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My work coach Samantha at Stamford Job Centre is awful!
I had a job trial in Grantham 20 miles away around the same time as my universal credit appointment, which I messaged her about and she was well aware of and even processed my travel fuel expenses for me and then she sanctioned me because I failed to attend my universal credit appointment!
The worst work coach I've had and have tried to change but unfortunately I can't but will keep trying!

Completely unless service from Palmers Green JSA. If I could give 0 stars I would - I signed on for 2 weeks in total, during the first week I wasn't paid and was only entitled to 1 weeks JSA while unemployed. Luckily when I went to the initial sign on meeting after calling them to chase the appointment I informed my advisor that I found a new job and I'd like to cancel my JSA benefits which she said she would. Unknown to myself the advisor did not do her job and did not follow the cancellation process and they kept paying me past the JSA claim date in access of £400. This was no fault of my own and was the advisors error. A few months down the line I started getting threatening letters in the post requesting the money - I made a stage 1 complaint in regards to the situation and was told I still need to pay it back. Luckily I am in a position to pay back the amount but the lack of care and disregard from these incompetent employees is frankly shocking and can land people that are looking for a job in more debt, debt collectors chasing them for payment and even their credit score being affected. Absolutely useless people unfortunately people can't stay away when they need help from this service ut unfortunately they just don't care about their employees lack of care shows in their sheer incompetence.

Chorley Job Centre boss accused me of working while claiming benefits as someone reported me I asked who she cant say I ask for details about it she cant say then she brags about someone who was caught claiming while cutting the hedges of their mothers garden and removing her benefits and laughed, I said I can bring bank statements to show you I dont work she said I will be too busy to look at them. I had to hand my bank statements to somone else that worked there to clear my name. I never got an apology. I reported it to Gov.uk and they said ok and thanks for your call.

They don't help to find a job. The person who served me today didn't even speak english for God's shake. I am sure there are many native english speaker looking for work, who can do it right. She sounded rude as I didn't understand what she was saying. Maybe is a cultural issue but this is not representing this country, no english and no manners. This country is no more the charming culture that attracted visitors in the past.

Worse than useless. They know nothing about jobs, nothing about the job market, have no access to training, no contacts in industry. What's the point of driving 15 miles to be asked if you've applied for any jobs this week. It costs time and money and has a negative impact on mental health. The only thing it does is proves I am in the country.
This is a prime example of a job that really shouldnt exist. Tax payers pay the wages of these 'advisors'. They could, and should, be replaced by a computer terminal. The buildings could be closed and the terminals placed in bus shelters or something. I bet it would save hundreds of millions each year, which could then be spent on training and employment schemes.

Sean the advisor at Workington Job Centre has guided and supported me throughout the last few months giving me time and patience to be able to move forward through a difficult time in my life
He used his knowledge and skills to make sure I was seen and heard and achieved what I set out to do.

They treat people with disrespsect, lack of disipline and respect for people.

Dont waste your time with these clowns there in it for money they have no interest.

I asked to change my work coach and they're not even replying back my work was rude too me and the manager is taken he side over mine I asked to be change my work coach because she keeps pushing me when they're know what going on at home

Staff have always been great when helping me with UC. I work full time but don’t make enough and they always are professional and understanding. Can’t thank them enough. I go to the Ipswich Job Centre Plus

Kevin Dyer, my good friend from many moons ago, we both live in recluse, we need our money and we need it bad, on a better note, the security are friendly and offered us a cigarette.

I visited the job centre and mentioned I have an interview they said they will assist with costs, never received anything even after sending information.
The trip to my interview is nine hours away and has now been changed to Thursday.
Sent journal messages, no reply!

Very frustrating and dehumilating.

They duplicate my account and booked me for short 5 min consultation.Afterwards, they told me this booking never should take place ,its their mistake as I have consultation at Job Center in April so for next one I am eligible in AUGUST!!!! I was frozen shocked saying in the same time they still will provide support .When I asked them Im looking for a course they said they can not help me .I had to make phone calls that day to find out why I have not received a email from consulation.Finally ,I have found out they where blocking mine communication with the their career advisor themself but never admitted that .
The system is against the people who are on benefits, they do what they can to make it harder for you to make you come back to work!!!!

Ive had nothing but a terrible experience at the Spalding job centre, the guy on the door, very polite welcoming and friendly however ive had to now report 2 members of staff to their managers for how rude they have been & frankly unhelpful. The manager steve has reassured me that he would discuss this with both members of staff as they were actually offensive. Ive only had to sign on for 2 months as i moved here recently & lost my job. VERY DISAPPOINTED.

If I could give 0 stars, I would. I have NEVER had a single positive experience with the job centre. I've been made to feel like a criminal scamming benefits, like I'm lazy, stupid, or overdramatic. The last time I had to claim, it was because my ex partner had assaulted me at my work, and I was forced to elave: when I recounted this to my assigned worker, I got upset and ended up shedding a few tears. He looked absolutely horrified, wouldn't look me in the eye, and changed the subject as quickly as possible. He made me feel like it was all for a sympathy show, and couldn't wait to get me out the door - no empathy or kindness whatsoever. I've had instances where I've requested my claim be closed, and assured that it was all done, only to be contacted a year later saying that I owed the DWP over £700 due to an error on their end. Yet I was still expected to pay it back. I've even had encounters where they called me to say 'Hey, you're entitled to X payment' and I've outright told them that I don't want it because I know it'll come with strings attached, and will likely bite me later down the line. The worker insisted it was all fine and I was legally entitled to it - guess what happened? Turns out I wasn't, and am now expected to pay it back again! When I queried it, a load of confusing jargon was thrown at me, to the point I got so worked up and confused that I just had to accept what they were telling me and pay them back money that I was supposedly entitled to. Communication was always an uphill battle, with nothing ever made clear, and a lot of the time I couldn't even understand the person I was talking to due to their accent/lack of English skills. I was always so worried about offending someone over this, that I didn't even feel I could ask to speak with another person without judgement, so often left appointments utterly confused and none the wiser as to what I was told. This 'service' is utterly disgusting, and I have never found decent work through the job centre - only ever off my own back. I don't know a SINGLE person with a good word to offer the DWP, and judging by the other reviews left here, I'm not surprised as to why. Get your act together and do better! Absolutely disgusting.

It would help to have staff their trained and up to date. After being made redundant applied the following day as redundant. It took one month to be processed and an appointment made. The staff seen my cv advised I could go for a job due to experience....explained my grades weren't high enough. Was advised a new store was opening locally in about a months time...when I checked online that store had been open for months. After I had secured a job I went to the centre to let them know, due to being so close to the pay deadline at work I told to come back in 2 weeks to sign off. I have since received a letter stating I now owe so much back or court action may be taken. I phoned on 3 occasions and explained NO ONE CALLS Back even after it's been escalated twice to an emergency call back.

I attend the job centre because I have to even though I have a job and a young child and I have to bring my daughter with me and she does find it hard to stay still , some of the staff are very unfriendly and rude.
Also I have always found my own jobs and the job centre had never found me a job

The entire set up and staff are not fit for purpose. It' a joke. They only send you letters which arrive 5-10 days after whatever it is they're telling you about. They make you attend appointments in person even once you've found a job and told them about it. You cannot contact them in any other way than phoning them and being on hold for minimum 30 minutes, whatever time you call. You can apply for jobseekers allowance online but nothing else at all is online, they don't confirm you're appointments in writing at all.
You have to call to tell them you've got a new job over the phone, and still have to go to your next appointment and tell them again in person at your and still they send you another payment, which they'll no doubt ask me to return, and they've sent me a letter saying I've not attended another appointment 2 weeks into starting my new job, which took 5 days to arrive, which is the fastest letter yet. To start with they never told me about the appointment because it obviously shouldn't have been made after I told them I was starting a new job 4 days after the previous appointment . And secondly they didn't tell me they'd made the appointment, so there was no option to tell them it was a mistake and I wouldn't be attending because I would be working. Sounds like neither the person on the phone or the person in the actual job centre I saw properly processed the fact hat I have job. I was unemployed for the grand total of 3 weeks and have almost wasted more time on dealing with the red tape and incompetence of the job centre than actually finding a job, I've certainly found it a lot more frustrating than dealing with companies and recruiters just not getting back to you. The job centre is the worst government department I've ever had the misfortune to deal with. Everything it does makes it harder for people they are supposed to help.

Absolutely shite, sorry but this is the worse place to visit if trying to find a job, they will leave you feeling crushed depressed and hopeless, they never show up to the scheduled phone call appointments, leave you waiting half an hour and then ask you why you didn't attend???? Stupid pathetic system

The lady who dealt with my query, Maggie, was an absolute diamond. Held very good conversation, very engaging and helpful and if I had any queries in the future I’d definitely be happy to approach Maggie.

Job centre is a waste of people’s time and money. All they are interested in is checking if you have been job seeking, so as to ensure you remain eligible for the pittance of JSA.
No help to find jobs which may be suitable. No courses or support.
5 months out of work following redundancy and all the jobs applied for and any interviews have been found by myself.