Purchased an glass oil lampshade after braking the one we had. The chosen lampshade was packaged well and delivered quickly and efficiently by a reputable delivery company. The product fits pe... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
John Moncrieff Lighting Ltd is the place to go for fine lighting. The Victorian oil lamp globes we less expensive than any of the same model I've seen. Customer service is excellent. I will continu... Näytä lisää
Simple and easy to order, great customer service responded quickly to my query and kept me updated until order dispatched. Order tracked and delivered within 2 working days. A very Happy Mother in Law... Näytä lisää
Was looking for a replacement glass chimney for a antique wall light. Google kept directing me to Amazon & would have to be shipped from either the US or China. I came across John Moncrieff Lighting.... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
John Moncrieff is an independent lighting specialist, offering a beautiful and unique selection of contemporary and traditional lights. We also offer a repair and restoration service to both individuals and companies, bringing your precious heirlooms back into action.
Yhteystiedot
Unit 11 Clashburn Road Bridgend Industrial Estate, Kinross, KY13 8GB, Kinross, Yhdistynyt kuningaskunta
- 01577864870
- amy@jmoncrieff.co.uk
- jmoncrieff.co.uk
4,9
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721 arvostelua
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Really amazingly packaged
Really amazingly packaged, and if ever you have to call customer services and absolute delight to deal with. Will buy again and again and would recommend anybody.
4. tammikuuta 2026
Vastaus yritykseltä John Moncrieff Lighting Ltd
Thank you for the review — great to hear the packaging and customer service stood out. We appreciate the recommendation and look forward to supporting you again.
Your service was excellent
Your service was excellent, from start to finish. A fantastic range of products and fairly priced.
Beautifully packaged and delivered promptly and safely, thank you.
Kind regards Nigel Wharton.
27. joulukuuta 2025
Vastaus yritykseltä John Moncrieff Lighting Ltd
Thank you for the detailed feedback, Nigel. We’re pleased to hear the service, product range, pricing, and delivery all met expectations. It’s good to know the packaging and turnaround delivered the right result. We appreciate you taking the time to share your experience.
Wide choice of glass chimneys which I…
Wide choice of glass chimneys which I didn't expect. Prompt delivery, very well packed. Would recommend.
18. joulukuuta 2025
Vastaus yritykseltä John Moncrieff Lighting Ltd
Thanks for the feedback — pleased to hear the range exceeded expectations and that delivery and packaging were spot on. We appreciate the recommendation.
The only acknowledgment of my order has…
I have considered the response from John Moncrieff lighting below and accept that the order date was too near Christmas, as I have already acknowledged, though I failed to see the notice regarding the reopening date. However the response does not address the lack of communication and acknowledgement of the order. I can only suggest that the company also looks at its processes particularly when during a period of shut down and pauses the requests for reviews. This would then not irritate customers.
The only acknowledgment of my order has been the demand for a review. It’s certainly been paid for. Ordered on 22nd of December and didn’t expect a delivery before Christmas, however still haven’t received any goods or any communication from this company. May have put this one down to a rogue company.
22. joulukuuta 2025
Vastaus yritykseltä John Moncrieff Lighting Ltd
Hi Janet,
For clarity, our Christmas operating schedule was clearly communicated on our website prior to and during the festive period. Please note that our business was closed from 23rd December to 5th January, and the last order guaranteed for pre-Christmas dispatch was 18th December.
Your order was placed on 22nd December, outside of this guaranteed window, and during our published closure period. As stated on our website, all orders placed during this time were scheduled for dispatch upon our return, which was today.
We categorically refute the suggestion that this is a “rogue company.” Your order is fully paid, logged, and being processed in line with the timelines we communicated in advance. If you require a specific update, our customer service team is available and happy to assist via the appropriate contact channels.
We appreciate patience during peak seasonal shutdowns and encourage all customers to review delivery notices before placing time-sensitive orders.
Amy Martin
Office Manager
One of the best experiences I have ever…
One of the best experiences I have ever had with a company in UK. They sent the item off same day as per my request and I got it with a 1-day delivery service on a Saturday all the way to London. Extremely good customer service and the Opal Glass Shade I ordered was packed really well and looked exactly as I expected! Will be using again and can happily recommend to anyone after well made glass shades for very competitive prices :)
19. joulukuuta 2025
Absolutely fabulous, friendly company
Absolutely fabulous quality. Great customer services. They couldn't help me enough and are incredibly helpful. If I could give more stars I would. A big thank you to Amy too.
11. joulukuuta 2025
Highly Recommended For Your Period Property!…
The customer service is excellent and this matches their product range too
I would highly recommend them 10/10
17. joulukuuta 2025
My order was dispatched immediately
My order was dispatched immediately, was very safely packed and received at the opposite end of the country at lightening speed.
17. joulukuuta 2025
A prompt response to my enquiry
A prompt response to my enquiry . Very helpful enabling me to place an order.i really felt I was dealing with humans which is quite rare in today’s world . Very deserving of 5 stars
16. joulukuuta 2025
Good service as described.
12. joulukuuta 2025
A fine product delivered hassle free
5. joulukuuta 2025
Glass chimney's came well protected and…
Glass chimney's came well protected and in tact, quick service to.
3. joulukuuta 2025
Great experience. Helpful and correct advice on the…
Helpful and correct advice on the chimney needed, quick delivery and well
Packed so arrived safely. Will definitely use again in need. V g company
3. joulukuuta 2025
Perfect verbal information and prompt…
Perfect verbal information and prompt and efficient delivery.
8. joulukuuta 2025
Excellent service
1. joulukuuta 2025
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