Zapp Arvostelua 

302
•
TrustScore 2/5 tähteä

1,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

On the app it said 20 minutes delivery at 5am. It's been over an hour since I ordered? Only reason ordered was due to jet lag and flight landing early hours of morning. Its quicker to go down the shop... Näytä lisää

Saanut 1/5 tähteä

Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terr... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

This company is awful. Set up a dark supermarket in a residential area and regularly dump waste, crates, delivery boxes on the street. Not to mention the delivery vans trying to drive down a narrow me... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I received expired, hard bakery items and requested a refund. After refusing Zapp credit, I dealt with TARICK, who closed my ticket without resolving it. When I reopened it, he claimed he had proce... Näytä lisää


Yhteystiedot

1,8

Välttävä

TrustScore 2/5 tähteä

302 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

1,8

Kaikki arvostelut

(302)

12 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great service another great app giving…

Great service another great app giving quality goods and prices

2. maaliskuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there,
Thank you for downloading our app and sharing your feedback. We’re delighted to hear that you enjoyed our service. We certainly hope to deliver for you again soon!
Thanks,
The Zapp Team

Saanut 5/5 tähteä

Great service

Great service, fastest delivery in London

28. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there. I’m glad to hear you’re happy with our delivery times! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team

Saanut 5/5 tähteä

Best customer service I’ve ever had.

27. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there.
Thank you for the kind words about our customer service. It’s great to hear we’re exceeding your expectations, we have big plans for Zapp and we’re not stopping any time soon.
We look forward to delivering for you in the future!
The Zapp Team

Saanut 3/5 tähteä

Great concept and team, but let down by app and high prices

The customer support team are very helpful, and delivery is normally fast. But this is the second time that my order has been sent to North London by an error in the app. My address is clearly South London (postcode is south, and there is a note saying to check it’s definitely going to my neighbourhood). But the app keeps making this error. Prices are also higher than other apps I’ve used, but I came back to Zapp for the 24/7 delivery as we’re currently isolating. It’s a shame the app lets down what could be a great service - must be really frustrating for the team. Hopefully the new update will help - I feel bad for the poor driver who went all the way to North London!

26. helmikuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Incredibly quick and great value for…

Incredibly quick and great value for money with a wide selection of goods.
Great vegan options too.

25. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there. I’m glad to hear you’re happy with our delivery times and our catalogue selection! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team

Saanut 1/5 tähteä

This company is awful

This company is awful. Set up a dark supermarket in a residential area and regularly dump waste, crates, delivery boxes on the street. Not to mention the delivery vans trying to drive down a narrow mews street and damaging walls, plants post, car etc or their drivers hanging out smoking weed. Single handedly turned a nice residential mews street into a wasteland. Zero accountability. Avoid.

25. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there.
First of all, please accept our apologies for the inconveniences this has caused you.
We would like to have more information so we can look further into this situation and put it right. Please email us directly at putitright@tryzapp.com, I'll make sure to pass your feedback onto the appropriate team.

We look forward to hearing from you. The Zapp Team

Saanut 5/5 tähteä

£10 free! MH72ZQ3

Join me on Zapp and get £10 free!

Zapp delivers your favourite drinks and grocery essentials in minutes, 24/7. Click on the link below or enter my referral code MH72ZQ3 when signing up!

22. helmikuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

great service

great service, quick delivery and great customer service

21. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there. I’m glad to hear you’re happy with our service and delivery times! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team

Saanut 5/5 tähteä

I love Zapp

I love Zapp! First time ever having to cancel order! Customer service staff who helped was absolutely lovely! And to top it off Zapp credited me! Literally best service and I will continue to use despite delivery hiccup today! Made no difference to service previously received. Top notch always. Thank you Zapp

20. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there. Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. We look forward to serving you in the future! The Zapp Team

Saanut 5/5 tähteä

Zapp’s service is first class

Zapp’s service is first class. If they are late they always credit my account. Their delivery guys are always friendly and do their job with care.
The customer service team are always attentive and helpful. I hope the company goes from strength to strength, they really are a good company 👌

19. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team

Saanut 5/5 tähteä

Super Fast Delivery

Fast delivery, friendly riders and service. Great drinks and snacks

16. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team

Saanut 5/5 tähteä

Absolutely love Zapp!

Absolutely love Zapp! Their whole ethos is so spot on - from only using paper bags and having their entire fleet of delivery drivers use electric bikes, to stocking a huge range of vegan and B Corp products, their approach is so refreshing. To add to this, their customer service is absolutely flawless, if only all businesses could replicate this model!

15. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there.
Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements.
We look forward to delivering for you again soon!
The Zapp Team

Saanut 5/5 tähteä

Zapp is my favourite new service

Zapp is my favourite new service. I chose them over other similar services because I read that they employ their own drivers and they have a great selection of grocery items which are very reasonably priced with quick and affordable delivery times/fees. I had a really positive experience when things didn't go as planned with my order.

15. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there.
I’m glad to hear you’re happy with our delivery times! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again!
The Zapp Team

Saanut 5/5 tähteä

Great service

14. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there.
Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. We look forward to serving you in the future!
The Zapp Team

Saanut 4/5 tähteä

I started using this app like a month…

I started using this app like a month ago, and they've always gotten my order right... tonight however it was a mess... the delivery guy came without my order... but I called and everything got sorted out very quickly... Do not get me wrong... I absolutely absolutely love this app a 1000% I can recommend it to anyone anyday, everyday❤

14. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there.
I’m so sorry to hear you’ve had issues with your order - this is not the customer experience we strive to achieve. I’ll be sure to pass your feedback on to the appropriate team. We look forward to delivering for you in the future.
The Zapp Team

Saanut 5/5 tähteä

Great service Great choice

Great service
Great choice !!!
Thank you

14. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there.
Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon!
The Zapp Team

Saanut 5/5 tähteä

Just wow!

Just wow!! I have been using Zapp since they first started & I’ve been so impressed with the service! Fast delivery times, really lovely drivers (happy, courteous & kind)! Great products too - top of the range salmon, milk - all of it - pretty much anything you like! The genius behind this business needs a lot of praise! They obviously go above & beyond! I had an order this evening that came with a valentines card! Wow! But also you get little treats each time your order arrives - mainly in small packets of candy kitten sweets which are delicious & vegan! I wonder if for those that aren’t sugar happy like me, might want an alternative though…just to reach out to everyone’s taste / requirements of food choices/allergies/preference! But I have told so many of my friends about this app & they’ve been balled over too! Also - there maybe times they can’t fulfil the order & replace with something else, or if an item has been forgotten, they give you credit! I had an order where an avocado wasn’t there & they put £5 on my account! Or only one time when order was late (only by 15 mins / which is so rare), they put £10 credit)! Seriously great love behind this & lots of attention to detail with marketing, choice of products, getting the drivers to carry out their lovely & kind mission. -also great value for money! What more can I say! A* 10/10 from me!! Well done guys!!!!

12. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there.
Thank you for the kind words about your experience with us. We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. If you have any suggestions, please reach out to me at putitright@tryzapp.com so we can pass this on to the relevant team. We look forward to future orders with you!
The Zapp Team

Saanut 1/5 tähteä

Driver almost hit 6 year old girl

Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terrible service and would report him if Zapp actually had any customer service worth the name. Don't use these guys and try to find a more reputable service!

9. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi Adam, first of all, please accept our apologies, we're really sorry to hear what happened.
We would like to get some more information on this so that we can put it right. Please email us directly at putitright@tryzapp.com, as we would like to look into this situation and make it up to you for the experience you've had, and we'll make sure we go above and beyond to do so.
We will also ask Trustpilot to contact you for more information, this is so that we can investigate and find a resolution for the feedback you have given.
Thank you,
The Zapp Team

Saanut 5/5 tähteä

This is the best delivery platform in…

This is the best delivery platform in the all UK

6. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there.
Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon!
The Zapp Team

Saanut 5/5 tähteä

Amazing!

Amazing selection. Comes extremely quickly and the drivers are always great.

My fav delivery service 🏅

5. helmikuuta 2022
Oma-aloitteinen arvostelu
Zapp-logo

Vastaus yritykseltä Zapp

Hi there.
I’m glad to hear you’re happy with our service! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again!
The Zapp Team

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