ippodotea.com Arvostelua 2

I am extremely disappointed with my recent online purchase from Ippodo Tea.
I received matcha with only 70 days remaining before the best-by date. For a product like matcha — where freshness directly affects flavor, aroma, and overall quality — this is unacceptable, especially considering the premium price charged.
When I contacted customer service, I was told that their policy guarantees a minimum of 60 days remaining and that they do not accept returns. For a product positioned and priced as high-end, this policy is frankly surprising and out of touch with customer expectations.
Even more disappointing, after I responded to their explanation and expressed my concerns, I never received any further reply. The lack of follow-up shows a clear disregard for customer satisfaction.
Given the price point and the reputation of the brand, I expected significantly better quality control and customer service. Unfortunately, based on this experience, I do not feel the product justifies its cost, and I will reconsider purchasing from them again.

have ordered directly from the japanese online shop several times and all orders came beautifully wrapped with packaging just perfect to the t(ea)
can highly recommend for all your green tea needs!