SISTERHOOD Arvostelua 

Terrible customer service. Refund took way longer than the estimated time. Nobody got in touch to clarify why. Quality of items is bad for the price, nylon and polyester priced at exorbitant prices.

I discovered this brand on Instagram. I was watching a video about choosing your winter coat and most of the coats featured were at best 80% wool, the rest plastic fibres. Sisterhood had commented that they do 100% wool coats. Sure enough, I found my dream coat, pure wool and only £250. I had a couple of queries which were answered promptly and helpfully and so I made my purchase. I’m delighted to have found this brand and even though I haven’t yet received the coat, first impressions tell me it’s going to be a good’un!

This is a disgraceful store taking advantage of consumers’ ignorance. I ordered an item from their website and paid £4 for delivery. I then decided to return the item and paid £4 to return it, using Sisterhood’s return portal. Under UK law, Sisterhood are obliged to refund the £4 for delivery where an entire order is returned. Sisterhood refused to do this because I did not email them to cancel the contract, but rather used their returns portal. This is illegal, I notified them I was returning the item within 14 days and I returned it. This is all I needed to do. They also took a month to issue a refund when the law states they must refund within 14 days. When I pressed the point with them, they did eventually refund the £4 without conceding that their returns policy is illegal. I appreciate Sisterhood is an independent store, but if you can’t afford to operate within the law, you shouldn’t be operating.

Looks great in photos but the actual quality of the sweater is not acceptable for the price - the collar, trim of the lost shape after a couple of times wearing it. Really regret throwing money away on this

Amazing customer service…. Extremely fast responses!!!! Very helpful and informative and amazing aftercare service too!!!!! I just wish all companies were like these guys definitely recommend them ❤️❤️

A huge thank you to Maddie for her support when I mistakenly received an incorrect parcel from their warehouse! All delivery/return logistics were quickly sorted by her and the warehouse, and in the end I'm so pleased with the Mabe coat. I'm so impressed with how speedily it was all sorted, and will hopefully get some more autumn pieces soon xx

I ordered a few dresses which arrived and were all beautiful! Decided to keep 3 out of the four. I noticed a couple of days after arriving that there was a 25% reduction for the 10 year anniversary. I emailed customer service who agreed to refund the 25% !! great customer service from Maddie who was very kind and helpful. I will be buying more from Sisterhood in the future.I love that they are Ethical and Sustainable and cruelty free and that they’re a UK company , win win ! Only slight thing is for me i wish they did a petite range but i can get the dresses altered :)

Both kind and flexible when it came to a returns issue - quick to respond also which was much appreciated!

I ordered 5 dresses and they arrived quickly and packaged well. I loved all 5 dresses but decided to keep just two of them as I couldn’t justify keeping all five. The designs and fit are really flattering. I also had to contact the customer service team about a discount code query and they responded very quickly and were able to offer me an extra discount on my ordered items. I will definitely be keeping my eye out for the new season and will likely purchase from them again!

I’ve bought a few clothes with Sisterhood and every piece is timeless and such great quality! If you’re looking to invest in key pieces, I highly recommend. The customer service is also great - so helpful, quick to respond and friendly!

Updated review:
Finally received a refund after they discovered this review. The item had been received back to their warehouse on the 16th of July as told by DHL, I left a review here on the 31st of July and they saw and replied back on the 3rd of August with a refund. Happy to have this resolved but won’t be purchasing from them again despite having some nice styles.

Original review:
Still haven’t received my order more than a month after ordering. The item got returned to sender for some reason, DHL said it got delivered they say they’ll process when they receive and yet 3 weeks later I’m still waiting. They tell me they haven’t received. Going round in circles and they don’t say anything useful. Trying to claim back on my bank since they are useless. Will never order from here again after this catastrophe, would recommend others to avoid.

My return was lost in the post by Royal Mail (not Sisterhood's fault at all) and the issue was resolved within hours of me enquiring! They managed to identify that the issue was with the royal mail tracking, that they had received the parcel, and issued me the refund, very quickly and efficiently. Maddie in customer services was super responsive, polite, and very helpful - I was 100% happy with the service I received!

I have enjoyed shopping at Sisterhood for years now and have always found their products to be of really high quality - as well as beautiful! I would thoroughly recommend the brand.

Truly terribly made. Was very happy with my Mira dress. decided to keep it and took all labels off and put it on for first time, it tore at a seam within 2 minutes. for this price I'm shocked. Bad quality.

I purchased a couple of items which were lovely. I had to contact customer service, and the response was quick, professional and really helpful.
Thank you so much.

Great customer service and communication
Beautiful dresses that I have now purchased in another pattern - received so many compliments when I have worn them. Thanks so much

Wonderful customer service— was really responsive and helpful!

Maddie was very helpful and responded promptly and politely and resolving my issue immediately xx

I was really unsatisfied with the wool jumper I got due to the amount of piling. The customer service experience was really terrible and I eventually got a very sharp email from their founder. I don’t think the quality is worth it for the price tag and not a nice company to deal with.

This was my first time ordering with The Sisterhood and I couldn’t be happier. I’ve bought the Violet slip (black polka dot). I initially enquired on Instagram when the dress would be restocking and got a response straight away. I dealt with the lovely Maddie also who kept me updated with my order throughout the whole process to make sure it got here in time for an upcoming wedding. She and the team have just been so kind and helpful I cannot fault them. Every step of the way I have felt incredibly looked after. The dress is so soft and comfortable and looks so so chic! I will definitely be back in the future. Thank you xx

I would not recommend this company and would strongly suggest shopping elsewhere.
I returned a full order using Sisterhood’s returns process, and the return was received on 20th March. After weeks and weeks of chasing, I finally received my refund on 8th May.
Throughout the process I was given inconsistent explanations about what had and hadn’t been received, and at one stage delays and handling were blamed on internal staffing/training issues, which I do not think is appropriate to tell the customer about.
I did eventually receive the refund, but only after a huge amount of unnecessary stress and escalation through my bank. Overall the experience felt very unprofessional and left me with little confidence in the company.