About 2 weeks ago, I purchased a power bank direct from them. When it arrived the outer casing was warped so I immediately contacted them. They told me it could be caused by various reasons one of the... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have a Juice Power Bank that became dangerous within a month of it's warranty expiring (venting noxious fumes while in use). Contacted customer service last week (Monday or Tuesday) to let them k... Näytä lisää
Yritys on vastannut
I have decided to po at a revie because as others have pointed out, customer services is basically non existent. I've purchased 3 power banks and one of them was faulty. I've emailed now a couple of... Näytä lisää
Yritys on vastannut
After contacting juice for a faulty replacement charger have to say their customer service has been extremely efficient! A little late however on getting replacement however it did come and more than... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!
Yhteystiedot
Haslemere Way 10, OX16, Banbury, Yhdistynyt kuningaskunta
- 01295 477 200
- customerservices@juice.co.uk
- juice.co.uk
3,4
Keskitasoinen
288 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Have the most amazing headphones from…
Have the most amazing headphones from Juice! I love them, the battery lasts for such a long time. Also use their chargers & speaker! All great products. Highly recommend.
10. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Great company when it comes to…
Great company when it comes to sustainability. Never had any problem with products. Would recommend.
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
I’ve bought numerous Juice products and…
I’ve bought numerous Juice products and have always been impressed with the quality, durability and affordability. My go to for mobile phone accessories. Love their ethos too.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Best brand on the market
I’ve used Juice products for years -not only for myself but I purchase the powerbanks and cables for all of my staff and we love them. Never any issues with a single purchase. The colour matching to my new phone is super cool. I love how their products don’t use any virgin plastic and I haven’t seen that with any other brand on the market.
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
I was very impressed
I was very impressed with my Juice Bluetooth speaker. I love the design and how easy it is to use. Sound quality is also great. I would definitely buy again.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Vastaus yritykseltä Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Juice 100W power bank
The problem seems to be with the firmware. I bought 2 of these and you never know what their charge status is. They after a couple of weeks neither of them charged to 100% - rarely getting above 85%. Then when displaying something like 31% one of them stopped working because it was flat. Very poor.
Following my review Juice contacted me immediately. They offered to replace the faulty power banks (which I had purchased from a third party) and arranged a collection for the faulty ones. The replacements arrived a couple of days later and a courier collected the faulty ones. The replacements work fine. Juice's follow-up service and attention to detail was outstanding and very courteous and I will definitely buy kit from them again.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Hello Christopher,
Thank you for taking the time to share your feedback about the Juice 100W Power Bank. We're really sorry to hear about the issues you've experienced — that’s certainly not the performance we expect from our products.
The charging behaviour and percentage display you’ve described doesn’t sound right, and we completely understand how frustrating it must be to have two units behaving inconsistently and not reaching full charge.
We’d really like to put this right for you. As a resolution, we can offer you a replacement with a different equivalent model from our range, which does not use the same firmware configuration. This will ensure you receive a reliable unit with accurate charge indication and consistent performance.
Please contact our customer support team at customerservices@juice.co.uk with your Name details and quoting Trust Pilot review, and we’ll arrange the replacement for you as quickly as possible.
We truly appreciate you bringing this to our attention and giving us the opportunity to resolve it.
Kind regards,
Juice Customer Services
Falsely advertised product on the…
Falsely advertised product on the website. Initially I was told they’d checked the batch and I’d missed to find the attachment inside. They then stopped responding until I mentioned Trading Standards. At this point they asked me to send details, all of which had already been sent. They asked for the batch number which proves they can’t have actually checked the product as they had stated. They were never particularly apologetic, they did not acknowledge the faff entailed. I’ve also discovered other people had exactly the same faulty item which they claimed had simply been my mistake.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Hello Rebecca,
Thank you for your detailed feedback and we are very sorry for the confusion about the connector on these headphones.
We have now received the headhones back to our Head Quarters and issued a full refund, which will be sent back to your original payment method.
We have also escalated the matter for further investigation in terms of the description and images on our website.
Once again we are very sorry for the experience you have had and inconvenience caused by the matter.
Best regards,
Juice Customer Services
Oh wow, expensive rubbish
Oh wow, what can I say. I've been buying juice leads from b&m for the last couple of years and each time they don't last, I must have had at least 7 by now, this most recently bought one was only about 3 months ago. God knows why I kept buying them, I don't have an answer, just thought I'd been unlucky, but I've since read reviews and apparently that's the norm, they literally don't last longer than the ones you get from the pound shop. So that's me done with juice, ordered one from eBay now, can't be any worse.
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Hello Laura, thank you for taking the time to leave a review. We’re really sorry to hear about your experience and understand how frustrating it is when a product doesn’t last as expected — especially after giving it multiple chances.
This definitely isn’t the standard we aim for, and we appreciate you being honest about your experience. We take feedback like this seriously as it helps us identify where improvements are needed, both in product durability and quality control.
If you’re open to it, we’d really like the opportunity to look into this and see if we can make things right for you. Please reach out to our customer support team on customerservices@juice.co.uk with a few details about the lead and where it was purchased, and we’ll do our best to help.
Juice Customer Services
Excellent customer service
Excellent customer service, replied within hours of my email and problem resolved.
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Stuck with a faulty product
I bought a long charger cable in August that has since stopped working. I've been trying to contact the customer services team for weeks with no response so now I'm stuck with a faulty product. I could've bought the same quality from Primark for a fraction of the cost. Won't be buying from juice again.
7. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Dear Victoria,
Thank you for contacting us and we appreciate your feedback. We can confirm that your communication has been received, and we have responded to it and sent a replacement out which we hope will reach you very soon!
We will follow up with tracking information on the e-mail we have for yourself.
Sincerely,
Juice Customer Services
I bought a Juice wireless universal…
I bought a Juice wireless universal mobile phone charging pad from Tesco for £18. Total waste of money, the pad would just flash green without charging my phone then would occasionally charge it for a second or 2 before going back to flashing green without any charge.
No issue with the cable or plug it’s the pad itself that was the problem.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Dear Juice Customer,
Thank you for taking the time to leave a review, and we’re really sorry to hear about the trouble you’ve had with your Juice Wireless Universal Charging Pad. That’s definitely not the experience we want for our customers.
The flashing green light usually indicates an issue with the pad recognising a device, so we’d really like to look into this further and get it resolved for you.
When you have a moment, please could you contact our customer support team at customerservices@juice.co.uk with the following details:
A photo or short video showing the issue
The batch number from the charging pad (found on the base or packaging)
Proof of purchase, if available
We’ll be happy to arrange testing and provide a replacement or refund where appropriate.
Thanks again for letting us know — we’d like to make this right for you.
Sincerely,
Juice Customer Services
I am the most loyal juice buyer
I am the most loyal juice buyer. Even though they always fail . Every green cable charger fails after 6 mths. I feel i am constantly returning them to argos who are angels. I buy because they are UK company and stocked by retailers. But i really have to stop this cycle of buy return buy return. Reading the reviews on here are shocking. I know they are under warranty but every single charger I buy i return. I take good care of the cables
7. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Dear Theresa,
Thank you for taking the time to share your feedback, and for being such a loyal Juice customer — we truly appreciate your continued support. We’re very sorry to hear that you’ve experienced repeated issues with our green charging cables. That’s not the experience we want for any of our customers.
While our products are covered by warranty, we completely understand how frustrating it is to feel stuck in a cycle of replacing the same item. Your comments show you’ve taken great care of the cables, and we take that seriously. We are currently reviewing feedback like yours to ensure our products meet the reliability you should be able to expect from us.
We’d really like the chance to investigate this further and help get this sorted for you. If you could reach out to us directly at customerservices@juice.co.uk with details of the product and your experience, our team will be more than happy to assist.
Thank you again for your honesty — it helps us improve.
Sincerely,
Juice Customer Services
Charging leads stop working after a few…
Charging leads stop working after a few months ! I have bought three leads now from Juice of different lengths - all C charger compatible for my iPhone.
Every six months they stop. They work well and suddenly just stop! There must be an inbuilt short lifespan to ensure you buy more.
I’m going to have to put them all into an electrical recycling bank.
Environmentally, it is really poor to have chargers which only lost a few months. They are also more expensive than the unbranded versions.
Right- I’m going to try an unbranded C charger and see how I get on. I’m very disappointed that I spend more on Juice products which don’t last and are not environmentally compatible.
It isn’t even the cost so much as the environmental damage that this company is doing m, by not producing quality products which are long lasting.
Really inconvenient too! The lead suddenly stop charging overnight - you find your phone isn’t charged. How frustrating! Life is difficult enough without all these annoying issues.
First world problems I know, but when you are working daily and you have to keep up with your essential emails, texts and travel, it’s absolutely the last thing you need. I won’t be buying Juice products again. They are just unreliable.
6. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Hello Alexandra,
Thank you for taking the time to share such a detailed review. We’re really sorry to hear that you’ve experienced repeated issues with your Juice charging cables — we understand how frustrating and inconvenient it is when a cable suddenly stops working, especially when you rely on it daily.
Your concerns about reliability and environmental impact are completely valid. Our aim is always to design products that are durable, long-lasting, and responsible, so feedback like yours is incredibly important for us to learn from and improve. This certainly isn’t the standard we want any customer to experience.
We’d really appreciate the opportunity to look into this further for you. If you could please contact our customer support team at customerservices@juice.co.uk
with details of the cables you’ve purchased, we can investigate the issue and see what we can do to help. All of our products are covered by warranty, and we want to make this right.
Thank you again for highlighting your experience — it helps us move closer to the quality and sustainability you expect and deserve.
Sincerely,
Juice Customer Service
Contacted juice as my iPhone cable no…
Contacted juice as my iPhone cable no longer worked and was under warranty still. Contacted customer service with proof of purchase and showed my registered warranty. Took a little while but got a replacement cable through the post today- thank you
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Dear Cathryn,
Thank you so much for taking the time to leave this review! We’re really pleased to hear that our customer service team was able to help and that your replacement cable has arrived safely.
We appreciate your patience during the process and are glad we could get everything sorted for you. If you ever need anything else, we’re always here to help.
Juice Customer Service
Customer Services dont answer calls
UPDATE
After raising a ticket with PayPal, Juice did get in contact via email and to their credit the matter has (fingers crossed) been resolved quickly. They said their telephone systems are broken(???). Anyway to be fair to them I have amended my rating accordingly.
I had a problem with an online order, which could have been easily resolved, however it is not possible to call their customer services team, each time I phone I am instantly disconnected, I have tried phoning over 25 times and it disconnects every time. This is very frustrating. I bought from a registered UK company thinking it would better! Thankfully buying via PayPal has allowed me to process a refund. Therefore I advise you avoid buying from this Juice Uk (also called Gusto Telecom)
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Good afternoon, thank you for your feedback and we are really sorry to hear that you couldn't get through to us. Our telephone lines are working and you can contact at any time if you require any further assistance from us. Many thanks.
4 port travel charger
Bought this product in June ready for a holiday in the USA. Worked well and also, initially, when we returned home. I then found that the 3 pin interchangeable plug wasn’t always making a good connection and the various devices had not charged. I contacted Juice, provided all the product details, and they sent a replacement which arrived a few days later. Couldn’t fault Juice for their speedy response to my complaint, first class.
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Pick’n’mix earphones
I bought the white pick’n’mix earphones as my other brands were broken. For the amount of money I paid I was pleased with them. They were comfortable to wear and I even forgot I had them in my ears on a long journey. Sound quality was good for the price I paid. Very pleased.
9. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Product broke down within warranty…
Product broke down within warranty period. Contacted company who replaced item after I provided details of fault and proof of purchase. Good customer service.
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Great Service, Recommended
I had an issue with a device I had purchased from TK Max.
My return date had expired with them.
I contacted Juice via e mail. I supplied details, images and explained what the issue was.
I had a prompt response with advice to try and sort the issue.
Unfortunately the device still had an issue. I contacted Juice again , a replacement was sourced and is on the way.
Many Thanks' Juice.
Regards John T
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
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