Jaycar Electronics Arvostelua 62

WORST CUSTOMER SERVICE EVER!!!

EXHAUSTING, FRUSTRATING AND DRAINING DEALING WITH THIS COMPANY AND THE LAST TIME EVER.

IT'S NO WONDER THEIR STORES ARE EMPTY.

ONE START IS TOO MUCH

Dodgy retailer selling exclusive “own brand” fridge freezers (Brass Monkey) that are cheap, nasty and don’t last. Unfortunately I was unaware of the common temperature and compressor issues (see online reviews)…

My wife purchased a Brass Monkey from Jaycar for me as a gift which failed within the warranty period I sent a request to Brass Monkey for help to fix and was told to take it to for help. Jaycar weren’t interested at all and automatically tried to sell me another one basically dismissing the issue I had. When I asked for it to be checked as per instructions from Brass Monkey I left it for a week only to be told it’s faulty and they don’t deal with that.

Turns out the fridge is within warranty period but Jaycar refuse to help without proof via receipt (was gift a few years ago so never given receipt) even though they own and sell Brass monkey exclusively and the manufacturer date on the fridge is within warranty period.

When questioned today Jaycar Croyden denied any relationship with Brass Monkey and just wanted me to pick up my faulty fridge.

I’ll be lodging a complaint against this dodgy retailer for unethical and deceptive behaviour.

Im a retired Electronics Engineer . Went to your Ellenbrook store as usual however today I asked for some advice on some new technology I wanted to use . Your staff member was sooo helpful. Gave me very professional advice and even selected the MP3 divices etc for my project. Thankyou. 🌟🌟🌟🌟🌟

I found them to be very helpful when I had trouble formatting an SD card to my dash cam. They went out of there way and connected everything for me in my car.

Jaycar Wellington you have got yourself a superstar! Byron thank you for your patience and expertise! You seriously saved me an extra day of work. 100% recommended!

Good repairs, but slow updates.

I went into Jaycar North Lakes and was very disappointed it was hard-to-find electronic things, staff wasn't very helpful. The shop has gone down hill in the last few month. 3D printing stock, help and ideas has been removed from this store so don't waste your time going there.

Can you give 0 stars? Went to Taren Point store to pick up a click and collect. Store just wasn't open, 40 minutes after opening time. There was even an employee there (who was lovely) but didn't have keys, she had been waiting there for over an hour too. Apparently this is a world where you can just not turn up to work and there is no accountability.
When I called head office they were so spaced out and had no idea about the situation, and offered no solution. Told me to wait another 10 minutes and if there was still no one there, to call them back. Even though they have no area manager's numbers. So effectively can't do anything.
Complained online, they wrote back that they will cancel my order, but not a single apology or explanation. Shocking customer service.

Whangarei jatcar staff would avoid me and one stff member with a chin bead was rude and and called me a stealing prick. wont not deal with that store again

The Tauranga Store gave incredible service for the tiniest of sales I needed help with. 5 star for sure!!

Phoned up ahead and they actually answered the phone and let me know a product is in stock, picked up as described with no fuss, they even have a rewards program for “trade” accounts
Staff have good general knowledge of their products

Went in store, but couldn't understand clearly what the Indian was saying..
I gave up and left.

I went online to various other sites and found there were plenty of other options.

In Adelaide you need to put people who speak clear English..

I have been to Jaycar twice. The first time was in 2023 when I went for the sole purpose of buying an adaptor to take to Japan for my phone charger. The guy sold me one but when I got to Japan the sockets were only two pins, this plug had the two pins but then a third one as well. So it was really really inconvenient not being able to charge my stuff for two weeks. Those things aren't cheap.

The second time was today, I went after attempting to use an authentic Ottocast Carplay adaptor for two months (bought online from Ottocast) which has been cutting out consistently. I went to Jaycar and asked for help, the young man came out to my car and tested the Ottocast, he couldn't find a fault but it was just not working. I asked him to just sell me something that would work, which he did, then he spent 20 minutes setting it up for me and making sure it worked. I am so thankful and he was so patient and friendly.

So one negative, one positive. I'd rate the second guy a 5/5, it's unfortunate that I was disappointed two years ago.

The young staff member at the Silverdale branch could not have been more helpful to a couple of oldies who had managed to accidentally change the settings on their HUD and had absolutely no idea how to reset it. Great service, thanks guys.

Always loved Jaycar, but for the first time in literally decades came across their return policy today. How disappointing. If you read the fine print, almost everything is excluded. Come on Jaycar, get with the times. I legitimately needed to return some items today and was told that tools, chemicals, test equipment.. was excluded.. seriously&*^%*&^ that is all you sell!. You were amazing, now you are just like everyone else.

I've always used Jay car products no complaints staff are friendly and helpful in invercargill branch
My point is I ordered a green thermal cover for a 50l brass monkey fridge freezer on wensday 17th September
I inquired on the Monday was told should be next day for that delivery from Christchurch
I called again on 24th was told it had been missed by the shipping company and I was assured it was going on the truck that day
So I called again today guess WHAT
It's been missed by the truck again !!!
I live rural and it costs money to go to invercargill now I have to make another trip to town next week
There is obviously a PROBLEM with the Christchurch branch someone is not doing there job properly!!

Don't ask staff in new Zealand stores for advice just pull your phone out and as your AI friend app built into you phone.
The advice from the AI would be more reliable.

Jaycar retail staff do not have electrical Certificates of Compliance (CoC). A CoC is a legal document issued by a licensed electrician to certify that any fixed wiring work, such as installing new power points or wiring, has been completed safely and meets New Zealand standards. This is not the type of work that retail staff at an electronics store would perform.
Instead, the electronics sold at Jaycar are covered by different compliance standards:
Supplier Declarations of Conformity (SDoC): Manufacturers and importers, not the retail staff, are responsible for ensuring their electrical products are safe and meet compliance standards. For medium- and high-risk products, a Supplier Declaration of Conformity (SDoC) is required before they can be sold.
Retail responsibilities: As a retailer, Jaycar is responsible for selling products that meet these compliance requirements and have the correct markings and plugs for the New Zealand market.
In summary, a Certificate of Compliance (CoC) is for electrical installation work done on a property and is not relevant to the sale of electronic components or devices by retail staff.

INCOMPETENT & NEGLIGENT!
I went into Jaycar with 1 blown electronic component, a fuse from a pair of B&W DM6 vintage loudspeakers I had received from my late uncle, the customer service staff at Jaycar looked up my speakers on his phone, then informed me that they didn't have the 0.5 amp fuse needed for my tweeter in stock, he then told me that the 2 amp fuses that they do have in stock would work fine for old speakers like mine and he then proceeded to sell me a 2amp fuse instead.

I tried it out with the new 2amp fuse when I got home and the speakers seemed fine, I turned my speakers up a bit more about a month later and it caused an earth shattering kaboom, my DM6 vintage loudspeakers I received from my uncle who has passed away's tweeter blew and was damaged beyond repair, Jaycars negligence will see me pay around $300 to replace and install a new tweeter according to the repair man I spoke to about what had happened and that's provided he can even find a replacement tweeter for my now half busted DM6 speaker
Great job JAYCAR WTF!

If you've got something important to buy, don't buy it from Jaycar!
I'm sure at least some of the employees at Jaycar deliver professional service, tho I will certainly never risk anything to Jaycar ever again after my horrid experience with them

Online purchase they took a double payment for same item through my zip and I’ve sent two plus months attempting to get a refund for one to the sound of crickets now having to go dept fair trading. They sent a reference number and nothing more. I’ve sent multiple emails don’t buy here is my advice

Don’t let them sell you Concord cameras, terrible product with NO support system , badly designed app. Jaycar need to stop selling these cameras which are pretty much a scam.