JMOJO Arvostelua 144

TrustScore 3/5 tähteä

3,0

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

UPDATED: They emailed me , said they'd refunded my delivery, as a gesture of goodwill, despite it actually being a legal requirement. Offered me a 15% discount and asked if I'd amend or remove my rev... Näytä lisää

Saanut 1/5 tähteä

Can’t believe they have to review your return request before they will issue returns labels and only give 14 days to return!!! Terrible behaviour especially when they don’t give proper description o... Näytä lisää

Saanut 5/5 tähteä

I had never heard of this company before but googled a green jeans jacket and found what I wanted, sold by this company (so I checked here and found a lot of positivity). It has arrived, much earlier... Näytä lisää

Saanut 5/5 tähteä

Quality of the products one concern the delivery was left at the back of the bungalow in plain sight were on holiday other deliveries are placed in our greenhouse or cold frame if we are not at home b... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Vaateliike

Yrityksen kirjoittama

JMOJO is a online fashion retailer specialising in denim, striving to become experts in all clothing. We design and manufacture all of our products in-house, which means we're able to bring you high quality products at affordable prices. Visit us online and say hello!


Yhteystiedot

3,0

Keskitasoinen

TrustScore 3/5 tähteä

144 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

It arrived on time!!!

Really easy website to use and delivery was brilliant. I would highly recommend this company.

31. tammikuuta 2024
JMOJO-logo

Vastaus yritykseltä JMOJO

Hi Amanda,

Kash from JMOJO here, absolutely buzzing with your 5-star review! Hearing that we delivered on time, provided an easy-to-use website, and offered brilliant delivery makes our whole team do a happy dance. We put so much effort into creating a smooth and enjoyable experience for customers like you, so your feedback absolutely fills us with sunshine! ☀️

It's amazing to know you'd highly recommend JMOJO – that means the world to us! We're always striving to improve, so if you have any suggestions or feedback for the future, we'd love to hear them. Just drop us a line anytime!

Thanks again for choosing JMOJO and for taking the time to share your positive experience. We can't wait to welcome you back soon!

Best regards,

Kash
Customer Support
JMOJO

Saanut 5/5 tähteä

Trousers

The trousers fit perfectly

1. helmikuuta 2024
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Vastaus yritykseltä JMOJO

Hi Lyn sherratt,

Wow, 5 stars! We're absolutely thrilled to hear the 2 in 1 cargo trousers fit perfectly! The perfect fit can really make all the difference, and we're so happy you're enjoying them.

Thanks so much for taking the time to leave a review on Trustpilot, it truly means a lot to us! Your feedback helps us keep doing what we're doing and continue improving.

Keep exploring the convertible comfort of these versatile trousers, and happy adventuring!

Best regards,

Customer Support
JMOJO

Saanut 5/5 tähteä

Great chino all-rounders

Good all round. A very nice pair of smart by casual feel trousers. I followed the size guide and ordered accordingly.

22. tammikuuta 2024
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Vastaus yritykseltä JMOJO

Hi Sameer,

That's amazing to hear! We're thrilled you're enjoying the smart-casual vibes of our trousers and that the sizing guide helped you find the perfect fit.

We put a lot of effort into making sure our clothes are both stylish and comfortable, so it's always rewarding to hear feedback like yours. We really appreciate you taking the time to leave a 5-star review!

If you ever have any other questions or need recommendations for future purchases, please don't hesitate to reach out. We're always happy to help!

Thanks again,
Customer Support
JMOJO

Saanut 5/5 tähteä

Great looking cargo shirts

Fast delivery, items as described. Great look, feel and quality. Wish more colours were available, would buy some more.

13. tammikuuta 2024
JMOJO-logo

Vastaus yritykseltä JMOJO

Hi Simon Hodgson,

Thank you so much for taking the time to share your fantastic feedback about our JMOJO cargo shirts! 🌟 We're thrilled to hear that you are pleased with the great look, feel, and quality of the shirts.

We totally get you on the color options, and we appreciate your suggestion! We're always looking for ways to enhance our offerings, and your input is invaluable. Rest assured, we'll take your desire for more colors into serious consideration.

We're delighted to have you as part of our satisfied customer family. If there's anything else you'd like or any specific colors you're hoping for, feel free to let us know. We're here to ensure your future experiences with us are just as fantastic!

Thanks again for choosing us, Simon. Here's to more great styles and colors in your wardrobe!

Best,
[JMOJO Customer Support] 🌈✨

Saanut 5/5 tähteä
JMOJO-logo

Vastaus yritykseltä JMOJO

Hi Ewa,

We're over the moon reading your review! 🚀 Thank you so much for sharing your positive experience with JMOJO.

It's fantastic to hear that you appreciate the quality of our products and the speedy delivery. Ensuring top-notch quality and swift service is what we aim for, and we're thrilled to know we hit the mark for you.

Your satisfaction means the world to us, and we're here to provide more exceptional experiences in the future. If there's anything specific you loved or anything you think we can improve upon, feel free to share. We value your feedback!

Looking forward to serving you with even more fabulous products and speedy deliveries, Ewa!

Cheers,
[JMOJO Customer Support] 🌟📦

Saanut 2/5 tähteä

Item was faulty

Item was faulty. Dress fitted awfully. Then they said the return fee would could come out of my refund. Is this faire. The return fee £12.50 I only spent £26.99.i have sent the items back and they said I should let them know when I have posted it back then they will refund me. I posted it 1 day ago but with all the Christmas post who can say. Consumers please be aware of hidden return charges especially in small clothes based online companies.

26. marraskuuta 2023
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Vastaus yritykseltä JMOJO

Dear Arwen,

Thank you for bringing your concerns to our attention. We truly value your feedback and apologize for any misunderstanding regarding the return fee for your order.

While we haven't received any screenshots for verification about the £12.50 return fee, we understand your frustration. Our system shows no record of hidden charges associated with your return, so we'd like to investigate further.

We're delighted to confirm that your returned item arrived safely via Royal Mail today, December 18th, 2023. As per our policy, once we physically receive the item, your refund will be processed within 5-7 business days, reflecting back to your account.

To ensure complete transparency and address your concerns thoroughly, we'd be grateful if you could share any proof of the mentioned return fee, like an email notification or order confirmation details. This will help us understand the discrepancy and ensure all future processes are clear and straightforward.

We want to assure you that we prioritize customer satisfaction and strive for transparency in our policies. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We're here to help and resolve this matter to your satisfaction.

Sincerely,
Kash
Customer Support

Saanut 1/5 tähteä

The jeans is the worse thing I have…

The jeans is the worse thing I have bought i will not even walk 2 minutes and the zip will open. Terrible in this weather. I'm not happy with the order and I'm returning it

26. marraskuuta 2023
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Vastaus yritykseltä JMOJO

Dear Adwoa,

Thank you for taking the time to share your feedback regarding your recent purchase of our jeans. We sincerely apologize for the inconvenience and frustration caused by the faulty zipper. We understand that this issue has significantly impacted your experience with our product, and we take your feedback very seriously.

We value our customers and strive to provide high-quality products and exceptional customer service. We regret that we fell short of your expectations in this instance. We are committed to addressing the issue of the faulty zipper to prevent similar problems from occurring in the future.

In the meantime, we would like to offer you a refund or an exchange for the jeans.
We kindly request that you reconsider your negative feedback. We understand that you are not satisfied with the jeans, but we hope that our willingness to rectify the situation and prevent similar issues from arising will demonstrate our commitment to customer satisfaction.

Thank you for your understanding and cooperation. We appreciate your feedback and will continue to work hard to earn your trust.

Sincerely,

Kash
Customer Support

Saanut 5/5 tähteä

Je parle français

Je parle français, même si j'habite en Belgique

4. marraskuuta 2023
Oma-aloitteinen arvostelu
JMOJO-logo

Vastaus yritykseltä JMOJO

Bonjour [nom du client],

Merci pour votre commentaire en français sur Trustpilot. Nous sommes ravis d'apprendre que vous parlez français, même si vous habitez en Belgique.

Nous sommes toujours heureux de voir que nos clients sont satisfaits de nos produits et services. Nous nous efforçons de fournir la meilleure expérience possible à nos clients, et nous apprécions vos commentaires.

Nous espérons avoir l'occasion de vous servir à nouveau bientôt.

Cordialement,

Kash

Saanut 5/5 tähteä

First time purchase - Great experience

Haven't used this company before. Wanted some comfy combat trousers. Arrived in good time and really good quality material.Super comfy. Really pleased.

10. lokakuuta 2023
JMOJO-logo

Vastaus yritykseltä JMOJO

So nice of you

Saanut 1/5 tähteä

Still awaiting refund.

I ordered the cropped denim jacket and it didn’t fit me properly. I checked the website for a refund which advised send them a email. I sent them an email requesting a refund.
Which they got back to me informing me that I could get a refund and return the product, but directed me to their website asking me to follow the return instructions. As stated the website says to email them.

I’ve sent a a further 2 emails and have not heard anything for about 2 weeks. Poor service.

UPDATE 11/11/23: Still awaiting on a refund, unfortunately can’t find a positive comment to write at the moment.

9. lokakuuta 2023
JMOJO-logo

Vastaus yritykseltä JMOJO

Dear Emily,

I apologize for the inconvenience you have experienced with your refund. I understand that you have sent us multiple emails and have not yet received your refund.

I want to assure you that we are committed to processing refunds promptly and efficiently. However, there are sometimes delays due to bank procedures. Our policy is to credit refunds to customer accounts within 5 business days.

I have checked the status of your refund and it has been processed. You should receive the refund in your account within the next 2-3 business days.

I understand that you are frustrated, but I kindly ask you to reconsider your feedback. We value every customer and we are always working to improve our service.

If you have any further questions or concerns, please do not hesitate to contact us.

Sincerely,
Kash
Customer Support

Saanut 1/5 tähteä

Sent an item back still waiting for a…

Sent an item back still waiting for a refund . Zero feedback when will get money back . Poor service .they have had the item for 4 days and no money .

30. syyskuuta 2023
JMOJO-logo

Vastaus yritykseltä JMOJO

Dear Jason,

I am so sorry to hear that you were not satisfied with our refund service. I understand that you have been waiting for your refund for 4 days, and I apologize for any inconvenience this has caused.

I am pleased to inform you that your refund has now been processed. You should see the refund reflected in your account within 48 hours.

We value your feedback and are committed to providing our customers with the best possible experience. We will review our refund process to ensure that we are meeting our high standards.

Thank you for your patience and understanding.

Sincerely,
Kash
Customer Support

Saanut 5/5 tähteä

Nice jeans

The jeans were a good fit and arrived on time.
Unfortunately the colour was not right for what
I needed but nice quality jeans

14. syyskuuta 2023
Saanut 5/5 tähteä

Good experience

Good experience. Purchased an acid wash denim jacket. Looked exactly as per the images, arrived quickly and fits well. First purchase, very happy.

9. syyskuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I don't recommend this seller because…

I don't recommend this seller because they send wrong size and they don't have contact number not only that they also charged for return many of them they are offering free returns disgusting seller

1. syyskuuta 2023
JMOJO-logo

Vastaus yritykseltä JMOJO

Dear Muhammad Hanif Patel,

We are deeply concerned about your recent experience with our company. We sincerely apologize for the inconvenience caused by receiving the wrong size jeans and the additional return charges. We strive to provide our customers with accurate sizing information, hassle-free returns, and an overall positive shopping experience.

We understand your frustration and want to assure you that we are taking your feedback very seriously. We are investigating the issue of inaccurate sizing and will implement corrective measures to prevent similar incidents from happening in the future. Additionally, we will review our return policy to ensure that it is customer-friendly and transparent.

To address your specific concerns, we would like to offer you a refund for the jeans. Please provide us with your order details and we will process the refund promptly.

We value your feedback and appreciate you bringing this matter to our attention. Your input will help us improve our services and provide an even better shopping experience for all our customers.

We hope you will give us another chance to prove our commitment to customer satisfaction.

Sincerely,

Kash
Customer Support
JMOJO

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