iROCKER Arvostelua 

4 551
TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I had an issue with my paddle on the 3rd time out, it wouldn't click together. Don't know why, maybe the glue melted causing the inner piece to move... but Brittany at customer support was able to mak... Näytä lisää

Saanut 5/5 tähteä

Phone rep Karli researched where to find replacement pieces (fin and clip with tether security string) for my 2018 inflatable board. A cost-effective solution was found in aftermarket inventory and I'... Näytä lisää

Saanut 1/5 tähteä

Board bursted after one day of use. I expect better from a "premium" product. My siblings cheap Amazon boards perform better at 1/4 of the price.

Saanut 5/5 tähteä

I ordered a product from this company via their Amazon store as direct from their website was sold out. When my item arrived with a defective piece I was preparing for a hassle via an Amazon reseller... Näytä lisää

Yrityksen tiedot

  1. Ulkoiluvälineliike

Yrityksen kirjoittama

iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®. As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with. For more information, please visit https://www.irockersup.com/


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

5 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 66 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(4 551)

73 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

The replacement paddle I ordered didn't fit!

Be VERY careful ordering replacement paddles. Was willing to pay the expensive price, but then my kayak blade didn't fit the new paddle. I didn't feel like the website was super clear about that. Returning and will just purchase less expensive accessories elsewhere from now on because they are making me pay shipping costs to return it.

30. kesäkuuta 2025
iROCKER-logo

Vastaus yritykseltä iROCKER

Hi KD - Thank you for your feedback! We apologize that the product description wasn’t as clear as it should have been. We always aim to be as transparent and detailed as possible when it comes to product compatibility.
If you’re ever unsure, our Customer Experience Team is always here to help and happy to assist with any questions.

Best regards,
The iROCKER Team

Saanut 3/5 tähteä

OK, but...

I like that iRocker offers a bungee cord replacement (the one from my 2021 board has rotted), but one of the reasons I wanted to get one from the company is that I had hoped there would be a shrink sleeve to go over the knot after I tied it, like the original cord has . Now, I still have to hunt down that and likely purchase way more than I need for this task. I also didn't need straps but I had to get them, too = waste.

30. kesäkuuta 2025
iROCKER-logo

Vastaus yritykseltä iROCKER

Hi Marisa - Thank you so much for your feedback! We truly appreciate you taking the time to share your thoughts. We’ll be sure to pass this along to our team as we continue to improve and consider future replacement bungee options.

Thanks again for being part of the iROCKER community!

Best,
The iROCKER Team

Saanut 1/5 tähteä

Over a week and no progress

It's been over a week and ups still doesn't have the package. Even for a holiday week, that's not great.

2. heinäkuuta 2025
iROCKER-logo

Vastaus yritykseltä iROCKER

Hi Joe - Thank you for your feedback! We aim to be as transparent as possible with our shipping timelines, which are clearly outlined on our website and during the checkout process.Orders typically process within 1–3 business days.* Once shipped, delivery takes an additional 3–5 business days, depending on your location.

A member of our Customer Experience Team will be reaching out shortly with updated tracking information.

We truly hope you enjoy your order!
— The iROCKER Team

Saanut 3/5 tähteä

My shipment was missing the carry strap…

My shipment was missing the carry strap and having to communicate with an AI bot to try and fix it is not so great. That said I love the board!

2. heinäkuuta 2025
iROCKER-logo

Vastaus yritykseltä iROCKER

Hi Bradley - Thank you for your feedback, and our apologies that a carry strap was missing from your order. A member of our Customer Experience Team will be reaching out shortly to assist you further.

Best regards,
Your iROCKER Team

Saanut 1/5 tähteä

Terrible product

Terrible product. Three SUPs went flat for no reason

10. kesäkuuta 2025
iROCKER-logo

Vastaus yritykseltä iROCKER

Hi Bill - Thank you for your feedback! We are sincerely sorry to hear you experienced issues with your board. A customer experience team member will be reaching out asap.
-Your iROCKER Team

Saanut 1/5 tähteä

Late delivery

I’m sure the product may be fine once I receive it but my problem is that you claim 3-5 business days for delivery yet it’s day 9 and still haven’t received the items. I ordered them for a trip with time to spare but had to leave without them. This is common practice with vendors now though. I should have known better!

30. kesäkuuta 2025
iROCKER-logo

Vastaus yritykseltä iROCKER

Hi Hurston - Thank you for your feedback! We aim to be as transparent as possible on our website and at checkout regarding processing and shipping times.

iROCKER inflatable boards and gear typically process within 1–3 business days.* Once processed, please allow 3–5 business days for delivery. Delivery times may vary depending on your location. You can find more details here:
https://irockersup.com/pages/shipping-information

Our team will be reaching out shortly with your tracking details!

-Your iROCKER Team

Saanut 2/5 tähteä

Product Quality & Customer Service Unsatisfactory

Stars are based on quality of the product and customer service.

Originally purchased both pump and board in April 2024.

When the hose broke in June 2025, I reached out to iRocker to see if they would honor the year warranty despite being just over 2 months past expiration.
No dice.
Apparently $20 for a new hose is more important to iRocker than customer satisfaction.

25. kesäkuuta 2025
iROCKER-logo

Vastaus yritykseltä iROCKER

Hi Laura - Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it can be when a part breaks after the warranty period ends.

Our warranty policies are in place to ensure consistency and fairness for all our customers, and while we do our best to be as accommodating as possible, we must also follow those guidelines.

Your input is valued, and we’ll be sure to share it with our team.
-Your iROCKER Team

Saanut 5/5 tähteä

This is my second iRocker SUP in 3…

This is my second iRocker SUP in 3 years. I still use the first one, but like to bring a friend along so I bought another. I am impressed with the improved deck pad. My dog loves to ride along using the board as her launching pad to swim. The deck on the Cruiser is perfect for her.

5. kesäkuuta 2025
Saanut 5/5 tähteä

Question about replacement parts

I had a question about replacement parts and Brittany immediately responded. She also looked further into options to find the best solution for my needs. She was amazing and I'm even more happy with my board knowing the support that is available if anything comes up. Thank you, Brittany!

2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

GREAT PRODUCT AND CUSTOMER SERVICE

I've had 2 iROCKER boards and an electric pump for 4 years. They have been sturdy, durable and have worked flawlessly. Recently, my electric pump died, after YEARS of service, saving my arms for paddling. I called iROCKER to see if there was a was to troubleshoot it, and there really wasn't - so I asked for a discount code, never hurts to ask. AND THEY GAVE ME ONE!!! I did a lot of research before I purchased these boards and pump - I have been thrilled with the performance for all the gear and always recommend the products whenever I take friends or clients out on the water. The boards are super stable and that makes it easy to teach new paddlers. Thank you iROCKER for the great gear, the discount - I'm excited to try out the new portable battery that was bundled with the new electric pump. CHEERS!

25. kesäkuuta 2025
Saanut 1/5 tähteä

I ordered a center fin for I rocker sup…

I ordered a center fin for I rocker sup and received a side fin that I cannot use and when I tried to return it, was told I can't because it would cost $30.00 to ship it, which is ridiculous as it is small and weighs very little. So, now I am out ~$20.00 for a totally useless to me piece of plastic.

24. kesäkuuta 2025
iROCKER-logo

Vastaus yritykseltä iROCKER

Hi Catherine - thank you for sharing your feedback. A customer experience rep will be reaching out to further assist you.
-Your iROCKER Team

Saanut 2/5 tähteä

I am trying to learn the situation of my order US-262527

I am trying to learn the situation of the shipment of my board that I purchased from EU website. I has been a week that being ordered, I just got the confirmation email and haven't get the shipment information yet. I already sent an email to irocker.info but the situation is still same. order US-262527
I wasn't able to order some extras from the EU website and I had to order them from the US website and it is frustrating that I have to pay serious customs and shipment fees. US-262529 & US-262626

24. kesäkuuta 2025
iROCKER-logo

Vastaus yritykseltä iROCKER

Hi Enis - Thank you for your feedback. As noted on our international site, we are currently only shipping within the US and Canada and have paused international shipping for the time being.

We truly appreciate your interest in iROCKER and understand how frustrating this might be if you're located outside of those regions. While we don’t have a timeline just yet, we’re actively exploring options to bring international shipping back in the future.

Please feel free to check back with us or join our email list for updates—we’d love to reconnect when we’re able to expand again.
-Your iROCKER Team

Saanut 5/5 tähteä

Great Stand Alone Pump

The new stand alone pump that doesnt need a battery or plug in works excellent and is stronger than using the backup battery. Pretty much pumps the boards up as quickly as the normal pump being plugged into my truck.

23. kesäkuuta 2025

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