Trying to be more ethical and support local. JL Brooks has been absolutely wonderful a triumph. Wonderful swift delivery, free on set days. Lovely choice of lovely things 😋 Discovered new favourites... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I regularly use JL Brooks for a certain lemonade that my wife loves. Items always come on time and are well packaged. They do some great deals and postage is reasonable. I really cannot fault them and... Näytä lisää
Yritys on vastannut
Great company offering loads of drinks and pub snacks. Only gave 4 stars this time as i paid express delivery 1-2 working days had to wait 5 days later but the dispatch was quick the products are we... Näytä lisää
Yritys on vastannut
Great service as always. Love this drink. DPD let you down on this one as they didn’t bother ringing doorbell just dumped boxes directly outside my front door. When asked to put in garage he proceede... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Yrityksen kirjoittama
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Yhteystiedot
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, Yhdistynyt kuningaskunta
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4,6
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
good products lousy website
Brooks website has to be the most god awful of any online retailer I have encountered.
items are not where you expect to find them and often times are not in stock even though you can add them to your cart.
this has happened 2 times to me now.
even when trying to order a few things I had a message that they could not deliver to my post code and to contact customer services if I had ordered in the past - which I had sucessfully.
so I called CS and a lovely and helpful lass told me it was a known bug and to remove 1 item - refresh and then add in the item again and it should go through.
well it took 3 or 4 attempts and eventually it held and I was able to order.
not without trying a paypal pay in 3 first which did not want to incude the vat so knowing that would fail I came out and just did it all in one go payment instead.
a day after the order I received a message that one item was not in stock and refund made.
no thought of contacting me to see if a replacement could be made and the orginal cost paid - also had to pay 10quid for delivery and since the item removed was 24 cans of soda it did go through my head if that would have meant a lower delivery cost.
overall not a great experience but at least everything I did order arrived pretty quickly - thanks to DPD and in 3 boxes so I did not feel to bad about the delivery cost in the end.
2. maaliskuuta 2026
Vastaus yritykseltä J L Brooks
Hello Keith,
Thank you for taking the time to leave your review. I’m very sorry to hear about the issues you experienced when placing your order, and I completely understand how frustrating that must have been.
Unfortunately, in this instance we sold through the clearance stock before the online stock levels could be adjusted. It can also be difficult when customers are able to walk in and collect from site, which can sometimes create a time lapse before the online figures update. I’m very sorry this affected your order.
I also apologise for the problems you encountered with the website and the postcode error. This is a known issue that we are working to improve, and I’m glad our customer service team were able to help you get the order through, even though it clearly took more effort than it should have.
Regarding the out-of-stock item, I’m sorry that we did not contact you to discuss an alternative before issuing the refund. Your feedback is very helpful and we will certainly take this on board to improve how we handle these situations in the future.
Thank you again for your feedback and for your order. I’m pleased that the rest of the items arrived quickly, and we do appreciate you giving us a try despite the issues you experienced.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Efficient and quick service
Efficient and quick service. Ordered many times and will continue to do so.
2. maaliskuuta 2026
Vastaus yritykseltä J L Brooks
Hi Diana,
Thank you for your 5 star review. We’re delighted to hear that you find our service efficient and quick, and we really appreciate your continued orders and support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Vastaus yritykseltä J L Brooks
Hi Jack,
Thank you for your 5 star review. We are pleased to hear that your order arrived quickly and that the products were in great condition. We really appreciate your feedback and your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Easy to order quick delivery.
25. helmikuuta 2026
Vastaus yritykseltä J L Brooks
Hi Peter,
Thank you for your 5 star review. We are pleased to hear that you found the ordering process easy and that your delivery arrived quickly. We really appreciate your feedback and your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Great service good quality products…
Great service good quality products reasonable price arrived on time.
27. helmikuuta 2026
Vastaus yritykseltä J L Brooks
Hi Andrew,
Thank you for your 5 star review. We are pleased to hear that you were happy with the service, the quality of the products, and the price, and that your order arrived on time. We really appreciate your feedback and your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Very efficient no problems at all
25. helmikuuta 2026
Vastaus yritykseltä J L Brooks
Hi Michele,
Thank you for your great review. We are pleased to hear everything went smoothly and that you had a positive experience with us.
We really appreciate you taking the time to share your feedback and hope to be of service again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Nice drink love it so much hen I ordered it came so quick and…
When I ordered it came so quick and that made me very happy
23. helmikuuta 2026
Vastaus yritykseltä J L Brooks
Hi Justina,
Thank you for your lovely 5 star review. We are so pleased to hear your order arrived quickly and that you were happy with the service. It really means a lot to us.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
customers services
great customer service , quick to add items on my delivery order , great delivey service
23. helmikuuta 2026
Vastaus yritykseltä J L Brooks
Hi Kevin,
Thank you for your fantastic 5 star review. We are so pleased to hear you found our customer service helpful and that adding to your delivery was quick and easy. It is also great to know you were happy with the delivery service.
We really appreciate your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Vastaus yritykseltä J L Brooks
Hi,
Thank you for your feedback. We’re glad to hear you are happy with the product and our service. We are in the process of changing courier companies due to disappointing service, so we hope your future deliveries will be much improved.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Fast delivery good price for purches
13. helmikuuta 2026
Vastaus yritykseltä J L Brooks
Hi Ena,
Thank you for your fantastic 5-star review!
We’re delighted to hear you were pleased with the fast delivery and great price. Your feedback really means a lot to us, and we truly appreciate your support. We look forward to serving you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Three positive things!
There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Place (behind Black Wheelie Bin) as requested. So, Thank You So Much! Martin C. Norrish.
9. helmikuuta 2026
Vastaus yritykseltä J L Brooks
Thank you so much for your wonderful review, Martin.
We’re delighted to hear that your order arrived quickly, was well packaged, and was delivered exactly as requested to your safe place. It’s always great to know when everything comes together smoothly, and your feedback means a lot to our team.
We truly appreciate you taking the time to share your experience and hope to see you order again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Vastaus yritykseltä J L Brooks
Hi Deniel,
Thank you for your review! We’re so pleased to hear your order arrived quicker than expected, it’s great to know our delivery met your expectations.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Quick delivery plus deliverd on time…
Quick delivery plus deliverd on time only down fall if you wanted to order few boxes you have to pay delivery on each order
8. helmikuuta 2026
Vastaus yritykseltä J L Brooks
Hi Jane,
Thank you for your review and for highlighting our quick and timely delivery, we really appreciate your feedback 😊
We’re glad you were happy with the service overall, and we do understand your point regarding delivery charges on multiple orders. We’re always reviewing our processes and pricing to make things as convenient and cost-effective as possible for our customers, so your comments are very helpful to us.
Thank you again for your support, and we hope to serve you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Prompt service
Order arrived promptly and in good condition - great service, thank you.
30. tammikuuta 2026
Vastaus yritykseltä J L Brooks
Hi Natalie,
Thank you for your lovely 5-star review ⭐⭐⭐⭐⭐
We’re really pleased to hear your order arrived promptly and in good condition. It’s great to know you were happy with the service, your feedback truly means a lot to us.
We appreciate your custom and look forward to serving you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Satisfied customer
Initially there were some problems with the delivery which were, in my opinion, entirely the drivers fault - however the sales team were exemplary in resolving the issues to my satisfaction.
Thank you J L Brooks, I am happy with the products I purchased and absolutely love the assorted tarts all my favourites - Treacle, Cherry Bakewell, Lemon and Toffee tarts - difficult to know which to have first. Just one nice problem with the tarts - they are so large you can't eat a whole one - well I can't so me and my husband are sharing them - the toffee one is scrumptious x
10. helmikuuta 2026
Vastaus yritykseltä J L Brooks
Hi Linda,
Thank you so much for your lovely review ⭐⭐⭐⭐⭐
We’re sorry to hear there were some initial delivery issues, but we’re really pleased our sales team were able to resolve everything to your satisfaction.
Your kind words truly mean a lot to us, and I’ll be sure to share your feedback with the team.
It’s great to hear you’re happy with your products — and the assorted tarts sound like a delicious dilemma! Treacle, Cherry Bakewell, Lemon, or Toffee… it’s definitely a tough choice 😊
Thank you again for your support and for taking the time to share your experience.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
It was the first time we ordered from…
It was the first time we ordered from JL Brook, and to a certain extent even a bit worried what to expect. I have been very pleased with all aspects of our purchase, from pricing, being informed about what stage our order was at, and the delivery. This will certainly not going to be our last purchase.
29. tammikuuta 2026
Vastaus yritykseltä J L Brooks
Hi Arash,
Thank you so much for taking the time to leave us such a fantastic review ⭐⭐⭐⭐⭐
We completely understand that first orders can feel a little uncertain, so it’s great to hear that we were able to put your mind at ease. We’re really pleased you were happy with the pricing, order updates, and delivery. Keeping our customers informed every step of the way is something we really care about.
We truly appreciate your support and look forward to looking after you again on your next order.
Enjoy your Dalstons 😊
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Vastaus yritykseltä J L Brooks
Hi Hollie,
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re really pleased to hear you were happy with our pricing and super fast delivery. Your support means a lot to us, and we hope to look after you again very soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Products we require are always in stock…
Products we require are always in stock at a reasonable price, service and delivery is first class
26. tammikuuta 2026
Vastaus yritykseltä J L Brooks
Hi Graham,
Thank you very much for your fantastic 5-star review.
We’re delighted to hear that you consistently find the products you need in stock, at reasonable prices, and that our service and delivery meet your expectations. Your continued support really does mean a lot to us.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Vastaus yritykseltä J L Brooks
Hi,
Thank you so much for your kind review! We’re delighted to hear you’re happy with the product and the speedy delivery. Your support really means a lot to us.
Thanks again for choosing JL Brooks, we look forward to sseing you again soon!
Kind regards,
Selina
JL Brooks Customer Service Team Member
Vastaus yritykseltä J L Brooks
Hi Aaron,
Thank you so much for your kind words!
We’re thrilled to hear your order arrived on time. We really appreciate your support and hope to serve you again soon.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.