Great communication. Well packaged even included gift box and bag. Pendant was lovely. Only negative was it was a lot smaller than expected but probably my fault as did not check dimensions
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Had seen Jools advertised on John Lewis Pendant is beautiful excellent quality Thrilled with the purchase
Absolutely beautiful necklace received, the picture really does not do it justice, it’s even nicer in person! Quick delivery and beautifully presented in a box, with the lovely surprise of free earrin... Näytä lisää
Yritys on vastannut
Just received these stunning earrings, superb quality, the hinged movement in the lower larger stone makes them absolutely dazzle! They are chic, unique and are going to make a fantastic gift. The pac... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä JOOLS By Jenny Brown
Yrityksen kirjoittama
British-born Jenny Gliksman and her Peruvian-born husband Poldi spent many years overseas, predominantly in Africa, before establishing their jewellery business in the UK in 1998. With a strong background in jewellery and design from Poldi’s South American roots the company has grown steadily over the years and has a contemporary and eclectic collection of beautiful jewellery with designs to suit all tastes.
In 2002 IMPACT DESIGNER GALLERY was opened in their home base of Wilmslow in Cheshire and with collections of jewellery from other small designers this complements their own brand of JOOLS by Jenny Brown® which is fast becoming a respected name in the high quality fashion jewellery market.
Being a small and flexible company we are always open to requests and commissions from customers and strive to continue supplying an interesting mix of beautiful contemporary jewellery with new collections being added throughout each year.
Yhteystiedot
69 Wilmslow Road, SK9 3EN, Wilmslow , Yhdistynyt kuningaskunta
- 01625 526462
- hello@joolsbyjennybrown.co.uk
- joolsbyjennybrown.co.uk
4,9
Erinomainen
639 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Super quality and chic style…
Thank you for continuing to have wonderful affordable jewellery on your site. I love the choice and the super quality. My purchase will be a present, it will go into your amazing packaging.
My feedback is a hundred percent positive. Wishing you continued success. Your delivery is always something lovely to look forward to.Thank you.
19. marraskuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
Thanks for taking the time to review us Jackie , appreciated
Vastaus yritykseltä JOOLS By Jenny Brown
Thanks Martin
Great Service!
Great service. Beautiful earrings plus a free pair! Delivered quickly. I didn’t get the free gift bag but the box they arrived in was very nice.
12. marraskuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
Thanks Cindy , note the gift bag ahs to be selected, feel free to ask for one should you required
Brilliant customer service
Brilliant customer service, I had received the wrong size ring - not sure if my mistake or theirs, but within 2 days I received the correct size, included was the envelope postage paid for me to return the other ring. No problems a very easy return without any issues.
I love the ring looks very expensive 😊
3. marraskuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
Thanks Kaz, rings can be tricky but we have an excellent system to ensure you get the right size , glad it looks expensive , our rings we believe are the best quality around
My daughter loved her gift.
I bought this as a special present for my daughter and she loved it. Very impressed with how quickly they were delivered and how nicely the earrings were packaged. Free studs was a nice touch too.
10. marraskuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
Thanks Phil , main thing is your daughter loved her jewellery , thanks for shopping with us
Me pendant was much smaller than it looked on lines came promptly
My items came promptly, beautifully packaged, but were much smaller/less substantial than l expected
6. marraskuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
Hi Karen ,we appreciate your feedback as a repeat customer. The earrings you ordered at the same time had a model picture, but the pendant didn't and we understand this makes it hard to visualise size. That's why we are working to have all items on a model for a real life view of the item. This was a clearance item that we didn't prioritise for a model shot. If you are unhappy with it please return for a refund
Always packaged well.
Always packaged well.
Beautiful jewellery
Lovely ring and free earrings
6. marraskuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
thanks denise we value your continued custom
Fabulous company 5 star
Lovely communication re my order fabulous packaging looks amazing and the necklace is lovely
27. lokakuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
Thanks Michelle , appreciate your kind feedback
No response to emails. Awaiting refund please!!
Emailed several times over a few weeks and still awaiting a response and my refund... Thankfully I have paid for tracked delivery so I have the proof you have received it. Please respond to me or at least action my refund!
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä JOOLS By Jenny Brown
please supply is with your order number and feel free t contact us , this is always the best way to resolve any issues rather than post poor reviews . We have telephone and an email to contact us. 100's of other customers have had a good experience with us
Beautiful earrings just as I thought…
Beautiful earrings just as I thought they would be, exceptional packaging and very efficient service and shipping, thank you.
10. lokakuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
Thanks Collette, presentation is important too so we are delighted you are happy with your experience
My wife was very pleased with the ring…
My wife was very pleased with the ring I bought her for our Wedding Anniversary. I was pleasantly surprised with the free gift of matching earrings, which make it more wonderful.
17. lokakuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
Perfect Michael , so good to hear she was happy !
Everything from product quality &…
Everything from product quality & ordering is top marks
13. lokakuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
Greet to hear Christopher
Vastaus yritykseltä JOOLS By Jenny Brown
Thanks Ruth , prompt delivery is key for us
Loved the first ring so much that I bought a second!!
I’ve just bought another stackable bubble ring and it’s as beautiful as the first! I bought my first ring a month or two ago - which is great quality and fitted just as expected - and decided a second ring to stack on top would complete the look I was after… it’s perfect! Thank you JOOLS by Jenny Brown 🤩
13. lokakuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
Thanks Alison
Just what I wanted
Just what I wanted, great quality, delivery promised kept, my wife loves it. !
13. lokakuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
Great to hear James
Wonderful service as usual
Wonderful service as usual. Beautifully packed. A pleasure to buy from your company. Thank you
Marion
13. lokakuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
Thanks Marion ,
Amazing well made jewellery
I had been away on holiday and lost my silver heart necklace originally a Jools purchase from John Lewis.
Thrilled to find it again . Beautiful jewellery. Arrived well packaged
8. lokakuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
Glad you got your replacement Beverley and thanks for coming to us
Fantastic company
Beautiful, well made jewellery - had a slight colour issue between rose gold earrings/necklace - was sorted out professionally and promptly by Andrew in customer service, who went above and beyond to accommodate me. I was delighted with the service - didn't realise old school customer service like this still existed!! Would definitely recommend and will be buying from Jenny Brown again in the future!
11. lokakuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
They should be the same colour, we are happy to assist
Beautiful rings
Beautiful rings, I bought 2, one was too small, they sent the next size up without having to pay again and a pre paid label to return the smaller one, fantastic customer service, will definitely buy again
15. syyskuuta 2025
Vastaus yritykseltä JOOLS By Jenny Brown
Thank Caroline, look forward to it
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