Jaycar Electronics Arvostelua 62

I ordered USB chargers and a Powerbank on the 4th of May for my 18-year-old daughter's trip to America. The status on order showed "Delivered" a week later, but I never received the goods. I followed up multiple times but was given the runaround. My daughter left for the US without the goods. It was only delivered after I wanted to cancel the order. Very disappointed

On April 7, I went into the Jaycar store in Ringwood to purchase a new 3d printer. “__”. advised me that the Creality K1 Max was reduced, and because of its large build plate and high speed was the printer I was looking for.
Trusting the advise given, I purchased the printer, took it home set up the machine and ran some prints.
The first problem I noticed was that the printer continued printing even when the filament had run out as the filament run out sensor was faulty. I took the printer back to the Ringwood store the next day and it was changed for a new machine.

The next problem was the new printer would stop printing / turned out poor prints, and display an error code I fixed the problem by pushing the rear stepper motor connector hard into place.

The next problem was the fan making a grinding noise, which turned out to be the wiring running across the top of the model motor.

The next problem was hearing a rattling noise inside the extruder unit. This turned out to be a loose screw holding down the heat sink. Investigation showed that the bottom left hand the side of the heat sink which the screw entered was possibly broken. Either way, the screw could not be tightened and remained “rattling”.

Sunday 18 May
I visited the store to get a copy of the receipt as I had not been given a receipt when I picked up the second unit. Asked if there was an issue with the printer I explained I wanted to contact Creality customer service. A team member asked if there was an issue and I explained it looked like the main model fan connector had come off the circuit board which was causing an intermittent fan not working issue.

He told me to bring the printer in and they would have a look, which I did 2 hours later. I showed him the loose connector.

I was told Jaycar would either replace the unit or give a refund (I had told him this was a replacement unit) but that it would be checked the next day by “A__” or "A_____"

During the discussions, when I commented about Crealitys Build Quality issues, I was told by a team member, and to paraphrase:

"Look behind you (to an anycubic printer on the shelf), that's why we replacing them with AnyCubic Printers” because of build quality issues

“Crealitys build quality is poor, and that's being kind”

Wiring running over the fan and causing noise is “a common problem”

When asked how long it would take to get the problem sorted out, he told me 2-3 weeks, but that "Creality might treat us a bit better so we don't remove them from all our stores". He also pointed to a Creality Ender on the floor that had been returned for quality reasons. He then said that in a week's time the Creality printers' price would be halved to sell them off.

Monday the 18th May, Late afternoon
I called the store (after being assured the previous day they would call me but never did). Towards the end of the call “A_____ asked in what seemed an accusatory tone “how come” there was a gouge on the print bed. Not understanding what he meant I went to the store and was shown a gouge in the plastic surface of the print bed. This is common in 3d printing and Jaycar sell spare beds. I also showed A_____ a random photo from google of exactly the same damage and explained why it happens. His response? he dismissed the photo (he actually grunted) and said” I've never seen this before." This is everyday print bed damage and their supposed expert has never seen this before?.

When I told “A_____” about the loose screw he responded with "maybe it was designed that way"!. When I then asked why it had a screw if it couldn't be tightened, Arthurs dismissive answer” I don't know" (+shrug of shoulder)

When I told A_____ what I had been told on Sunday, he said build quality was not an issue and it was a normal run out sale. When asked Who I was expected to believe? A______ answer in a smug tone summed up:

“There is nothing wrong with their build quality”

Asked why his comments differed from the other team members. Answer “I know what I know and I believe what I know”. Seriously?.

“We have sold loads of these and never had a problem”.

When I stated there was a creality ender on the floor that had been returned for quality issues his response was “that's not quality, its something else”.

When I told A_____ that I would be writing a review on the products Jaycar home page, that would deter people from buying the product his shocking response was a very dismissive "ITS NO SKIN OFF MY KNOSE) !!!!!!

When I asked "A______" for his name for reference, he lifted his id tag and literally thrust it into my face, rather than just saying “Arthur”

"A_____" does not have any idea about how to handle a customer complaint situation, and in fact escalated the situation by displaying an increasingly smug and argumentative attitude through words and gestures.

I went into the store to get a receipt. 1 Day later I am writing complaints.

Went in looking for a rare transformer to replace a damaged one, which understandably they did not have, thanks to staff that guided me to a new product to simply.and safley repair lead, saved me money and a long drive
Thankyou

Spammed me with unsolicited email - why do these companies think this is okay?

Read this before you buy from Jaycar.
I visited the Traralgon store were I returned a ROVIN portable power station now the stuff were totally unhelpful and made things very difficult they wouldn't accept the receipt from my bank account in order for them to replace this device, my issue is that when I need to use it for a power supply from the cigarette lighter port the whole socket comes out of the device, it seems that Jaycar's policy is to antagonize the paying customer they simply would not exchange the device regardless of the fact that it is faulty therefore be careful when you buy from Traralgon Jaycar.

Horrible experience with the website, went to order a product online, website would not work, over and over… went into store early next morning and product was off sale, wouldn’t consider honouring it..and customer service was incredibly rude. Avoid this company as much as you can. I have spoken to customer services via chat, no luck.. Probably even worse customer service than in the store!!

i have big concerns about the future of humanity,on line business or ai or on line banking were created to destroy the low class of people.
Beautifull websites full of goodies and big words ,you order with a smile on your face and then....you wait like a moron for a delivery which it will never come because in your account it says delivered.And then you call them.and call them and call them.........but nothing,you get a message saying that if you leave your details they will get back to you.And you wait and you wait and you wait.........i think this spells it out for Jaycar ,HEY JAYCAR TALK TO ME

Superb aftersales service and warranty back up.
I purchased a 15L Brass Monkey car fridge and had an issue with the new style of lid deforming due to it being in a hot car. (The old style lid never did this)
The Booval store happily replaced the entire unit and advised me if it happens again, they will exchange it for something of equal value.
ALWAYS a pleasure to deal with the staff there and will happily continue to shop there when possible.

Shit website. I just got a $60 eGift card for my birthday and I've tried everything and it won't let me redeem it. It says to redeem it at digital checkout but when I got to that point there was no place where it showed me where to redeem the gift card. In conclusion this website never makes things easy, if there is a way to redeem this gift card it's the definition of not obvious. Like imagine some old person getting and egift card for Jaycar and then they don't even have a single clue as to what to do!

Tell me you policy has changed towards your customers. I arrived at a store no other customers at the counter and an overweight sales person with a grey beard asked me after some time being busy, what do you want. I said I was after some grommets and two other items. He said next to the screw drivers referring to the grommets and the cable is over there cut it yourself….the cable I was after was empty no grommets. The lack of any service left me bewildered as this guy was just sitting there. I don’t buy a lot of gear from Jaycar but supported the store over a good few decades. Not again. This store in the gateway shopping complex in Darwin was a disgrace to customer service. Again I ask, have you changed your policy towards your customers.

Do not buy online at Jaycar. They are happy to take your money but not provide the goods. Two weeks after paying for an item and still no goods. Communicating with them is horrible. All they say is "hopefully" someone will get back to me. Well NO they don't. Avoid Jaycar online! They advertise items that are out of stock.

Were very dismissive and unhelpful. Asked for help but didn’t want to bother too much. I heard such good things and that they had it all, but found more help at Coin Save. Don’t know what it was about me, middle aged Māori fella, but they weren’t interested. Won’t go back after that experience.
My wife is using her account, but it’s my words. Horace Thompson.

went to them after a item and got in reply " i don't think " we have that with the shop website on the computer within arms reach next to them. got home looked on Amazon and fond it in 5 mins

Sent package to wrong address and then refused to issue refund very unhappy with service provided very poor

Always had good service and within the staff a wide range of technical skills including electrical engineering students. The Chatswood store is where I normally purchase, and Sean is very good and has helped me on several occasions

Useless but nah. Bought fridge online didn’t hear anything so emailed. No answer. Phoned to find no statement k but assured that stock was coming in and would be available 5 July. Email from them cancelling my order despite two emails from me saying not to do so. I can reorder - well not be brought l my refund shows up.

Worst treatment ever in a store from staff let alone the Manager Wayne, sell you completely the wrong electrical products to install in my boat. The item was never going to work my anchor winch, but no it's me in the wrong it will is all I get read the instructions. Attitude is an absolute joke from a place that's robbing you blind with over priced chinese products & if you do a bad review I get told this from Wayne the Manager !!! I am banning you from the store then, AVOID THIS PLACE LIKE YOU WOULD COVID guys.

The North Lakes QLD is outstanding they have helped with my filament printers as well as the resin printer.
Store is clean staff are great
The 3d printer displays definitely need to be seen!

Dreadful. Sold me the wrong sized wiring and wouldn’t return it as I’d opened the package.

Looked at website of jaycar on goggle clicks straight in to the product of looking for nothing states the one day sale now On refused the discount price when I went in today how are you supposed to know when you go through Google access and not the main page of Jaycar regional manager was totally uncooperative