Islamic Wall Art Store (IWA Concept) Arvostelua 

Vastaus yritykseltä Islamic Wall Art Store (IWA Concept)

25.1.2025

Dear Mahmoud

Thank you for sharing your feedback. We are deeply sorry to hear about your experience with our product and the replacement process, and we truly appreciate you bringing this to our attention. Ensuring our customers' satisfaction is our top priority, and we regret that we fell short in this instance.

Regarding the frame issue, we understand how frustrating it must have been, especially when handling it with care. We apologize for the confusion surrounding the replacement pricing and the miscommunication that occurred. This does not reflect the high standards we aim to uphold for both our products and our customer service.

To make things right, we’d like to revisit this matter and ensure a fair resolution that addresses your concerns. Please reach out to us directly at support@islamicwallartstore.com, and we will work on providing a satisfactory solution, whether that’s revisiting the pricing or offering additional accommodations.

Your feedback helps us improve, and we are committed to using this as an opportunity to enhance our service and ensure such situations are avoided in the future. Thank you for your patience and understanding, and we hope to resolve this for you promptly.

Best regards,
Aytac
Islamic Wall Art Store

Vastaus yritykseltä Islamic Wall Art Store (IWA Concept)

4.1.2025

Dear Mriam,
Thank you for sharing your feedback. We’re sorry to hear that the product didn’t meet your expectations in terms of size and quality. Customer satisfaction is very important to us, and we want to ensure you’re happy with your purchase.
If you’re not satisfied, we’d be happy to assist you with a return and a full refund. Please reach out to our customer service team at support@islamicwallartstore.com, and we’ll guide you through the process.
Your feedback is invaluable to us as we continuously strive to improve our products and services. Thank you for giving us the opportunity to make this right.
Best regards,
Hussain
Co-founder
Islamic Wall Art Store

Vastaus yritykseltä Islamic Wall Art Store (IWA Concept)

2.1.2025

Dear Suriya,

Thank you for sharing your feedback, and we deeply apologize for the inconvenience you've experienced. Customer satisfaction is our top priority, and we are truly sorry for falling short in resolving your issue promptly.

We fully understand how important this gift is and the frustration caused by the delay in addressing the damaged product. While we have acknowledged the issue, we clearly haven’t met your expectations in providing a seamless resolution, and for that, we take full responsibility.

Please rest assured that we are expediting your case as a priority. A member of our team will be reaching out to you shortly with clear instructions and a swift resolution, whether it be a replacement or a suitable alternative.
We value your trust in our products and are committed to making this right for you. Thank you for bringing this to our attention and allowing us the opportunity to improve.

Hussain
Co-founder

Vastaus yritykseltä Islamic Wall Art Store (IWA Concept)

2.12.2024

Hi Ameena,
Sorry to hear about your experience, unfortunately shipping damages rarely happens. please contact us through support@islamicwallartstore.com or phone and we would like to make sure you receive your products undamaged.
Best regards.