James Porter & Son Arvostelua 558

TrustScore 5/5 tähteä

4,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The packaging my Farer watch arrived in along with the handwritten note added a whole lot of class to my timepiece purchase experience. Setting the time on the Farer was a nice touch. I will be a retu... Näytä lisää

Saanut 5/5 tähteä

The watch I wanted wasn't in stock, so James Porter got in touch with Formex and asked them to make one for me, a unique special edition from spare parts, and arranged all that, which is just really... Näytä lisää

Saanut 5/5 tähteä

My now-fiancée and I first visited James Porter & Sons in January, and met with Molly Maciver who shone light on every aspect of designing our ring together. From the daft questions to the hyper-spe... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We bought my engagement ring and our wedding rings from James Porter and the ladies in the shop made both experiences so special. So attentive and listened exactly to what we liked and showed us all t... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Koruliike
  2. Kultasepänliike
  3. Korujen korjaus
  4. Kellonkorjauspalvelu
  5. Kelloliike

Yrityksen kirjoittama

James Porter & Son is a family-owned jewellery and watch specialist with three dedicated boutiques located in Glasgow's world-famous Argyll Arcade. Founded over 160 years ago, it is one of Scotland's oldest businesses and is now in its 5th generation with great-great-grandson Simon Porter at the helm. With a rich heritage spanning over a century, this independent establishment has built an unshakeable reputation as one of Scotland's premier destinations for diamond engagement and wedding rings, high-end jewellery, and luxury timepieces. The name James Porter & Son is synonymous with quality, trust, and impeccable craftsmanship. Beyond the glittering displays, what truly sets James Porter & Son apart is their unwavering commitment to customer service. Knowledgeable and friendly staff offer personalised consultations – in-store and online – guiding clients through the process of selecting or even crafting the perfect piece for any occasion, be it an engagement, anniversary, or a gift to mark a significant milestone. With a premier e-commerce platform, James Porter & Son offers a seamless and intuitive online shopping experience with stringent security measures guaranteeing safe transactions and backed by a dedicated customer support team, ensuring timely deliveries and hassle-free returns. Situated in the bustling metropolis of Glasgow, yet offering an oasis of luxury and serenity, James Porter & Son is not merely a store—it is an experience.


Yhteystiedot

4,9

Erinomainen

TrustScore 5/5 tähteä

558 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Easy to buy

Easy to buy, very fast delivery of a beautiful ring!

22. lokakuuta 2025
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Vastaus yritykseltä James Porter & Son

Thank you for the review Lee! glad we were able to help :)

Saanut 5/5 tähteä

Great service

Excellent service via e-mail, very helpful indeed. Received the watch the next day, beautifully packaged. Pleasure to deal with.

20. lokakuuta 2025
Oma-aloitteinen arvostelu
James Porter & Son-logo

Vastaus yritykseltä James Porter & Son

Thank you for the feedback Mark! Glad we were able to help and hope you will shop with us again in the future :)

Saanut 5/5 tähteä

Worth a Visit . Great Team and Fantastic Watches

The team at James Porter and Sons are absolutely brilliant. I have now just purchased another watch from them and the reason is because JP& Sons are so trustworthy and really good at their job. Simon is the fifth or sixth generation to run the family business and has a great team of knowledgeable watch individuals. David , Stuart and Declan will go out of their way to guide and assist without the heavy sales tactics used in other shops . Perfect size shop to browse the independent brands that are hard to get up close and personal.

18. lokakuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä James Porter & Son

Thank you for the lovely feedback Donald! Look forward to seeing you on your next visit :)

Saanut 5/5 tähteä

Professional courteous service

Professional courteous service, consistently excellent and trustworthy.
Happy to recommend to anyone.

8. lokakuuta 2025
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Vastaus yritykseltä James Porter & Son

Thank you for this lovely review. Happy we could help and hope to do so again in the future :)

Saanut 5/5 tähteä

Pleasant Experience.

Pleasant and relaxed collection of new watch.
Laura was charming and informative and made the collection a pleasant experience.

2. lokakuuta 2025
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Vastaus yritykseltä James Porter & Son

Thank you David! Your feedback means a lot to us :)

Saanut 5/5 tähteä

Fantastic experience

Fantastic experience. Purchased an item online, got it delivered the next day. Item was obviously handled with great care and in perfect condition. Would purchase from James Porter & Son again.

12. syyskuuta 2025
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Vastaus yritykseltä James Porter & Son

Thank you Damien! Glad we could help and hope we can do so again in the future :)

Saanut 5/5 tähteä

You're always asking if you can trust…

You're always asking if you can trust the people helping you to get you the best product at the best price. I can honestly say that I left James Porter & Sons with the best product I could have afforded at the best price they could have sold it to me. The staff were friendly(especially Laura!), the experience was straightforward, and the service was extremely efficient and customer-orientated. I cannot recommend them enough as a jewellers you can genuinely trust.

23. elokuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä James Porter & Son

Thank you for this lovely review. We are so happy we were able to help and we hope to see you in store again in the future :)

Saanut 5/5 tähteä

What amazing service from Molly..

What amazing service from Molly... Even though I didn't know what I was looking for other than a special birthday gift!
Molly listened to my description of my wife's likes / dislikes made a few suggestions, was respectful when I dismissed some and used that to refine her offerings leading to the purchase of a gift that my wife absolutely loved.
It was such a pleasant experience (all be it my wallet is a tad lighter) and I would not hesitate to recommend anyone to call on her assistance.

5. syyskuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä James Porter & Son

Thank you for taking the time out to leave this lovely review! We are so glad you are happy with the service received in store and we hope to assist you again in the future! :)

Saanut 5/5 tähteä

Genuine care, passion, quality and value

Thank you so much to Jacqueline and the team at James Porter & Son! They saved the day when Chisholm Hunter completely let me down! It is wonderful to see such genuine care, passion, quality, value for money, amazing customer service and results!! We had what was needed on time for someone very special to share (now passed). I cannot thank them enough.

2. kesäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä James Porter & Son

Thank you for this lovely review and for the flowers! :) We are so happy we were able to help with your order and we look forward to seeing you again in the future!

Saanut 5/5 tähteä

Great experience.

Very prompt delivery and the warranty card was forwarded as soon as I requested it. I will be keeping my eye on sale pieces for sure. A very positive experience with James Porter & Son. Recommended.

20. elokuuta 2025
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Vastaus yritykseltä James Porter & Son

Thank you for the lovely review :) We look forward to helping you again in the future!

Saanut 2/5 tähteä

Engagement ring experience

I recently bought my girlfriend an engagement ring, and unfortunately the experience wasn’t what I had hoped for. When I first picked the ring, I noticed it was scratched. I mentioned this to the woman who helped me, and she assured me it would be resolved once the ring was resized. Thankfully, the scratch was removed after resizing.

However, the service itself afterwards left me disappointed. Once I had propossed we called ahead to book the resizing ( one week after our proposal) we were advised over the phone to leave the car and make a day of it as they would offer a small celebration and offer drinks in the shop for our special day, this gave the impression the process would take some time. Instead, when we arrived at the jewellers, we were in and out within 5 minutes with no drinks or celebrations offered. During this time, the employee showed little compassion for our propsoal and offered no real reassurance when I raised concerns about the scratch on the ring. The employee didn’t explain the process and didn’t seem to offer any empathy towards our concerns because the ring had already been purchased. For such an important purchase, I expected a more supportive and reassuring experience.

Overall, while the ring itself turned out fine in the end, the customer service fell way short of what I was expecting, especially considering the amount of money spent on something as meaningful as an engagement ring.

Would not reccomend.

2. elokuuta 2025
Oma-aloitteinen arvostelu
James Porter & Son-logo

Vastaus yritykseltä James Porter & Son

Thank you for taking the time to share your experience with us, and please accept our sincere apologies that your visit did not feel as special as it should have. An engagement ring is one of the most meaningful purchases you can make, and we are truly sorry to hear that you felt let down by the service you received.

The member of staff who assisted you believed she had reassured you about the quality of the ring and was under the impression you left happy with it once the scratch was resolved. On the day of your resizing appointment, we understand things felt rushed. Unfortunately, as your appointment ran later than planned and you were keen to have the ring back the same day, our team had to move the process along quickly to ensure it met the workshop cut-off. That said, we completely appreciate that this meant you didn’t receive the level of care and celebration you were rightly expecting — and for that, we are truly sorry.

We never want any of our customers to feel unsupported, especially at such a significant moment. Your feedback will be shared with our team so we can make sure future couples always feel celebrated, reassured, and cared for, no matter the circumstances.

We’re pleased the ring itself is now perfect for you, and we will be using your feedback to make sure future customers always feel fully supported and reassured.

Saanut 5/5 tähteä

Careful service

Fast, efficient, careful and professional. My watch was less than £200 bought online but they made it feel like I’d spent £1000. 100% recommend these guys.

20. elokuuta 2025
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Vastaus yritykseltä James Porter & Son

Thank you so much for taking the time to share your feedback. We believe that every watch, no matter the price, deserves the same level of care and attention, so it’s wonderful to hear that this came across in your experience with us. We’re delighted you felt looked after and truly appreciate your recommendation. We look forward to welcoming you back again in the future!

Saanut 5/5 tähteä

Great communication

Great communication, beautifully packaged and prompt delivery. Would definitely buy from them again.

8. elokuuta 2025
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Vastaus yritykseltä James Porter & Son

Thank you for this lovely review! Glad we could help and hope we can do so again in the future! :)

Saanut 5/5 tähteä

Couldn’t be happier with the watch I…

Couldn’t be happier with the watch I bought. Very good service and follow-up. Highly recommend!

8. elokuuta 2025
Oma-aloitteinen arvostelu
James Porter & Son-logo

Vastaus yritykseltä James Porter & Son

Thank you so much for this lovely review. Glad we were able to help and lovely to hear you are happy with the service :)

Saanut 5/5 tähteä

Sinn Watch 556i

Enquired about a watch and was impressed on how quickly my email was replied by Claire, who informed me it was in Stock. From enquiry to purchasing the watch i couldn't have been more happier with the service, i was kept informed on the delivery date which was exceptionally quick, the next day from when i purchased the watch. The watch arrived very well gift packaged, a great watch, very impressed with it and the exceptional customer service,many thanks!

9. elokuuta 2025
Oma-aloitteinen arvostelu
James Porter & Son-logo

Vastaus yritykseltä James Porter & Son

Thanks for taking the time to leave us this review! Glad we were able to help and hope to do so again in the future! Hope you are enjoying your new watch! :)

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