Ivycollection Arvostelua 

I bought a £200 Ivy Collection gift voucher as a surprise present. It arrived by email, and the recipient, sadly but understandably, thought it was a phishing scam and ignored it. That’s exactly what we’re all told to do with unexpected emails offering something for free.

By the time she realised it was genuine, the voucher had expired, but only by a few months. I explained this to The Ivy Collection and asked for the full £200 to be reinstated or refunded. They refused both, offering instead a £100 discount, half what was paid, for a single booking with conditions attached.

I’ve declined the £100 on principle. Accepting half of money already paid in full, and spending it on their terms, would have meant accepting that keeping the other half was fair. It isn’t.

So The Ivy Collection has kept £200 paid in good faith for a gift that never properly landed. I used to spend a good deal at Ivy restaurants each year. I won’t be going back.

If you’re thinking of treating someone to an Ivy voucher, tell them it’s coming and make sure they’ve received it. Otherwise the money may simply disappear.

Bought 3 x £50 Ivy Gift Card from Ivy Tower Bridge (paid total £150). Gave all 3 cards to someone as a gift. They went for a meal and paid with the 3 vouchers only to find that one of the cards was only loaded with a £7 value. The other 2 had £50 each.
This caused inconvenience and embarrassment to both the recipient and me (who bought the vouchers)
Complained to Ivy and they replaced with a digital £50 voucher blaming human error. Ivy should have offered the alternative of a refund as the recipient might not want to eat at Ivy again.
If anyone buy or given Ivy gift card do please check the value at the restaurant before ordering any food. Otherwise if the gift card loaded with a lower value then you would have to pay with your own money for the meal.

Had a fantastic experience at The Ivy. The Original Ivy on West Street is truly one of the standout dining experiences in Covent Garden.
The atmosphere was elegant and lively, the staff were attentive and welcoming, and the food was absolutely delicious. Everything was beautifully presented and full of flavour. A perfect spot in Covent Garden, especially before or after a theatre show. Highly recommended!

I purchased cream tea with champagne gift voucher. The photograph by the side showed it with finger sandwiches and scones ,cakes, tea and glass of champagne. I thought this would be the ideal gift for a couple priced £43.90. There was no description on the voucher page just a photograph of a 3 tier with aforementioned goodies.
However after purchase of voucher I feel that I have been mis sold the voucher, as it looks like it is only a scones, clotted cream jam tea and glass of champagne. It's disgraceful that they can put a photo next to the voucher that doesn't resemble what they sell. The cream tea voucher for £22 does only have scones etc and no finger sandwiches. I have written to the company to clarify but feel ripped off at the moment. Got a generic reply about booking a table. No answers to my queries. They have lost a customer.

Ivy City Garden. NYE and a couple more days. Excellent! Great menu, great cooking, great effort, all! Thank you.

Bought a gift voucher which seemed a good deal but is impossible to register & Ivy Collection don’t believe in customer service - their website is atrocious. The hospitality industry need to get real & blame themselves for the problems they’re suffering!

Don’t buy the gift cards!! They don’t arrive!
I bought a card for £100 for my Mum and instead of that arriving I got a bottle of sparkling wine. There is no response from customer care and I’m worried it’s been stolen.

Ivy Cheltenham 'Private room'
Pretentious, over priced, very restricted menu, dull cooking.
The staff were lovely and attentive, the food was nothing special, the cost was absurd.