I had an issue with my paddle on the 3rd time out, it wouldn't click together. Don't know why, maybe the glue melted causing the inner piece to move... but Brittany at customer support was able to mak... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Phone rep Karli researched where to find replacement pieces (fin and clip with tether security string) for my 2018 inflatable board. A cost-effective solution was found in aftermarket inventory and I'... Näytä lisää
My wife and I bought inflatable boards 2 years ago as our wedding presents to ourselves. On the second summer of use one of the boards started leaking from a seam. Their warranty page specifically sta... Näytä lisää
Yritys on vastannut
I ordered a product from this company via their Amazon store as direct from their website was sold out. When my item arrived with a defective piece I was preparing for a hassle via an Amazon reseller... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®. As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with. For more information, please visit https://www.irockersup.com/
Yhteystiedot
4601 Hollins Ferry Road, 21227, Halethorpe, Yhdysvallat
- https://dsdhocg68uhssgx7-55969447990.shopifypreview.com/pages/contact-us
- irockersup.com
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
First of all I love the products this…
First of all I love the products this is my third I rocker board and own many of the accessories. When my third board was delivered it was missing a fin. It did take several attempts for the company to respond. However once in touch they were outstanding. Not only did they send out a replacement they sent a great cooler for my trouble …. That is good customer service!!!

Vastaus yritykseltä iROCKER
Brittany was amazing!
Brittany was amazing! She helped me figure out which SUP I wanted, and then was able to guide me through the delivery process and other questions I had, over multiple emails. She went above and beyond to make sure I had a good shopping experience with my hard board, and made me feel like part of the iRocker family. I highly recommend Brittany, and iRocker in general, for anyone who wants a quality product and outstanding service.
Brittany was extremely helpful!
Working with Brittany was extremely helpful. I have two SUPs that were damaged (blown downstream during storm) and she provided me with many options for repairs. She was thorough and timely with her responses.
Supplies and a gift
Received my two coolers and back up electric pump with the battery pack. Love the coolers, I have one for a gift for a fellow paddleboarder. Can't wait to use the battery pack.
Love my iROCKER SUP!
They made it right
We received our order quickly but, unfortunately, they sent the item in the wrong color. I notified them and they responded quickly and remedied the matter better than expected. The customer service was top notch!
IRocker replacement bag
Rocker always has good sales going on. I bought my new SUP bag because I needed a new one and I was able to get a really good one on sale. The purchase was easy. They shipped item quickly and I received it within a week. Great customer service.
Irocker does stand behind their…
Irocker does stand behind their products! We are going to purchase from them again, you won’t be disappointed!
Great pump but hard to get a…
Great pump but hard to get a replacement hose. Glad I could finally get one.
Stand by their product, but difficult to communicate with
One of the reasons I decided to purchase from iRocker was their customer service reviews. Unfortunately my box came damaged and it resulted in cleaner spilling all over the contents. Fortunately I was able to secure replacement of the ruined products after sharing pictures of the damage. My only complaint is there was no way for me to call customer service to report the damage, and needing to wait for email communications has really delayed the process of getting a replacement. I’m currently on day 5 of emails, waiting for confirmation that my replacement will be fulfilled and shipped.

Vastaus yritykseltä iROCKER
I rocker awesome customer experience
I purchased the cruiser for my very first board and I love it. There was a delay in receiving the paddle because the warehouse in Canada was out of inventory but once I received it I hit the water and loved the experience. My electric pump was stopping at 11 or 12 psi so I reached out to the company and they responded immediately and completed the warranty on my behalf and I am now waiting for my new pump to arrive. Even though there were a few hiccups along the way I would still choose irocker 100 percent because of the quality of the board and the customer service experience.

Vastaus yritykseltä iROCKER
Awesome SUP!!!
Amazing SUP! (iRocker All Around 11 ft 7.0) Super stable on the water; the deck is very comfy on the feet when standing; extra bungee cords on front and back are great for gear; the plethora of handles makes carrying and moving the SUP so easy. Make sure you have it inflated to the correct PSI; since my package came with the electric pump, you just set the desired PSI and the pump shuts off once the board is at that PSI. (Electric pump is so worth it!!) I had some questions regarding the warranty, and I received an email response pretty quickly. The YouTube videos from iRocker are also super helpful.

Vastaus yritykseltä iROCKER
The iLand floats give us the perfect…
The iLand floats give us the perfect relaxing day on the water with our pups! It's so much fun lounging on the chairs with a cool drink and watching our pups enjoy playing in the water on the iLand without us having to worry about anything. Would 10/10 recommend for anyone with pups, a family, or even just a nice chill day on the water with no worries. Such a fun and relaxing time on the water!

Vastaus yritykseltä iROCKER
Less than a month since received
Less than a month since received, only been on the water twice, and the surface you stand on is peeling. I keep the board in a garage while not in use.
I love my inflatable, but the hardboard is lacking quality.

Vastaus yritykseltä iROCKER
Everything has been great…
Everything has been great…. The only suggestion I have is to warn the consumer that the air pump makes a loud noise when the gage arrives to 1 psi. That loud noise and the fact that the board LOOKS inflated made me think the inflating was done, which it wasn’t.
Great customer service
Great customer service
Needed two new side fins but couldn't find a supplier near me. The sales team offered a solution and i received by post
Great products and really helpful service
I had an issue with an order and Kyra was able to resolve things and the overall customer service was great! I absolutely love my paddle board and the products I have from them and would definitely buy again!
We've Been LOVING the iLAND Float Series
We can’t say enough good things about the iLAND Float Series by iROCKER! From the moment we unboxed it, the setup was quick and effortless - it seriously couldn’t have been easier. Once we were out on the water, it felt like our own private oasis. Boaters and beachgoers kept stopping to admire it - we definitely felt like the envy of the water! It’s super comfortable, incredibly sturdy, and perfect for relaxing or hanging out with friends and family. Spending our weekends on the float has become one of our favorite Florida traditions.
Great customer service
Kyra was wonderful helping me through my Customer Service request. She was friendly, helpful, and direct getting my issues resolved and going beyond to make my first purchase experience pleasant.
I appreciate her help and would buy from iRocker again.
Awesome product and service!!
My Blackfin model V is awesome, excellent product with a better attention to detail than I was expecting.
The customer service at Irocker is way beyond any I've ever recieved.
Awesome board
Product description on the site is what we received. The board is awesome and seems very heavy duty!
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