On the app it said 20 minutes delivery at 5am. It's been over an hour since I ordered? Only reason ordered was due to jet lag and flight landing early hours of morning. Its quicker to go down the shop... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terr... Näytä lisää
Yritys on vastannut
This company is awful. Set up a dark supermarket in a residential area and regularly dump waste, crates, delivery boxes on the street. Not to mention the delivery vans trying to drive down a narrow me... Näytä lisää
Yritys on vastannut
I received expired, hard bakery items and requested a refund. After refusing Zapp credit, I dealt with TARICK, who closed my ticket without resolving it. When I reopened it, he claimed he had proce... Näytä lisää
1,8
Välttävä
302 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Overlast om 3.00 s nachts
Om 3.00 ‘s nachts aanbellen bij het verkeerde adres. Ik schrok me te pletter! De eerste keer aanbellen heb ik laten gaan, waarschijnlijk dronken lui dacht ik. Daarna werd er nog twee keer aangebeld, dus ik maar open gedaan en bleek de bezorger verkeerd te staan. Om 3.00 ‘s nachts kan je echt niet bij het verkeerde adres aanbellen. Ontzettend slordig! Leuk dat mensen 24/7 boodschappen kunnen bestellen, maar maak er niet andermans probleem van.
15. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi Lia,
Mijn naam is Britt en ik ben een Supervisor bij Zapp's Customer Support.
Dank je wel voor de review die je hebt achtergelaten over jouw bestelling. Jouw feedback is voor ons van onschatbare waarde, omdat we streven naar de beste ervaring voor onze klanten.
Ik zag in jouw review dat er midden in de nacht bij jou is aangebeld. Ik vind het enorm vervelend dat je een teleurstellende ervaring hebt gehad door een fout van ons. U kunt daarom bij uw eerste bestelling bij ons een €5 credit krijgen. Deze vind je in de app onder credits. Je kunt deze direct bij de eerstvolgende bestelling gebruiken.
We wensen je een fijne dag! :)
Het Zapp Team ⚡
Extremely bad service.
Extremely bad service.
I was one of the first regular customers of Zapp delivery. I remember when I met two representatives on the street they advertised Zaap delivery and also I took a gift from them. I checked my address but the first time they didn't deliver in my area but after a little time they started to deliver.
WHAT HAPPENED. Long time around 4-5 months I very often did delivery with Zapp but suddenly they just stopped.
Made an impression on me that they had and still have many advertisers anywhere, why?
I'll never be again your customer.
I think I'm not alone in that.
Best wishes.
26. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi there,
Thank you for taking the time to leave a review. Unfortunately, we occasionally have to adjust our coverage areas and it looks like we are no longer delivering to your location. Stay tuned on our Instagram (@tryzapp) for future updates, and sorry for the inconvenience this may have caused,
The Zapp team
Seems like the company is sharing…
Seems like the company is sharing customer credit card data !
24. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Thank you for leaving a review - please can you reach out to us directly with further details at putitright@tryzapp.com, so we can work with you to investigate this fully and resolve the issue as quickly as possible.
We take security and data protection at Zapp incredibly seriously: we never share personal data with external parties and have a range of anti-fraud and security measures as well as a specialist team in place, and always follow industry best practice. Suspected fraudulent activity can be caused by a number of factors, including external causes. In the meantime, we would therefore advise that you also contact your bank and monitor for other transactions you don't recognise.
We'll be looking out for your follow up message, and thanks again for bringing this to our attention,
Team Zapp
Awful since they’ve had competitors
Awful. Not the driver, it wasn’t his fault. But the customer service and the system they use is absolutely awful! Took my rider to the wrong place twice!! Even with the address clearly stated, apparently Zapp is the only “convenience” delivery service that has the worst Sat Navs in the world. Sending the poor rider to a place that literally does not exist, when my home is just down the road. I had to scream at the top of my lungs at 3:30 am just to get his attention so he could come the right way. I’m now waiting 10 days for a refund that is YOUR doing, nobody was there to pick up my call, your bot was dismissive and rude. Honestly, your riders are better off elsewhere like Gopuff where customer care and rider care is a priority. Sincerely, F you.
22. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
We’re sorry to hear about your experience and value your feedback. At Zapp, we strive to adhere to the highest standards of service for our customers, as well as caring for our riders.
On this occasion, it appears that we have failed to live up to those standards. It would be helpful if you could provide further information so we can look into this in more detail, to ensure this doesn't happen again.
Please send your order number, email that is registered on Zapp and your address to putitright@tryzapp.com
We'll be looking out for your follow up message,
Team Zapp
Fraudulent transactions from my Bank account
19.4.22 & 20.4.22 fraudulent transactions by this company. Today HSBC stopped another transection at 5.14am and sent me fraudulent notification then only I checked my account. I found that two more transections money on 19.4.22 & 20.4.22 have already gone out of my account. Now bank will investigate.
This seems like a Fraudulent company or probably poor online security for customers or corrupt staff or their friends etc.
21. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Thank you for leaving a review - please can you reach out to us directly with further details at putitright@tryzapp.com, so we can work with you to investigate this fully and resolve the issue as quickly as possible.
We take security and data protection at Zapp incredibly seriously: we never share personal data with external parties and have a range of anti-fraud and security measures as well as a specialist team in place, and always follow industry best practice. Suspected fraudulent activity can be caused by a number of factors, including external causes. In the meantime, we would therefore advise that you also contact your bank and monitor for other transactions you don't recognise.
We'll be looking out for your follow up message, and thanks again for bringing this to our attention,
Team Zapp
Had a few fraudulent transactions…
Had a few fraudulent transactions related to this company - the firm is selling stuff to scamamers who stole money from my account and Zapp did not verify the details! Not trustworthy company
12. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Thank you for leaving a review - please can you reach out to us directly with further details at putitright@tryzapp.com, so we can work with you to investigate this fully and resolve the issue as quickly as possible.
We take security and data protection at Zapp incredibly seriously: we never share personal data with external parties and have a range of anti-fraud and security measures as well as a specialist team in place, and always follow industry best practice. Suspected fraudulent activity can be caused by a number of factors, including external causes. In the meantime, we would therefore advise that you also contact your bank and monitor for other transactions you don't recognise.
We'll be looking out for your follow up message, and thanks again for bringing this to our attention,
Team Zapp
Zapp delivery driver abusing old lady
Zapp delivery driver has entered the estate through the Exit, old lady has asked him next time to use the entrance. Driver went mad! Called her old B**c* and said shut up. Driving on the pavement and not following the road rules.
31. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi there,
Thank you for your feedback and alerting us to this incident, which we’re currently investigating. We’re shocked to hear of this behaviour and we’re very sorry about your experience.
At Zapp, we strive to adhere to the highest standards of service and interactions with our customers and the local communities that we serve. On this occasion, it appears that we have failed to live up to those standards.
We take feedback like this incredibly seriously and we’ll be taking steps to ensure that we do better in future.
Thanks again for reaching out
The Zapp Team
Quick delivery
Quick delivery, friendly driver and the complimentary sweets bag is a nice touch!
29. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi there,
Thank you for your feedback about our service.
We’re pleased to hear that you enjoyed Zapp’s service and we look forward to delivering for you again soon. Your feedback is highly valued.
Thanks!
The Zapp Team
BEWARE
BEWARE - Zapp delivery driver videos customers as they answer the door. Customer services has not responded to complaint and ignores subject access requests.
24. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi there,
Thank you for taking the time to download Zapp and leave a review. We’re sorry to hear about your experience and we take your feedback very seriously.
At Zapp, we have a zero tolerance policy for the inappropriate use of personal recording devices while our riders are out delivering for our customers. Only for health and safety reasons do we allow our riders to keep their personal devices on their person, and we do not permit the recording of any customer or customer property. We have notified the appropriate team to help ensure this does not happen again to you or to another customer.
Please email putitright@tryzapp.com so we can look into this further and hopefully put things right.
Thanks again for your feedback,
The Zapp team
Amazing company well done stands up for…
Amazing company well done stands up for what is right. Have my custom.
19. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi there,
Thank you for downloading our app and sharing your feedback. We certainly hope to deliver for you again soon!
Thanks,
The Zapp Team
Terrible Service
Terrible Service. Delivery was longer than stated and
incorrect items sent.
17. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi Julian,
Thank you for using Zapp and leaving a review. We’re sorry to hear your order arrived late and with incorrect items.
We aim to make all of our deliveries within 20 minutes, and flag extended delivery times in our app when we know that isn’t possible, such as due to severe weather conditions or exceptionally busy periods. While the majority of our deliveries are actually made within 10 minutes, as you’ll appreciate, rider welfare is a priority at Zapp and we always want to ensure your order is fulfilled in a safe way.
We are continuously looking at ways to improve the experience for our customers and your feedback is highly valued. Please email putitright@tryzapp.com so we can make it up to you - and hopefully deliver for you again soon.
Thanks,
The Zapp Team
Thoughtful and empathetic staff!
Football fans have completely taken over this trustpilot page with their untruthful reviews… not cool!
My experience with Zapp has been nothing short of amazing. I’ve never known of a company who will go out of their way to notify you via call and email that your order is even just a few minutes late.
Thoughtful and empathetic staff. Keep up the good work folks!!
16. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi there,
Thank you for sharing your feedback about your experience using Zapp. We’re so pleased to hear that our customer service exceeded your expectations. We’ll be sure to pass your feedback on to the team.
We hope to deliver for you again soon!
Thanks,
The Zapp Team
Missing items and First offers(10£ Off…
Missing items and First offers(10£ Off on first order)not available becouse my cod is expired when I’m just create the account 5 minutes ago,service very bad
15. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi there,
Thank you for downloading Zapp and leaving a review. We’re sorry to hear that your first time voucher has expired. Please use ZAPPTEN to enjoy £10 off your first order, when you spend over £20.
We hope that’s solved the problem. If you’re still having issues, please reach out to us on putitright@tryzapp.com and we’ll look into this further for you.
Thanks,
The Zapp Team
Amazing
Amazing customer service, lovely app, great staff
13. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi there,
Thank you for your feedback.
We’re pleased to hear that you enjoyed Zapp’s service and we look forward to delivering for you again soon. Your feedback is highly valued.
Thanks!
The Zapp Team
Always great delivery from these guys
Always great delivery from these guys, pricing and charges have changed recently but overall still a handy service.
11. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi there, thank you for leaving feedback regarding our prices.
We try to stay as competitive as possible when it comes to pricing, and our pricing is generally more in line with convenience store pricing than a regular supermarket chain. This allows us to finance the delivery of your order vs. you having to go to a supermarket, while also paying our staff in a fair and ethical way.
We’d love to hear more feedback and learn which products you'd like to see priced more competitively. Please reach out to us at putitright@tryzapp.com and we’ll make sure to pass your feedback on to the pricing team.
We look forward to hearing from you!
The Zapp Team
Efficient customer service
Efficient customer service. Thank you
9. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi there,
Thank you for your feedback about our Customer Service team.
We’re pleased to hear that you enjoyed Zapp’s service and we look forward to delivering for you again soon. Your feedback is highly valued.
Thanks!
The Zapp Team
fast and reliable service
fast and reliable service. not only on delivery also on dealing with any issues with orders.
7. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi there,
Thank you for downloading our app and sharing your feedback. We’re delighted to hear that you enjoyed our service. We certainly hope to deliver for you again soon!
Thanks,
The Zapp Team
Very fast Delivery !
5. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi there,
Thank you for your feedback.
We’re pleased to hear that you enjoyed Zapp’s service and we look forward to delivering for you again soon. Your feedback is highly valued.
Thanks!
The Zapp Team
Great service, fast delivery.
I have been using Zapp for the last 7 months about every forthright and apart from one ocassion, I am very happy with the service and speed of delivery. Though the range of products is not huge, I can always chose everything I need. Keep up the good work, Zapp!
4. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi there,
Thank you for your feedback.
We’re pleased to hear that you enjoyed Zapp’s service and we look forward to delivering for you again soon. Your feedback is highly valued.
Thanks!
The Zapp Team
Brilliant Service
Brilliant service - cannot fault it. The speediest service I have ever received + my favourite selection of products. To be quite honest I've become addicted and don't know what I would do without Zapp now!! 10/10
3. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zapp
Hi there,
Thank you for downloading our app and sharing your feedback. We’re delighted to hear that you enjoyed our selection of products. We certainly hope to deliver for you again soon!
Thanks,
The Zapp Team
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