JustFab US Arvostelua 27 053

They used to be a good company, but times have changed. It's impossible to get ahold of customer service now unless you call and wait on hold on the phone line for a long time. You used to be able to get in touch with them 24/7 through their chat feature, and it still advertises itself as being that, but I waited over 24 hours for a response before giving up and calling.

They no longer send emails reminding you about upcoming monthly credit charges, so my account got overdrafted by the surprise charge, and there's no way to "skip the month" in advance, you have to do it every single month through their site. The only other option is closing your account. Additionally, the cost of "vip credits" has gone up to $50 dollars, which is outrageous considering these aren't designer or high-end products, they're imported from China just like most things in the US, and one pair of shoes shouldn't have a pricetag of $50+. They also put the price of tariffs on the customer, despite/in addition to the rising costs on their site, so it's become incredibly expensive to shop there.

As customer service, like most companies they outsource to other countries. Which in it of itself isn't necessarily an issue, but it means that everything is done overseas by someone who doesn't even necessarily know the system, much less the website. I called to ask for a refund on the purchase of a vip credit so it wouldn't overdraw my account as I keep a tight budget, and was told that they "couldn't offer a refund" because "the refund system wasn't working." I can't think of a single explanation or issue in which that is not either: a load of BS meant to keep money in their pockets, or a answer by someone who doesn't know how to use the website/operating system and is only paid to answer phones, not offer solutions. I have forgotten to skip the month once or twice in the past, and never had a problem getting the charge reversed before it finalized in my account.

I'd advise others not to shop here unless they want to play Russian Roulette with their money and instead go to a physical store or a site with robust customer service and honest business practices.

For the third time in a month and a half they have taken a £39 ‘membership’ payment from my card WITHOUT my authorisation, despite me closing my account in 2021.

Beware of this company it is a scam and they will retain your financial information to pull from when their funds are low. If you look up the companies recent lawsuits you’ll see how much they were fined and suddenly a lot of ex-customers have started being charged again. This is blatant fraud and I have registered their behaviour with both my banks fraud team and my local police cyber fraud department. Avoid at all costs.

Return the payments you keep taking fraudulently, and delete the bank details of old customers, when an account is requested to be closed you have no right to retain that information to take fraudulent payments hoping people won’t notice.

Ich war jahrelang zufrieden, bis ich bei der letzten Bestellung etwas zurück schicken wollte. Es war nicht möglich einen Retourenschein zu generieren. Nach fast 2 Monaten Kontakt mit dem Kundenservice haben sie mir immer noch nicht weitergeholfen, ich sitze jetzt auf den Sachen die nicht passen. Schade dass mit langjährigen Kunden so umgegangen wird. Hab jetzt gekündigt.

Product is great but Customer Service is terrible. You join a VIP and then they expire in one year. You then place an order after you have a few VIP's and they do not use your oldest VIP; they use the current one so then the older ones expire. Also I do not understand how a credit expires 1 day before it is issued.

The store JustFab is a scam. I have never placed any orders, I have never bought anything. And they constantly try to take money from my bank account. It’s impossible to stop them.

This store keeps charging me for a subscription that I NEVER ASKED FOR.

I bought it once and never saved my card on the website, but somehow they have my data saved and keep stealing money from my account.

Don't buy anything here on this site, you'll have a headache for the rest of your life.

Criminals criminals criminals scammers scammers scammers return my £39 how do you go about scaming and grading people I have reported my bank as scam I bought a boot 2 years ago and I stopped why after 2 years you steal from me no ways refund immediately refund immediately criminals I need my money thieves you can’t be rich by scamming others,who are you justfab what right do you have to my account after two years thieves when I do t have no subscription with you how please refund thieves I will go to all social media platforms refund my £39 now thieves

I would give JustFab ZERO stars if at all possible - please be sufficiently forewarned to not do business with this fraudulent company as it is a verifiable hoax and is clearly operating a scam.
A member since 2016, I had always been pleased with their products' style, quality and price points until recently. The price structure now is a $49.95 monthly subscription fee, the value (VIP credit) of which can be used on only ONE item. Since most of their offerings are now severely discounted items obviously recycled from previous months, most price points range from and average of $10 - $25, thereby losing value and being out of pocket approximately $25 -$40 for each item purchased. The credit, adding insult to injury, is that taxes and shipping costs aren't cover by the remaining value of credit, increasing the amount paid out=of-pocket.
The 'straw that broke the camel's back' for me comes as I had put my subscription on hold because of the same model I had been noticing lately - the identical, tired-looking selection items at deeply discounted prices for which I'd have to use my whole $49.95 VIP credit. However, my subscription wasn't paused and instead I was charged $49.95 for the months of August 2025, September 2025, October 2025, November 2025. When I flagged this activity, I attempted to utilize their chat option however no live agent was ever available which led me to the insane carousel of calling (sometimes waiting forever for a representative to answer, despite calling all hours of the day). Every time I requested a manager/supervisor (again, this is at all hours of the day) i would be told they were in an 'emergency meeting'.
I finally got an agent on November 7th who said she'd refund me for all 4 months = $199.80 and two days later on November 9th, I did receive a refund for 2 VIP credits =$99.90. I called back several times inquiring as to my other 2 VIP credit amounting to $99.90 as well as was told that the processing time was 7-10 business days and my refund would reflect back to my bank by November 18th and if it didn't, it would be handily resolved. So out out an abundance of caution, I called back today, November 20th and was told twice that managers were in 'emergency meetings' and now to wait until November 27th. When I balked at this audacity and now tired of this very obvious scam that JustFab is openly perpertrating, I asked that the 2 VIP credits be put back into my JustFab account and I'll hold my nose to find something, anything nearly $100 to purchase from their now pathethic selection of shoe, clothing and accessory styles. I was assuered that the 2 VIP credits of $49.95 would be issued back to my account for purchase as the refund back to my bank card was an obvious non-event. The representative said it would take about 24 hours for the reissuance to occur. However, she, despite her kind tone and words, is a fraudster as they all are because I received an e-mail not too long after the call ended that she could not issue the 2 VIP credits to my account because the debited refund is still 'pending'.
I know I've typed and shared exhaustively however its only to echo everyone else who is warning to stay away/divest from doing business with this now highly. flagrantly unethical, fraudulent company. I wouldn't believe anything said by their seemingly friendly, helpful representatives. I wouldn't believe any positive reviews, at least in recent years, as they are very likely written by these same seemingly friendly, helpful JustFab employees.
Next January would've been my 10th year anniversary with the company as a loyal JustFab customer but I have cancelled my membership (and strongly, sincerely encourage other subscribed members to cancel theirs, too) for my sake, common sense's sake and the sake of my wallet, which is now apparently $99.90 lighter.
I do not know whether JustFab's corporate structure or even ownership has changed however, their business modelling is in severe decline.
Not to put too fine point on it but please, please, please: BUYER BEWARE!!!

I signed up for JustFab about 10 years ago and have been skipping after the initial buys, as some of their products are quite questionable. I tried to skip again and close my account, but there was no response on the phone or website. They have suddenly disappeared.

Needless to say, the recent disappearance of this company online has given me a wake-up call about any other subscription that's tied to any financial remedy. I am now out of pocket for £70 because the company just disappeared. I would really like to know how we can address this fraudulent behaviour and be reimbursed.

I would avoid any of these types of businesses in the future.

Didn’t even know I was signed up. Had been getting billed for months. Go on there website to cancel the subscription, there’s nothing. I call them, an answering machine tells me to go to the website(was already there), then afterwards it rings and no one picks up. I called for days. Then I write them two emails, no response for a week. They still haven’t responded. Scam business won’t let you stop your membership.

This company is a fraud. I swear there's been a charge to my account, and I've called them several times to stop the subscription, but it keeps happening. I had a late payment because I thought I'd done my job and canceled it, but they're still charging me, even though they hung up on me. They drive me crazy.

Their app doesn't work and neither does their website. I have a VIP membership and I cannot log into their website/app on my phone, iPad, or laptop. I attempted to contact the company on October 1st and I never received a response. I pay for the VIP subscription and I can't even use it. Waste of money and time. I will be cancelling my subscription if these issues continue.

I am not the only one experiencing this issues. JustFab used to be a well run company.

I am very disappointed with the service I have received from this company. I canceled my membership in 2023, yet I was unexpectedly charged $50. I promptly requested a refund but did not receive a response for over 24 hours. When a representative finally replied, my concerns were not addressed, and the refund was still pending. I followed up a second time, but it took an additional four days for the support team to respond, despite my repeated attempts to resolve the issue. Based on this experience, I cannot recommend this membership, as the customer service and communication have been unacceptable.

I have been trying to get through costumer service for the last week and half to cancel my membership. On the website I’ve searched for the cancel membership and couldn’t find it. I keep calling and all I get is an answering machine that directs your call and no one picks up. I go on live Chat and no one responds back. I am getting so frustrated that I can’t get through.

They have changed their system so you can’t log into your account and instead the button sends you a code to create a new account. Which means you can’t log in and skip the month… Can’t log in and use your points.
I have been trying for 3 days now to cancel my subscription and have been ignored in every way I have tried to contact them. I tried the supposed “24/7” chat multiple times and no one responded, I have tried calling multiple time and been left on hold every time. I tried Facebook messenger and instagram (including screenshots of my attempts to contact them) and nothing.

This is an unethical and disgusting way to “do business”. They clearly know what they are doing. I’ve tried social media as well to see if others were having issues and noticed that justfab has been hiding comments on their instagram. The comments that were previously there asking about these issues are no longer there. Look them up on Reddit and you’ll see many people are in the same position as I am, not able to skip and/or log in to their accounts.

Previously they implemented an expiry for their credits BUT DIDNT TELL ANYONE they were doing it. So if you had any credits you didn’t use they would just vanish. Each credit is worth $49+ (I’m Canadian so it’s actually more). I forgot to skip the month a couple times so I have some credits in my account, but I cannot even use them as I cannot. Log. In.

I am still trying to contact anyone I possibly can to cancel. This has been an insanely frustrating experience and I hope there are severe repercussions for this. They shouldn’t be allowed to be in business as this is extremely shady.

I’ve made a complaint to the BBB and I encourage anyone reading this to do the same. I will be reporting them to any overseeing body I can think of going forward.
The only option I have at this point is to get my bank to block any payments from them. If that doesn’t work, then I’ll have to change my credit card number.

Justfab, you should be ashamed of yourselves.

I had 10 VIP credits. I received a few of them even after skipping the month. Why did they say all 10 had expired. That is $500.00 dollars of my money they took. They should have just given it back to me or let me use it when I was ready. I don't have money to give away. Yesterday on 10/01/25 the skip the month was not working and also this morning. I log back on this evening and hit the skip the month. I have been trying to get through all day with the customer service and no answer still. I want my money. It is not right to take my money.

Over the years I've gotten some cute stuff (and some of what turned out to be not so cute).

Today, I am trying to skip the month and the site is not letting me do it. This is after I've skipped months previously only for them to still charge me the monthly fee. I have been a member for years and I have been apparently GIVING them money as the member fees expire!

I am currently on hold (been waiting 30 minutes!) to cancel my account (because- SHOCKER- the virtual chat isn't working!) I called and the auto voice said it couldn't help me and said it would put me on with an agent. Of course no one came on the line. I called again and have been on hold for 20 minutes.

I have been waiting over 2 weeks for a single pair of shoes. There hasn't even been shipping movement. I got an email saying "your order is almost on the way". The hold times on their 24/7 customer service phone line is abysmal. 30 minutes until I decided to just hang up. Chat doesn't help either it just asked for my email to help and that never happened. I will never recommend JustFab to anyone and I will direct them to Amazon because at least then you get your order within a couple days. If I could give 0 stars I would. What a freaking scam.

So far the offer for first time purchase is amazing I will be shopping if this offer is Liget

The quality and the style of shoes really can use a more updated selection to trending styles and to live up to the 50 charge it's discouraging sending so much when you clearly see the actual cost for the item ends up costing less than $20.