Within a short time after I reached out to IRocker, Brittany replied with a funny engaging message that let me know she heard my concern and that she was asking superiors to find out how t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had an issue with my paddle on the 3rd time out, it wouldn't click together. Don't know why, maybe the glue melted causing the inner piece to move... but Brittany at customer support was able to mak... Näytä lisää
Phone rep Karli researched where to find replacement pieces (fin and clip with tether security string) for my 2018 inflatable board. A cost-effective solution was found in aftermarket inventory and I'... Näytä lisää
Board bursted after one day of use. I expect better from a "premium" product. My siblings cheap Amazon boards perform better at 1/4 of the price.
Yrityksen tiedot
Yrityksen kirjoittama
iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®. As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with. For more information, please visit https://www.irockersup.com/
Yhteystiedot
4601 Hollins Ferry Road, 21227, Halethorpe, Yhdysvallat
- https://dsdhocg68uhssgx7-55969447990.shopifypreview.com/pages/contact-us
- irockersup.com
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great Stand Alone Pump
The new stand alone pump that doesnt need a battery or plug in works excellent and is stronger than using the backup battery. Pretty much pumps the boards up as quickly as the normal pump being plugged into my truck.
The package was damaged and the cup…
The package was damaged and the cup holder is cracked.

Vastaus yritykseltä iROCKER
Really easy to get started
Really easy to get started! However, I wish it came it a quick start instruction guide just to make sure I was doing everything correctly. First trip on the water was a great success!
Best paddle board in the market
I purchased the iRocker All-Around 10' paddle board in July 2022 and made countless great memories with it on the water with friends and family. Unfortunately, it ruptured unexpectedly during a recent beach outing. I reached out to iRocker customer service, and Kyra responded promptly. She was exceptional—handled everything professionally, reviewed my photos, and without any hassle, issued me a brand-new upgraded board.
I’ve rarely seen this level of integrity and commitment to quality. iRocker truly stands behind their product and warranty. I highly recommend iRocker to anyone in the market for a paddle board or accessories. Their gear is well-built, reasonably priced, and backed by outstanding customer service. Definitely check them out.
La experiencia ha sido maravillosa
La experiencia ha sido maravillosa, la mejor garantía que hemos tenido jamás de un producto como este.
Se recomienda al 100%
I love my new board
I love my new board. It’s great for fishing and leisure paddling with my dog
I was just dissatisfied that it did not come with a carry bag as my boards in the past all came with backpacks
The paddle board is awesome
The paddle board is awesome. The car pump is great! The inflatable kayak seat seems cool, but lacking instructions makes it a real pain…I still haven’t really figured out how to properly install it and can find no resources.
fast shipping and great communication…
fast shipping and great communication on when to expect it
Portable battery for iRocker pump…
Portable battery for iRocker pump delivers! As advertised, we get just over 2 SUP fills per charge! Totally worth it!
Service
Answered the phone and willing to help. All too simple, yet rare these days. Thank you.
I was noticing a slow leak in my board…
I was noticing a slow leak in my board and was trying desperately to find where it was coming from. I did the soap test on all of the seams and the valve. I never could find where the leak was coming from, until last Friday, I came down to the dock and noticed that it was significantly deflated.I also saw a complete seam failure of about 2 inches in length. I submitted a video to I rocker and Britney and Kyra were so kind in helping me quickly get it replaced. I was lucky that it was still under warranty.I was very pleased that a replacement came in four business days. I hope this one will last at least three years. Not sure go back to an inflatable in the future, but I am happy with the I rocker
Highly recommend
We have tried several pumps and this is the only one that works great, and fast
Defective equipment …
The order was shipped and received promptly. However, the inflation device overheated at 3.89 psi rendering it useless.

Vastaus yritykseltä iROCKER
Great experience
Easy to order online. The customer service was friendly, responsive, and knowledgeable. Next day shipping
Quick and helpful service.
Super fast ordering
Super fast ordering! I needed a new paddleboard and this package came with a new electronic pump that I also needed--which had burned up after 3 years of service. The entire process was super quick. I would recommend adding to the package the carrier strap that we used to be able to get. Otherwise. Great!
Stand by their products, fast communication
It is hard to imagine a five-star review that starts out with a 'blow out' hole causing one of our two SUPs to sink, forcing us back to the dock after just a half hour out on the water. But ... I sent photos and a note asking what could be done. We had to go through steps to verify what happened, and that the board indeed did not fail due to anything on our part. That accomplished, Hudson and Kaye were able to process the claim, determine that it was still under warranty and offered us a comparable replacement board.
We had had the board for almost, but not quite 3 years. No pro-rated 'credit' based on how long we had it, no offer to fix it (we would never have trusted it not to fail again). The whole thing sorted by Wednesday morning - and the original email was sent to them on Sunday.
THAT is service. THAT is standing by their product(s).
I would like to thank Kyra for getting us back on the water 🩵
I would like to thank Kyra for assisting me with completing a warranty claim on my daughter’s board. I had a little confusion with the processes but she was so nice and helpful. Very pleased with how fast she completed my claim and got a new board in the mail so we can get back on the water. Thank you Kyra!
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