The ordering process is great, and delivery is fine, but returns another story...I wanted to return and the options were an issue, but I've given the shoes away, or gifted to others. The pay monthly... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Prices and styles are spectacular for low to middle income individuals. Amazing mark Downs. I just wish they will think more about us. Women size 12 and 13. We do exist absolutely! Our sizes are... Näytä lisää
Ich war jahrelang zufrieden, bis ich bei der letzten Bestellung etwas zurück schicken wollte. Es war nicht möglich einen Retourenschein zu generieren. Nach fast 2 Monaten Kontakt mit dem Kundenservice... Näytä lisää
I was happy, and excited to get such a great introduction deal, but had no idea it's a $50 per month shoe club you sign up for to purchase, (and hoops to jump to get out of you remember to). I don't k... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä JustFab US
Yrityksen kirjoittama
JustFab is the leading fashion-subscription ecommerce site and lifestyle fashion brand that offers members an engaging and personalized shopping experience.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and customized selection of shoes, handbags, jewelry and denim. Members have exclusive access to fashion tips and content, clickable style boards to shop complete outfits and the team of JustFab fashion consultants for expert advice.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and customized selection of shoes, handbags, jewelry and denim. Members have exclusive access to fashion tips and content, clickable style boards to shop complete outfits and the team of JustFab fashion consultants for expert advice.
Yhteystiedot
800 Apollo St, 90245, El Segundo, CA, Yhdysvallat
- 866-337-0906
- justfab.com
3,4
Keskitasoinen
27 t. arvostelua
On vastannut 37 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Frustrating
It's frustrating when if you go back a step it sends me to the end of the category rather than back to where I was. I have to start over after every look at my bag
18. syyskuuta 2025
Vastaus yritykseltä JustFab US
Hello Heather,
We understand how frustrating it can be when navigating through our website, especially when you find yourself sent back to the end of a category instead of returning to your previous spot. Your shopping experience is important to us, and we appreciate your feedback regarding this issue. We will send you a private message right away to address this promptly.
Best,
Allison
Not worth it!
Not worth it. My card was charged $50 for a "member credit". Selection is terrible, and basically the same repeated items you see on Amazon. I opted to buy a pair of Jeans that cost $30. You cant use the $50 credit for $50 worth or merchandise, only one item, nor does it cover taxes, shipping, or a tariff cost... so I ended up having to pay an additional $15 for those items, on top of the "member credit" so I ended up paying $65 for a pair of $30 jeans. Cancelling my membership immediately. Don't waste your time with a membership. Not worth it AT ALL!
10. syyskuuta 2025
Awesome smooth process can’t wait to…
Awesome smooth process can’t wait to get my boots they look so cute
10. syyskuuta 2025
Love shopping here for some great deals…
Love shopping here for some great deals and Great Shoes!
7. syyskuuta 2025
I like the boots I’ve purchased
I like the boots I’ve purchased, the VIP, the items on sale. Thanks to the government just no longer in my budget. 😢
8. maaliskuuta 2025
I can't wait to use all my credits and…
I can't wait to use all my credits and cancel this subscription. It's a robbery to charge $49 a credit and then say a pair of shoes is either $10 or 1 credit. The absolute most idiotic logic ever. I liked when you could use your credits for the dollar amount. Now this site is claiming some mid quality shoes are worth $80 but somehow you're always selling them for $10 on sale. How does that work? SCAMMERS
4. syyskuuta 2025
Vastaus yritykseltä JustFab US
Hello Tracy,
We genuinely appreciate your feedback, as it helps us understand our members' perspectives and improve our services. We understand that the current structure of our VIP membership and credit system can be confusing, and we truly apologize for any frustration this has caused you. We will contact you via private message shortly to address these matters immediately.
Best,
Allison
I have been a VIP member for a long…
I have been a VIP member for a long time and I love it❣️ I like to let my credits add up and then place a big order. And it's so easy to skip a month if you want. 🥰👍
3. syyskuuta 2025
I haven’t made an order in a while but…
I haven’t made an order in a while but decided to use my credits today. However I noticed that I am being charged a tariff on top of being taxed. I will be closing this account if I’m being charged tariffs.
3. syyskuuta 2025
Vastaus yritykseltä JustFab US
Hello Shawnte,
Thank you for taking the time to leave a review. We're sorry to hear about your experience. We understand your concerns regarding the additional charges and tax/tariff fees. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Great choices and prices and customer…
Great choices and prices and customer service via chat was quick, easy and very helpful
2. syyskuuta 2025
The prices have really gone up
The prices have really gone up, I used to be able to buy a pair of boots for $39 including shipping. Now I am paying $49 and $15 in extra charges. I am going to cancel my subscription
1. syyskuuta 2025
Vastaus yritykseltä JustFab US
Hello Denise,
Thank you for reaching out to us and sharing your concerns regarding the recent price increases. We truly appreciate your feedback, and we sincerely apologize for your frustration of seeing prices rise, especially when you have been a loyal VIP member. We strive to provide the best value possible, and we regret that we fell short in this regard. We will contact you via private message shortly to address this matter immediately.
Best,
Allison
Quick checkout
1. syyskuuta 2025
Awesome sales
They give you great value for your membership and as I long as I remember to opt out after the 1st of the month then I don't have to pay for the membership if I am not going to use it.
15. lokakuuta 2024
The skip payment I don’t think you…
The skip payment I don’t think you should have to cancel your account or you will be charged $49.50 between the 1st-5th of the month. Ridiculous
1. syyskuuta 2025
Vastaus yritykseltä JustFab US
Hello Ermagene,
Thank you for writing us a review. We understand how frustrating it can be to navigate the payment process, and we appreciate your feedback regarding the skip payment feature. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I've been with your company since 2013.
I've been with your company since 2013.
Then you changed your policy. And I lost my vip points. This change should not have affected the long time members. So your company really just stole my money. I truly loved Just Fab and your fabulous styles. But now I'm just trying to use my few points and close this account out.
1. syyskuuta 2025
Vastaus yritykseltä JustFab US
Hello Yvette,
We're sorry to hear about your experience and the frustration caused by the policy changes. We truly value your loyalty and understand how disappointing it is to lose VIP points. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I love your selection I made one…
I love your selection I made one purchase but have 28 great grandkids to shop for so will try one and will see the product then go from there
1. syyskuuta 2025
je ne comprend pas pourquoi vous me…
je ne comprend pas pourquoi vous me charger 7.95 de taxe sur 9.95 de transport
31. elokuuta 2025
Vastaus yritykseltä JustFab US
Bonjour Claudine,
Merci de nous avoir contactés et d'avoir attiré votre attention sur ce point. Je comprends votre inquiétude concernant la taxe de 7,95 $ sur vos frais de livraison de 9,95 $. Notre équipe du service clients vous contactera prochainement par e-mail pour vous aider.
Cordialement,
Ivy
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