Always an excellent service received from iqos service desk. Any issues resolved quickly through to completion. Tina was great yesterday when I had a question and wanted to change my subscription d... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had an amazing experience all in all with IQOS, love the product but most importantly I absolutely am so grateful and impressed with their Customer Service. Their efficiency and care is truly so na... Näytä lisää
I was having problems with my order considering that I had returned an item before and wanted to be able to qualify for the promotional offer again. I was put in contact with Maria and she was extreme... Näytä lisää
Order terea for my iqos , never received. Courier sent picture of pack left on a door that was not mine. Impossibke to speak with iqos customer service by chat or call, same with courier. Never again.... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä IQOS UK
Yrityksen kirjoittama
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0800 432 0000
- iqos.com/gb/en
4,4
Erinomainen
9 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Terrea are good but the device is god…
Terrea are good but the device is god awful, the option to pause is just stupid. So many times accidentally paused the induction only to be running my finger countlessly trying to un-pause it, you had a great device previously and adding stupid non needed tech has just ruined so many Terrea for me.
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hello, we appreciate your honest feedback and we understand where your frustration is coming from.
We are continuously working in improving our products and services in order to be able to offer the best consumer experience to our users. We do our best and we would be happy to discuss any issues you might be facing in order to help in finding the best solution.
Thank you again for taking the time in sharing your experience.
Marion, IQOS Team
Very promt and friendly service
Very promt and friendly service. Thank you ED
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Jacqueline, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
Have a great day.
Marion, IQOS Team
Happy terea
Hello, today I have
was contacted by a representative of yours ,named Farouk with whom I
had a friendly conversation and it was a great pleasure to talk ! I am a Terea customer and I like your products!
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Radu, thank you so much for sharing your experience and for all the positive feedbacks. It makes us very happy that
you have sorted out a convenient solution for you with Farouk.
We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best! Marion, IQOS Team
Mr Mehdi - best agent ever!
Mr. Mehdi went out of his way and helped me VERY much to set-up everything for my first order - best agent ever!!
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Suzie, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Maria was great providing chat support…
Maria was great providing chat support when I was facing an issue. Good Customer Service.
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Vastaus yritykseltä IQOS UK
Hi Cengo , thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
Have a great day.
Marion, IQOS Team
Spoke to an advisor called "Farouk"
Spoke to an advisor called "Farouk". This was regarding an order of ours that unfortunately went missing. I was very happy with Farouk attitude and thought he was very understanding and professional.
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Jacob, thank you so much for sharing your experience and for all the positive feedbacks. It makes us very happy that
you have sorted out a convenient solution for you with Farouk. Also, we will pass on the nice words to him.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best! Marion, IQOS Team
Day 43 and still no progress from the…
Day 43 and still no progress from the IQOS customer care team, reported an issue with my discounts not being applied correctly having been a platinum meme re and missing device voucher, standard response to date has been that they will be in touch once resolved, posted a previous review and they asked for my contact details and I replied with my phone number and email, still no contact. Not a very impressive time frame to resolve issues, 29 days is bad, but it’s now 43 days, and not even a curtesy phone call to explain why it’s taking so long.
10. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi J S, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
My problem with non delivery and loss…
My problem with non delivery and loss of parcel was not solved . I am not prepared to wait around any longer
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hello Andrea, we appreciate your honest feedback and we understand where your frustration is coming from. We are continuously working in improving our products and services in order to be able to offer the best consumer experience to our users. We do our best and we would be happy to discuss any issues you might be facing in order to help in finding the best solution.
Thank you again for taking the time in sharing your experience.
Marion, IQOS Team
Usual addiction based Awful company…
Usual addiction based Awful company that promotes lies for profit about the safety of these products with no long term tests done and with no transparency with third party testing on the ingredients in the sticks.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Kudret, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Daisy was excellent in her manner and…
Daisy was excellent in her manner and providing great information as regards products
Many thanks Daisy
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Florence, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Very helpful and polite service
Very helpful and polite service. Thank you Daisy ❤️
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Emilia.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Polite Service
The Customer Service staff, Daisy was very kind and helpfull with the special offer info.
Thanks to her😊
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Selma.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Unreliable ’next day’ delivery …
IQOS are a great company but they are seriously let down by their delivery partner DHL. Next day delivery is promised but more often than not this doesn’t happen and DHL delay the delivery. On this latest occasion delivery was due on Saturday and on Saturday DHL notify that it won’t arrive until Monday.
20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hello Margaret, thank you for sharing with us your experience and we are really sorry about all the hassle you have been through.
Customer feedback is highly important to us, as we are striving to provide a smooth experience at all times.
We wish you all the best.
Marion, IQOS Team
Vastaus yritykseltä IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Vastaus yritykseltä IQOS UK
Hi Jacob, thank you for the review.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Fantastic customer service
Fantastic customer service, helped me set up my subscription which I can adapt to how I wish at any time, and a great discount too 👍
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Simone, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Very helpful
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Tung, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
The agent Redouane was very helpful and…
The agent Redouane was very helpful and patient. Thank you
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Delphine.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
positive experience
I had a positive experience of replacing a faulty charger. Really appreciate Mehdi’s clear instructions and assistance
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Marija.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
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