I contacted IQOS to get my defective Iluma One replaced. I spoke to Jasmine who was extremely helpful, always courteous and very professional. She is a real asset to the company. I've spoken to her on... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had a subscription which I updated and it only triggered once. Going on the website and trying to edit it triggers a chain of errors, not doable. I ordered manually yesterday, got billed, but I didn... Näytä lisää
Yritys on vastannut
Latiya was fantastic, she showed me the different models of heat sticks and helped me find my favourite colour. She let my friend sit and gave her water because she had tension headaches. AbdulAziz th... Näytä lisää
Yritys on vastannut
Ed was fantastic and helped me troubleshoot my device. Unfortunately, the device was not fixable, but then Ed helped me to purchase a new version with a discount.
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä IQOS UK
Yrityksen kirjoittama
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0800 432 0000
- iqos.com/gb/en
4,4
Erinomainen
10 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Thank you Ahmed
Thank you Ahmed! Brief & straight forward assistance! High Five! 🌟🌟🌟🌟🌟 to you Ahmed!
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Raymar Drilon, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
ED guided me and solved all my ordering…
ED guided me and solved all my ordering issues he is amazing, always recommend his excellent customer service skills and patience.
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Hussein Damji, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
It’s very helpful and good service from…
It’s very helpful and good service from customer service name AZZY👍
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Yeaw Kelvin, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Very nice assurance with my problem
Very nice assurance with my problem , quickly resolved Bilal was very professional
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Ewelina Kasperowicz, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
I had a great experience with IQOS…
I had a great experience with IQOS customer service, especially with Jason and Redouane.
Jason was really helpful when I contacted customer service about a discount for returning customers after being away for around a year. He took the time to understand my situation and helped me with the discount, which I really appreciated.
I also had an issue with a cancelled order, which was handled by Redouane. He was professional, helpful, and made sure the situation was explained clearly and dealt with properly.
Overall, I’m very happy with the customer service I received. Both Jason and Redouane were friendly, professional, and genuinely helpful. It’s nice to deal with customer service representatives who actually take the time to help rather than just giving generic answers.
Thank you, Jason and Redouane!
20. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Kamil.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Redouane was really nice when I…
Redouane was really nice when I couldn't get my tracking number she found it and sent it to me lovely person! 5 stars
20. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Filip, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Awesome customer service
Customer Service is always ready to help and very quickly solve the problem. I spoke with Jason today; he was extremely polite, and in less than 5 minutes, my problem was solved. Thanks you
19. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Justyna.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Great customer service mu issue was…
Great customer service mu issue was resolved very quickly
19. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi S.stewart, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Vastaus yritykseltä IQOS UK
Hi, Tahir.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Vastaus yritykseltä IQOS UK
Hi Aryan, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
I had all my issues resolved today
I had all my issues resolved today, Azzy was absolutely brilliant. Thank you IQOS team, great customer service.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Aleksandrina.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Daisy sorted everything immediately .
Daisy sorted everything immediately .
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Paul, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
The rep who works in Chester uk is very…
The rep who works in Chester uk is very friendly signed me up to the zyn website gave me a free packet of zyns top class service
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi S.stewart, thank you for your review.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Efficient and professional
Azzy was very helpful and efficient . He sorted everything very quickly and was thorough.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
REDOUANE Was amazing really helped me…
REDOUANE Was amazing really helped me out with my replacement and was really speedy with the process and everything was really smooth.
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Leonie.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Online support
The team were knowledgeable and helpful on the chat today. It was a pleasure to deal with them.
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Jennifer, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Redouane was very helpful in achieving…
Redouane was very helpful in achieving a resolution to.my issue.
13. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Richard, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Great customer service 🤗
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Daniela, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Customer service is great
Customer service is great. Jason was very helpful in helping me log into my old account from 4 years ago.
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Kristy.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Jason was very helpful and quickly…
Jason was very helpful and quickly sorted out an issue with my order thank you !
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Karolina.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
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