I used their service to send a parcel to my brother, and the whole process was straightforward. It was easy to compare the different courier options and choose the most affordable one. Everything went... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I ordered clothes from a New Zealand store that didn't offer shipping to Canada. They handled the forwarding smoothly, and the items arrived safely thanks to the careful packaging.
This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly.... Näytä lisää
Yritys on vastannut
Twelve days ago I had a package delivered at the supposedly warehouse of Jetkrate in Australia. For the record, Jetkrate doesn't operate the place, UFS Transport does and they pass your package over t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Shop on AU, NZ, UK or US Stores and Ship to anywhere in the world, for less.
Yhteystiedot
76E Stoddard Road, Mount Roskill, 1041, Auckland, Uusi-Seelanti
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,2
Hyvä
342 arvostelua
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Delivered the wrong item to me. I'm still waiting.
My ordeal started back in early Nov when I made my first attempt to use their service. After waiting for few days (AUK - KUL), I received my package (15th Nov) but upon opening it was someone else's (Expecting a bag, received bedsheets)
I was assisted by a helpful CS staff that eventually located that my bag travelled all the way to EU by mistake and was mixed up when they were sorting it. I requested compensation in order to buy the limited edition bag again while stocks last but was denied (more cost effective for them). The bag was a gift and it being in its original packaging and sealed was the utmost importance to me. The process of locating the bag and bringing it back to NZ took another 2 - 3 weeks. CS staff was kind enough to share photos to verify my bag. Unfortunately the seal and packaging and bag itself was already tampered with and opened.
My ordeal is still ongoing. Its a month since I've engaged their service and my bag is stuck at customs due to tax duties, something I've already paid for but Jetkrate is still not coming to an agreement with customs (maybe they are refusing to settle any payment on my behalf) Customer is left waiting.
End of the day, as a customer i've been failed the core service of receiving my item in its mint condition (as sold and packaged by seller) and having to wait 1 month for the express DHL service I selected that was a within 7 day delivery. Sorry but the 20% off the next time I use your service is not enough to cover the mental ordeal for this. Compensation requested was immediate reimbursement in order to buy the limited run bag (while stock lasts) and reuse Jetkrate to fulfil it to me.
15. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Jetkrate
Dear Julian,
Thank you for taking the time to share your experience and feedback with us on TrustPilot. We sincerely apologise for the series of unfortunate events and the significant inconvenience and frustration this has caused you. At Jetkrate, we strive to provide excellent service, and in your case, we clearly fell short.
We understand the importance and value of the bag you entrusted us with, and we deeply regret the error that led to its misdirection and subsequent delay. The mistake in swapping the shipping labels is a rare occurrence in our operations, and we are taking serious steps to prevent such errors in the future, especially as we handle a high volume of parcels during the busy holiday season.
Regarding the customs situation, please be assured that we are in active communication with DHL on a daily basis to resolve the duties and taxes issue. We have authorised any additional duties/taxes to be charged to Jetkrate to expedite the clearance process. Our team is working tirelessly to ensure that your package is released from customs and delivered to you as soon as possible.
While we understand that the 20% discount on your next shipment does not fully compensate for the stress and disappointment you have experienced, we offered it as a gesture of our commitment to rectifying the situation and maintaining your trust in our service. We value you as a customer and are genuinely committed to making things right.
Please know that your feedback is extremely important to us, and it will be used constructively to improve our services. We hope to have the opportunity to restore your confidence in Jetkrate.
If there's anything more we can do to assist you or if you have any further concerns, please feel free to reach out to us directly at support@jetkrate.com. We are here to help and will continue to provide updates on the status of your shipment.
Again, we sincerely apologise for the inconvenience and thank you for your patience and understanding.
Package now received
I haven't received my parcel and I can't seem to get the tracking info to work.
I still live in hope that my parcel is just slowed up in the pre-Christmas rush and that you've sent me the survey question too early.
UPDATE: My parcel has now arrived, slowed by the pre-Christmas rush, as suspected.
Received excellent care and response by Jetkrate. Great customer service.
Would definitely use them in the future.
16. marraskuuta 2023
Vastaus yritykseltä Jetkrate
Hi Rohan,
Thank you for sharing your feedback on Trust Pilot, and we're sorry to hear about your experience with the shipping delay. We understand how important it is for our customers to receive their parcels in a timely manner, especially during the busy Christmas season.
Regarding your shipment with NZ Post Economy, it's indeed our most economical option but it does have longer transit times and limited tracking, especially when handed over to local postal services like Aus Post. As it's the peak season, delays are unfortunately more common due to the high volume of parcels.
We appreciate your patience in this matter. If it's any consolation, your parcel was shipped on 16/11/2023, and given the estimated timeframe of 4 to 10 business days for NZ Post Economy, it should be arriving soon. We understand your concern with the lack of detailed tracking, which is a limitation of this specific service.
Our automatic review request is sent out after 2 weeks as a standard procedure, and we apologise if it seemed premature in your case. We genuinely value your input and will use it to improve our services.
We'd be grateful if you could consider updating your review once your package arrives, as feedback like yours impacts our business significantly. In the meantime, if you need further assistance or updates, please don't hesitate to contact us directly at support@jetkrate.com.
We're committed to ensuring your satisfaction and hope to resolve this situation to your liking.
Vastaus yritykseltä Jetkrate
Dear Mike,
Thank you so much for taking the time to leave us a 5-star review on Trust Pilot. We're delighted to hear that you found our service easy to use and had a fuss-free experience with us. Our goal is always to provide a smooth and straightforward process for our customers, and it's great to know we're achieving that.
If there's anything else we can assist you with in the future, please don't hesitate to get in touch. We're here to help make your shopping and shipping needs as convenient and hassle-free as possible.
Thanks again for choosing Jetkrate, and we look forward to assisting you again soon!
Vastaus yritykseltä Jetkrate
Dear Ian,
Thank you for your wonderful review on Trust Pilot! We're thrilled to hear that you had a great experience with our service. Our team works hard to ensure easy communication and fast delivery, so it's rewarding to know that it's appreciated.
If there's anything more we can do for you in the future, please don't hesitate to reach out. We're always here to help make your shopping and shipping experience as smooth and enjoyable as possible.
Thank you for choosing Jetkrate, and we look forward to serving you again soon!
I found it difficult to navigate…
I found it difficult to navigate without a phone consultation and was unsure How to fill in online some things . It took an hour to put in the cost of the purchase. Once the package was cleared to forward to NZ the delivery was very quick and efficient.
I hope to reorder in a couple of months and hope I find the process easier.
3. marraskuuta 2023
Vastaus yritykseltä Jetkrate
Thank you for your review and for sharing your feedback. We're pleased to hear that you found our delivery service quick and efficient. We understand that navigating new systems can sometimes be challenging and we're continually working to improve our user experience. Please remember, our dedicated support team is always ready to assist you via email at support@jetkrate.com for any queries or guidance you may need. We look forward to serving you again and hope your next experience with us is even smoother!
Vastaus yritykseltä Jetkrate
We're thrilled to hear that you had a great experience with us! Thank you for choosing Jetkrate and for taking the time to leave a review. Our team is dedicated to providing outstanding service and we're glad it reflected in your experience. We look forward to assisting you again in the future!
Definitely going to continue using jetkrate
Everything was so straightforward and simple compared to all other mail forwarding services I’ve used. Jetkrate doesn’t require you to jump through hoops to verify yourself and offers easy payment options. I used it for the first time and received my package in the expected time.
17. lokakuuta 2023
Vastaus yritykseltä Jetkrate
We're thrilled to hear that your experience with Jetkrate was both straightforward and satisfying! Our team works hard to ensure a seamless process from start to finish, and it's wonderful to know that this is reflected in your interaction with our service. We're delighted that everything met your expectations, and we look forward to assisting you again. Thank you for choosing Jetkrate and for taking the time to share your feedback!
Great experience-first time user…
Never used a parcel/freight forwarding service before but surely will in the future. JetKrate made the process simple from initial signup to addressing, regulatory requirements, shipping and billing. As a US resident needing periodic mechanical part support for NZ goods, this has opened a new avenue for me. Don’t get me wrong, the service is premium and priced accordingly, but service DOES match their product and in this most recent case, saved me much more in total than directly purchasing parts domestically in the US.
18. lokakuuta 2023
Vastaus yritykseltä Jetkrate
Thank you so much for taking the time to share your experience with us on Trustpilot! We're thrilled to hear that you found our parcel forwarding service straightforward and valuable. Our aim is to make international shopping as seamless as possible for our customers, and we're glad we could assist you in getting the mechanical parts you needed. We appreciate your recognition of the value and quality of our service. Your feedback means a lot to us, and we look forward to continuing to serve you in the future.
Purchase from New Zealand
Was able to buy from a vendor in New Zealand. that does not ship to the USA. Received in a timely manner. Packed well. Ship to Label was quite faded. But package did get to its destination.
25. syyskuuta 2023
Vastaus yritykseltä Jetkrate
Dear Aaron,
Thank you for taking the time to leave us a 5-star review on Trust Pilot! We're delighted to hear that you were able to successfully purchase from a New Zealand vendor and receive your package in the USA in a timely manner.
We appreciate your feedback regarding the faded shipping label; we'll look into this to ensure better label quality in the future. We're pleased, however, that your package reached you safely and met your expectations.
Thank you for choosing Jetkrate, and we look forward to serving you again soon!
Vastaus yritykseltä Jetkrate
Hi Mary, thanks very much for taking the time to leave us a 5 star review. We're happy to hear you've found Jetkrate easy to use and quick. We look forward to serving you again soon. We'd be grateful if you can please mention our service to any family and friends that may also be interested. Thank you.
Jetkrate was great
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, and I have to assume the package is out there somewhere, wending its way to me eventually. Maybe Jetkrate should take over the postal service.
Post Script: Package was mailed pronto by Jetkrate Sept 6. Postal Service FINALLY delivered it in mid-October. Have faith.
5. syyskuuta 2023
Vastaus yritykseltä Jetkrate
Hello Cynthia,
Thank you so much for taking the time to leave us a 5-star review on Trust Pilot! We're thrilled to hear you had a great experience with our service.
We understand the challenges that can come with navigating the postal system, especially when it comes to tracking. While we don't have control over the postal service, we always strive to make the parts of the process we do handle as seamless as possible for our customers. Your suggestion gave us a good laugh; if only we could take over the postal service, we would absolutely aim for the same level of service there!
Your feedback is invaluable to us, and we're delighted to know that you were satisfied with the speed and accuracy of our service. We'll continue to work hard to ensure we meet and exceed your expectations.
Thank you again for your positive review, and we look forward to serving you again in the future!
Exceptional service
I used the concierge service of Jetkrate to organise a purchase in NZ. When the item was delivered to Australia, it was not the correct item - it was a square version rather than the round version ordered.
I referred back to the original order and could see that Jetkrate had ordered the correct item, however the supplier had sent the incorrect model.
I notified Jetkrate and the staff there were exceptional - they liaised with the supplier and organised delivery of the correct item.
I couldn't have a asked for better service.
7. syyskuuta 2023
Vastaus yritykseltä Jetkrate
Hello JG,
Thank you so much for your glowing 5-star review! We are delighted to hear that you had a positive experience with our concierge service.
We understand how frustrating it can be to receive the wrong item, especially when ordering from overseas. We take great pride in making sure our customers get exactly what they ordered, so we're glad we could resolve the issue for you by liaising with the supplier.
Your kind words are a testament to the dedication we have for customer satisfaction, and we are absolutely thrilled to know that you appreciated our efforts. Thank you for bringing this to our attention, and for giving us the opportunity to make it right.
We look forward to serving you again in the future and aim to continue providing exceptional service.
Efficient mail forwarding service!
I was able to purchase an item from NZ and have it shipped to Australia.
Service was efficient and postage went smoothly! Thanks Varun and team at Jetkrate!
17. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Jetkrate
Thanks very much for the 5 star review Gerry. We're happy to hear we were able to ultimately meet your expectations. We look forward to serving you again soon.
Seamless experience, thank you!
Combined shipping NZ to Australia. Fast, efficient and super helpful.
28. elokuuta 2023
Vastaus yritykseltä Jetkrate
Thanks very much for the 5 star review Susan. We're happy to hear you enjoyed our service and look forward to serving you again soon. Please remember to mention us to your family and friends that may be interested - we'd be grateful for the support :) thanks.
Outstanding service
Easy to use website, excellent packaging and shipping. The tracking was great with details of the customs status and delivery timing. Overall great service and I look forward to using jetkrate again.
15. elokuuta 2023
Vastaus yritykseltä Jetkrate
Hi Wanda, thank you so much for your positive feedback! We're delighted to hear that you found our website user-friendly and appreciated our packaging and tracking features. We strive to make international shipping as seamless as possible for our customers. We're eagerly looking forward to serving you again. Safe shopping and warm regards!
Vastaus yritykseltä Jetkrate
Thanks for taking the time to leave us a top review Drew. We hope to serve you again soon. We'd be grateful if you can please mention our service to any family or friends that may be interested. Have a great week!
Great Service from Jetkrate, Excellent
The service I got from Jetkrate was flawless and seamless. Very well done. They were very helpful. I'll be using them again in the future.
3. elokuuta 2023
Vastaus yritykseltä Jetkrate
Thank you, Desmond! We're thrilled to hear about your positive experience with Jetkrate. Your feedback motivates us to continue providing top-notch service. We look forward to assisting you again in the future!
Highly recommended for NZ
Use Jetkrate if you want to shop in NZ from overseas! Best experience I have had for online international shopping.
25. heinäkuuta 2023
Vastaus yritykseltä Jetkrate
Thank you for your glowing recommendation! We're thrilled to hear that your international shopping experience with Jetkrate was top-notch. We aim to make shopping from NZ as seamless as possible for our customers. Happy shopping!
Easy
Easy, fair price, works like it should.
First time had to trust. No doubts left.
26. heinäkuuta 2023
Vastaus yritykseltä Jetkrate
Thank you for placing your trust in Jetkrate for the first time! We're delighted to hear your experience met your expectations. We look forward to assisting you with your future shipping needs!
Incredibly easy and straightforward
It was incredibly straightforward and effortless. Instructions were super clear and I've gotten my parcel without any hassle. Really grateful for this platform & service that allowed me to make purchase for products that only deliver in NZ. And, truthfully, the reviews I read here is the reason why I chose y'all without hesitation. Thanks again for the smooth delivery!
26. heinäkuuta 2023
Vastaus yritykseltä Jetkrate
Awesome review - thanks so much Evan. We're happy to hear you had a great experience and look forward to serving you again soon. We'd love it if you could please mention our service to any family and friends that may be interested! Thanks!
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