nationally and with internationally imported goods for the past 6 months, and absolutely could not fault the service if we tried.
Any problems that come up are dealt with efficiently by our contact Victor, their pricing structure is reasonable and reliability is guaranteed. We would recommend them to any of our clients.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä K Charles Haulage Ltd
Thank you for taking the time to leave a review. We’re delighted you had a positive experience and appreciate your trust in our team.
Glasgow pipework move
We've used K Charles to transport some pipework put of Glasgow. It was a great experience. We were informed throughout amd the booking process was easy.
Amazing service and we'll definitely come back for our next move!
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä K Charles Haulage Ltd
We’re grateful for your positive feedback. It’s great to know our team delivered the service you expected. Thank you for choosing K Charles Haulage.
EXCELLENT COMPANY TO WORK WITH!
We have used KCharles for a few years now as they are extremely reliable, turn up as planned and go above and beyond to fulfil our requests. Communication with all there staff is excellent, they are very friendly and respond quickly to emails. Also there prices are very competitive, fantastic company to work with!
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä K Charles Haulage Ltd
Thank you for your kind review. We truly appreciate your support and are pleased to hear you were happy with our service. We look forward to working with you again.
The company failed to deliver my…
The company failed to deliver my pallets and charged me £500. The company didn't bring the right pallet truck and then failed to deliver.
Do not use this company, they should have offered a refund. This was not adequate. Told them the pallets weighed a tonne. Didn't do their research or ask me what kind of pallets were used.
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä K Charles Haulage Ltd
Thank you for your feedback. We take all reviews seriously, as they help us maintain transparency and improve our service. However, we must address several inaccuracies in your recent statement to ensure the full context of the situation is clear.
Regarding the Access and Condition of the Goods
Upon arrival at the site, our driver found that the pallets were not only severely water damaged but also positioned in a way that made delivery impossible. In the freight industry, pallets must be accessible from at least one of the two sides (forkable) for a standard pallet truck to engage them. However, in this instance, the pallets were stored down the side of the house, with some facing the building and the rest blocked by a fence. Given the location and the damaged state of the pallets, it was physically impossible to move them.
Regarding the Pallet Truck
We want to clarify that there is only one type of standard pallet truck used in the industry for deliveries of this nature. The correct equipment was brought to site; however, as mentioned above, no equipment can access pallets that are blocked or damaged.
Regarding the Charges
You mentioned being charged £500. In reality, our policy states that if a driver arrives on site and the goods are not ready or accessible, we charge a 100% fee for the wasted journey and operational costs. However, because we were aware that you were purchasing the goods from a third party, we made a significant goodwill gesture and only charged 50% of the total amount. We did this specifically to help mitigate your costs, even though the issue was related to the condition and placement of the goods provided by your seller.
We understand that this was a frustrating experience, but the failure to deliver was due to the state of the pallets and the restricted access at the property, not due to a lack of effort on our driver's part.
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