Communication due to delays associated with shipping to the US was excellent. Once my package was shipped, it arrived within 48 hours with no complications to be dealt with. Shipping fee was quite h... Näytä lisää
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Fantastic service and product ! Had an issue but it was no fault of james j fox it was a delivery issue but it was sorted for me very promptly by James j fox.
1st time buyer & User of cigars, James fox store was recommended to me by a friend. I recently purchased a few cigars which were excellent quality & fair priced Delivery is quick & careful... Näytä lisää
I’ve purchased from James J Fox several times before and you guys never disappoint. This time was no different, great whisky, great service and fast shipping. You guys always nail it, thanks. Jim... Näytä lisää
Yrityksen tiedot
- Aloholimyymälä
- ja myös
- Sikarimyymälä
- Tupakkakauppa
- Tupakkatuotteiden maastaviejä
- Tupakkatuotteiden toimittaja
- Viinakauppa
Yrityksen kirjoittama
Since 1881, James J. Fox Cigar and Whiskey Store has been Ireland's premier tobacconist and has since added to this reputation a large range of Irish and Scotch whiskeys, to satisfy the most discerning of palates. In both our physical and online stores, you will find a large selection of premium handmade cigars, smoking pipes, Irish whiskey, Scotch whisky, Irish gin, cigar and pipe accessories, as well as our world-renowned James Fox cigars and pipe tobacco.
Yhteystiedot
119 Grafton Street, D02 E620, Dublin, Irlanti
- +35316770533
- info@jamesfox.ie
- jamesfox.ie
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Montecristo #3 & 4
I have been buying Montecristo #3 & 4 cigars from James J Fox for many years.
I visited on Saturday, May 23rd at, around 11:00am. I was served by Maciel. I asked for a box of #3. Out of stock? I then asked for a box of #4. Also out of stock??
I was disappointed to learn that they hadn't my favourites but could not get a clear answer as to why!
I had to settle for a box of #5s. I was informed that no boxes of 25 were available and had to settle for a cardboard pack of 5x5, €562. Huge disappointment. I asked whether Yiorgos was about. He was not.
I asked for some longer Montecristo and was shown some fine looking cigars. 4 at €46 each.
It was only when I returned to the US that I discovered that Maciel had fobbed me off with 4 Quai D'Orsay #54., Excellent Cuban, in its own right, but NOT Montecristo! I spent €746 in total but it was a very disappointing visit!
Fox's Business is Tobacco and Whiskey.
That they have so few of a best selling brand is, in my view, inexplicable.
Peter F Duffy
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä James J. Fox Dublin
Dear Peter,
Thank you for taking the time to share your feedback, and for your long-standing custom with James J. Fox.
Firstly, we are sorry to hear that your recent visit did not meet the expectations you have built up over many years of shopping with us. We fully understand your disappointment at finding both Montecristo No. 3 and No. 4 unavailable, particularly when these are cigars you have enjoyed and purchased from us in the past.
Unfortunately, the availability of Cuban cigars has become increasingly challenging in recent years due to ongoing difficulties within Cuba itself. The island has experienced significant economic and infrastructure issues, including widespread power shortages and production disruptions, which have had a substantial impact on cigar manufacturing and exports. As a result, cigar retailers around the world are receiving far fewer cigars than they would historically have expected, and even some of the most popular and established lines can be unavailable for extended periods. While we appreciate that this does not lessen the frustration of travelling to purchase a particular cigar and finding it unavailable, we hope it provides some context for the situation currently affecting the entire Cuban cigar market.
With regard to the cigars you purchased individually, we are sorry to learn that you returned home believing you had purchased Montecristo cigars when the cigars you received were Quai d'Orsay No. 54. Quai d'Orsay is indeed an excellent Cuban cigar in its own right, but we appreciate that it was not what you intended to buy. We can only assume that there was some misunderstanding during the discussion of alternative recommendations, as all cigars are sold labelled at the point of sale. Nevertheless, we regret any confusion that may have arisen and understand how disappointing it must have been to discover this only after returning to the United States.
We genuinely value your loyalty over the years and are sorry that this visit left you with such a negative impression. While the current supply situation remains challenging across many Cuban brands, we continue to do everything we can to secure stock and offer suitable alternatives when customers' preferred cigars are unavailable.
We hope that, should your travels bring you back to Ireland in the future, you might consider visiting us again and giving us another opportunity to provide the experience you have come to expect from James J. Fox.
Kind regards,
– Pete & Team in James J. Fox Dublin
Great experience
Package got delivered on time, no issues, clear communication from the shop.
26. toukokuuta 2026
Great service provided as always
Great service provided as always. Prompt delivery and excellent pipe tobacco. Highly recommend 👌
2. kesäkuuta 2026
Excellent customer service
Excellent customer service! I was trying to order a gift to collect from store, but as I'm in the UK, the website wouldn't let me do it. I emailed the store and Amy sorted it. I arrived in Dublin for a surprise birthday trip and was able to collect and present the gift! Thanks again Amy x
23. toukokuuta 2026
The Macanudo White are such a smooth…
The Macanudo White are such a smooth cigar excellent addition to the collection!!
26. toukokuuta 2026
Package was damaged in transit
Package was damaged in transit, but your team replaced it without a fuss, and great personal customer service! I will call again. Really happy with the response time and obvious attention to the details
22. toukokuuta 2026
Fantastic
Great service been purchasing from these guys for over a year and never disappointed
19. toukokuuta 2026
Purchase of pipe tobacco
It was easy to place my order for pipe tobacco ans easy to pay. Delivery was prompt and as was ordered.
11. toukokuuta 2026
Excellent service
Excellent service, fast delivery, great choice of product would recommend
27. huhtikuuta 2026
My Oder
I simply made my order payement went through with no fuss and the delivery was prompt.first class service thanking you once again. Kind Regurds Liam OReilly
8. toukokuuta 2026
All exactly as advertised
All exactly as advertised, simple and straightforward.
Quality of product was spot on for a good competitive price .
Delivered with no fuss .
No problem recommending and I will be a return customer.
8. toukokuuta 2026
Excellent service.
6. toukokuuta 2026
I don’t have received the product yet
5. toukokuuta 2026
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