Jon Richard Arvostelua 

I placed an order for some jewellery on Friday 22nd July. After I placed the order the earring where reduced by 20%. I had not yet received my order so asked for a refund for the price difference but they have refused. Many jewellery companies, such as H Samuel, Ernest Jones, Pandora etc. refund the difference if the price is reduced within the returns window. I would save your money and buy from a decent company, with proper customer services policies.

Really bad quality jewellery. I Brought the disco ball earrings and the backs didn’t fit the earring properly, therefore they kept falling out, luckily I was at home but after replacing the backs the pin pulled away from the earring

I ordered a pendant necklace with ear studs as a birthday present for my friend but unfortunately the size of the jewlery is extremely small; the quality of the material is very poor. Very disappointed.

Ordered a bracelet as a gift for a friend on 19th Jan received on the 25th. The bracelet looks far better than the photo on the website and an excellent price too. Thank goodness I stumbled across this gem of a company (no pun intended). Would highly recommend

Ordered some jewellery Tuesday, delivered on Thursday on normal delivery. The necklace and earrings I ordered where even better than the pictures of them online. Very good price. Would highly recommend

If your considering buying anything from Jon Richards I would totally recommend. Love the items I buy from here always literally never disappoints. Also it arrives quicker then expected everytime therefore it’s great for gifting.

Item did not show up on time even after paying for express delivery.

Customer service did not reply to me when I asked about the delivery.

I'm the past I have had no problem with their quality items

I recently purchased a bracelet for my mum from Jon Richard and when it arrived, it was not the bracelet I had chosen. I contacted customer service who allowed me to return the item and receive a refund. It turns out it was a mistake on their website and they no longer had the item in stock. One of their team contacted the buyer for me and sourced the bracelet which they then sent to me with their compliments - requiring no payment.
Their service was phenomenal and I will absolutely buy from them again. Thank you so much!

I’ve returned my item. It’s been way over two weeks, stilll not received my refund.
They don’t have a customer call service. They don’t respond to my emails.

Lovely jewellery and perfect customer service!
I received my item which had an error on the engraving, I contacted the company via email late at night and had a reply back first thing the next morning. A new item was sent to me at no cost, 1st class that day. It meant the item arrived in time for the birthday it had been ordered for and removed all stress from the situation.

Highly recommend!

I have several pieces of jewellery from Jon Richard. They have such a lovely selection and everything is perfect for gifts for family and friends and at totally affordable prices. Yesterday afternoon I ordered some earrings, a necklace and bracelet for presents and they arrived this morning. That's what I call excellent service!

Love Jon Richard items and have bought them from other stores for years. Noticed products on own website for a great price and free delivery if over a certain amount, so decided to give it a go. Glad I did, saved a fortune and delivery was lightning fast! Items are beautiful as usual.